How To Pay Your Bill To Sanitation District 1 in Northern Kentucky

Sanitation District 1 (SD1) provides wastewater services to homes and businesses in Northern Kentucky. As a customer, you are responsible for paying your SD1 bill on time each month. This article will explain your billing and outline the various payment options available.

Overview of SD1 Wastewater Bills

SD1 directly bills all customers for wastewater service each month. Here’s an overview of the billing process:

• Bills are issued monthly and are typically due within 25 days,

• Charges are based on your meter reading water consumption from the previous month.

• The bill includes a fixed monthly customer charge, plus a wastewater usage charge per 1000 gallons.

• Late fees apply if not paid by the due date.

• Service may be disconnected for non-payment after multiple late notices.

• New service requires an application, deposit, and account activation fee.

Understanding your wastewater bill and payment responsibilities will ensure your service continues uninterrupted.

Reviewing and Understanding Your Bill

SD1 wastewater bills contain detailed information on your monthly charges. Key sections include:

• Account number – Needed for payments

• Service address – Verify this is correct

• Billing date – Date bill was issued

• Due date – Payment is due within 25 days of billing date

• Previous balance – Any past due balance

• Payments – Lists payment credits applied since last bill

• Current charges – Details all fees for the current billing period:

  • Monthly customer charge

  • Usage charge based on water consumption

  • Taxes

• Total amount due – Sum of current charges and any past due balance

• Meter readings – Tracks your monthly water usage from the water company

Closely reviewing your wastewater bill allows you to understand the charges each month. Contact SD1 Customer Service with any questions at 859-578-7450.

Ways to Pay Your SD1 Bill

SD1 offers many payment options for the convenience of customers:

Pay Online

The quickest way to pay is through the online payment portal at:

https://www.sd1.org/176/Pay-Bill

You can pay as a one-time guest user or setup an online account to access billing history and automatic payments.

Accepted online payment methods:

• Credit/debit card
• Electronic check

Pay by Phone

Call 844-508-3528 anytime to use the automated phone payment system, powered by Paymentus. Payments can be made by credit/debit card.

Pay by Mail

Detach the payment stub from your bill and mail with a check or money order payable to SD1. Send payments to:

SD1
PO Box 26007
Detroit, MI 48232-6007

Note – Allow 5 business days for mailed payments to process on time.

Pay in Person

Bring your bill to the SD1 office at 1045 Eaton Drive in Fort Wright to pay in person Monday-Friday, 8am-4:30pm.

Accepted payment methods:

• Cash
• Check
• Credit/debit card

Payment Drop Box

Use the drop box in the parking lot of the SD1 office for after-hours payment drop off. No cash payments please.

Auto-Pay and E-Bill

Enroll in auto-pay through the SD1 online portal to have payments automatically debited from your bank account each month. You can also go paperless with e-bill delivery.

Pay By the Due Date

SD1 bills must be paid in full by the due date printed on your statement, typically within 25 days of the billing date.

Here are tips to avoid late fees:

• Pay online before 11:59pm on the due date for instant processing

• Allow 5 business days for mailed payments

• Weekends and holidays delay mail processing

• A 1.5% late fee applies if payment is not received on time

Set calendar reminders to help you pay each bill before the due date. Avoid penalties by paying on time!

Collections for Unpaid Bills

If your SD1 bill remains unpaid after multiple late notices, your account will go to collections for the past due balance, resulting in:

• Collection fees added

• Potential lien placed on the property

• Service disconnection

• Entire past due amount must be paid for service restoration

Avoid collections by paying your bill on time every month without fail. Contact SD1 immediately if you anticipate any difficulty making a payment so alternate arrangements can be made.

Payment Assistance Programs

If you are struggling financially and unable to pay your SD1 wastewater bill, you may qualify for an assistance program:

• Leak adjustment – Bill credit if high usage was due to a qualifying water leak

• Payment plan – Arrangements to pay past due balance over time

• Hardship program – Potential assistance for customers in need who meet low income criteria

Reach out to SD1 Customer Service as soon as possible if you need help paying your wastewater bill.

Starting or Stopping Service

To start or stop wastewater service with SD1:

Start Service

• Complete new account application with SD1
• Pay required deposit based on property type
• Pay account setup fee
• Service will be activated 1-2 days after moving in

Stop Service

• Notify SD1 at least 1 day before your move out date
• Provide forwarding address for final bill
• Final bill will include charges to your stop service date

Give advance notice when possible to allow for timely processing.

Leverage the convenient online, phone, mail and in-person payment options to pay your bill each month by the stated due date. Carefully review your charges and contact Customer Service with any questions. Managing your SD1 account responsibly will ensure smooth and uninterrupted wastewater service.