Paying your water bill is an essential part of being a resident or business owner in Santa Fe. The city provides water, sewer, refuse, and stormwater services to the community, and customers must pay their utility bills regularly to continue receiving service This article will explain who to pay, how to pay, information on rates and fees, and tips for saving money on your Santa Fe water bill.
Who to Pay
There are two main utility providers in the Santa Fe area that bill for water services
- City of Santa Fe Public Utilities
- Santa Fe County Public Works Utilities
The City of Santa Fe provides water, sewer, refuse, and stormwater billing services to residents and businesses located within the city limits.
The Santa Fe County provides water and wastewater billing services to residents and businesses in unincorporated areas of Santa Fe County.
To find out who bills your property, check your monthly utility bill or call the provider’s customer service line:
- City of Santa Fe: 505-955-4333
- Santa Fe County: 505-992-9870
How to Pay Your Bill
Both the City of Santa Fe and Santa Fe County offer various payment options to pay your utility bill conveniently:
City of Santa Fe
- Online through the payment portal on the City of Santa Fe website
- Phone via the automated payment system at 505-955-6949
- Mail by sending a check or money order to the address listed on the bill
- In person at the Utility Billing Office at 801 W San Mateo Rd
- Drop box located in the parking lot at 801 W. San Mateo Rd
- Automatic bank draft by setting up direct debit from your checking account
Santa Fe County
- Online through the payment portal on the Santa Fe County website
- Mail by sending a check or money order to the address on the bill
- In person at the Public Works Facility at 424 NM 599 Frontage Road
- Drop box at the Public Works Facility entrance
- Automatic bank draft by setting up direct debit for your checking account
Water and Sewer Rates
Water and sewer rates are determined by each utility provider based on the costs of delivering services. Rates are charged per 1000 gallons of water used. Here are the current rates:
City of Santa Fe
- Water rates: $5.45 per 1000 gallons
- Sewer rates: $10.24 per 1000 gallons
Santa Fe County
- Water rates: $7.50 per 1000 gallons
- Wastewater rates: $12.50 per 1000 gallons
Water and sewer bills also include additional fees like meter fees, account fees, and stormwater fees. Check with your utility provider for a full breakdown of fees.
Rates are usually adjusted annually and increase incrementally over time. Stay updated on rate changes by checking your utility provider’s website or attending public meetings when rate reviews are conducted.
Tips for Saving Money
Here are some tips to help you save money on your Santa Fe water and sewer bill:
- Check for leaks – Catching and fixing leaks quickly can significantly reduce water usage and your bill.
- Install water efficient fixtures – Low-flow toilets, faucets, and showerheads use less water which lowers your bill.
- Adjust irrigation schedules – Only water landscaping when needed based on weather and landscape requirements.
- Take advantage of rebates and incentives – Providers offer rebates for water efficient upgrades.
- Compare billing periods – Look at current and previous bills to understand your average usage.
- Dispute high bills – If your bill spikes, contact the provider immediately to check for errors.
- Explore payment plan options – If you’re struggling to pay, ask about budget billing or payment arrangements.
Being proactive about monitoring your water usage and taking advantage of water savings programs are great ways to control costs while still enjoying essential water services. Reach out to your Santa Fe utility provider for more ways to maximize savings on your water bill.
More Billing Information
For further help understanding your utility bill or resolving issues, contact customer service:
City of Santa Fe
505-955-4333
Santa Fe County
505-992-9870
The City and County both offer additional services like payment arrangements, direct debit, paperless billing, water usage monitoring, and leak adjustment. Reach out to customer service to learn more.
Paying your water bill ensures that you continue receiving the essential water services that support your home or business. By knowing who bills you, how to pay, and tips to save, you can manage this monthly expense while being a responsible utility customer in Santa Fe.
Welcome to Santa Fe County Utilities
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you.
Commercial and Residential Water and Wastewater Service Rates
On June 12, 2018, the Santa County Board of County Commissioners approved new rates for water and wastewater services. Please see Ordinances 2018-3 and 2018-4 or rate sheet summary for the new rates which will become effective July 13, 2018.
For questions, comments and concerns, you can also call the main line at (505) 992-9870 or if it is an after hours emergency, please call 505-629-4631 or you can email us at [email protected]
Santa Fe County Water/Wastewater Operations Physical Address 424 NM 599 Frontage Road Santa Fe, NM 87507
Mailing Address P.O. Box 276 Santa Fe, NM 87504 Office Hours Open Monday – Friday from 8 a.m. – 5 p.m. Closed on weekends and County Holidays
Conjunctive Use Management Plan
City Hall Highlights: Water Billing Update from the Sangre de Cristo Water Division
FAQ
What is the phone number for the city of Santa Fe?
How do I pay my water bill in New Mexico?
Who is the director of public utilities in Santa Fe?
How do I pay my water bill in Santa Fe NM?
You may either submit the completed form and check: Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments!
Where can I send money to Santa Fe Water Division?
Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments! What are my options?
How do I report a water emergency in Santa Fe?
After 5:00 p.m. on weekdays or weekends, call 505-955-4300. The City of Santa Fe dispatch is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.
What services does Santa Fe County utilities provide?
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you. Notice: Santa Fe County Utilities rates will be changing in Fiscal Year 2025 (July 1st, 2024 – June 30th, 2025).
Does the city of Santa Fe have a free water app?
The City of Santa Fe now has an App called Eye on Water that you can download for free. Eye on Water provides you more control of your water usage by allowing you to monitoring your water usage on your phone, tablet, or computer. Return to Questions I had a leak and my bill is high. Does the City of Santa Fe offer relief?
What if I have a utility bill issue in Santa Fe Springs?
The city is aware of the issue and is working with the payment processor to update all affected accounts. We apologize for the inconvenience. If you have any further questions, please contact our billing team at (562) 409-7520 or [email protected]. © 2021 City of Santa Fe Springs, CA • Powered by revize.