Santa Cruz Municipal Utilities (SCMU) provides water wastewater and garbage services to residents and businesses in Santa Cruz, California. Customers can easily pay their utility bills online through the City’s MyCityofSantaCruz payment portal. This article explains how to use the online system to view statements, make payments, manage accounts, and more.
Overview of Santa Cruz Municipal Utilities Online Bill Pay
SCMU offers several options for customers to pay their utility bills
- Online – Through the MyCityofSantaCruz payment portal
- Phone – By calling (831) 420-5220 to pay using the automated system or speak with a representative
- Mail – Mailing a check or money order to SCMU at 212 Locust St, Suite C, Santa Cruz, CA 95060
- In person – At the SCMU office at 212 Locust St, Suite C
Paying online through MyCityofSantaCruz provides the most features and flexibility, allowing you to manage payments anytime from your computer or mobile device
Benefits of Paying Online
Paying your SCMU utility bill online has many advantages:
- Convenience – Pay 24/7 with an internet connection
- Payment options – Pay by credit/debit card, e-check, Apple Pay, Google Pay
- Payment alerts – Get email reminders when your bill is ready
- View statements – Access up to 18 months of billing history
- Multiple accounts – Manage payments for several accounts
- Auto-pay – Setup recurring automatic payments
Online payments can be made anytime day or night in just a few quick steps. The online system makes managing utility bills easier than ever.
How to Pay Your Bill Online
Follow these instructions to pay your SCMU bill online:
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Go to the MyCityofSantaCruz website.
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Click “Login” if you already have an account or “Register” to create a new account.
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Enter your 7-digit SCMU account number and click “Continue”.
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Select “Make Payment” and enter the payment amount.
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Choose a payment method. Options include:
- Credit/debit card
- E-check from a bank account
- Apple Pay
- Google Pay
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For cards, enter your card number, expiration date, and billing zip code. For e-checks, enter your routing and account number.
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Review the payment details and click “Continue” to complete the payment.
The payment will be processed immediately. You’ll receive a confirmation email with your receipt.
How to Create an Online Account
Creating an account allows you to access more features and account management tools:
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Go to MyCityofSantaCruz and click “Register”.
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Enter your account number, email, name, and create a password.
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Verify your email address by clicking the confirmation link sent to your inbox.
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Your account will be activated and ready to use.
Be sure to record your username and password for future logins.
Manage Multiple Accounts
If you have more than one SCMU account, you can view and pay all accounts from one login:
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Log into your MyCityofSantaCruz account.
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Click “Add Account” at the top.
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Enter your additional 7-digit account number(s).
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The accounts will be added to your profile. Switch between accounts using the tabs.
Consolidating accounts makes managing utility bills much simpler.
Setup Automatic Payments
You can schedule automatic recurring payments from a credit/debit card or bank account to ensure on-time payments.
To setup automatic payments:
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Login and click on “AutoPay Program” in the left menu.
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Choose your account and enter your payment method details.
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Select the day each month for payments to be processed.
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Review and submit the enrollment form.
Your bill will now be paid automatically each month. You can cancel or edit AutoPay at any time.
View and Download Statements
With an online account, you can view and download your past utility bills electronically:
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Login and click “Statements” for the account you want to view.
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Click any statement name to open or save the PDF file.
Statements are available for the past 18 months. Going paperless can save time and reduce clutter.
Receive Bill Notifications
You can receive email notifications when bills are ready and due:
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After logging in, click “Notifications” in the left menu.
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Click “Add New Notification” to select alerts.
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Choose the account, notification type, and email address.
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Save the notifications.
Alerts are a handy way to stay on top of utility bills and due dates.
Get Payment Receipts
All past payments can be viewed and downloaded from your payment history:
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Login and select the account.
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Click “Payment History” in the left menu.
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Click any transaction to view or save the receipt as a PDF.
Your payment history makes it easy to access digital copies of receipts and confirm transaction details.
Contact Customer Service
If you need help with online bill pay or your MyCityofSantaCruz account, contact SCMU customer service:
- Phone – (831) 420-5220 (M-F, 8am-5pm)
- Email – [email protected]
- In person – 212 Locust St, Suite C, Santa Cruz, CA
The team can help with account registration, payments, updating your profile, and any other questions.
Frequently Asked Questions
Here are answers to some common questions about Santa Cruz online bill pay:
What are the fees for online payments?
Credit/debit card payments have a 2.45% service fee. E-check payments cost $0.95 per transaction.
When will my online payment be applied to my account?
Payments are processed immediately and will be applied to your account right away.
How do I change the email for my account notifications?
In MyCityofSantaCruz, click your name in the top right and edit your profile to update your email address.
What if I lost my password for MyCityofSantaCruz?
Use the “Forgot Password” link on the login page to reset your password via email.
How do I cancel scheduled automatic payments?
To cancel AutoPay, login and go to “AutoPay Program” settings. Change the end date to today’s date and save.
Paying your utilities online using MyCityofSantaCruz makes managing bills fast and convenient. Sign up for an account to access all of the great features available.
