Having reliable water services is essential for any home or business. San Jose Water provides water to over 1 million customers in the greater San Jose California area. Paying your bill on time is important to avoid disruption of services. This comprehensive guide will walk you through the various ways to pay your San Jose Water bill.
Overview of San Jose Water Billing
San Jose Water (SJW) sends monthly bills for water usage and services. Bills are mailed or can be viewed online through your account. Payment is due by the due date printed on statements to avoid late fees. If left unpaid, water services can be shut off.
Key facts about SJW billing:
- Bills are issued monthly
- Multiple payment options available
- Due dates vary by account
- Late fees apply after due date
- Shutoffs eventually occur for non-payment
SJW offers flexible payment options and financial assistance programs to help avoid service disruptions
Convenient Ways to Pay Your SJW Water Bill
San Jose Water offers various payment channels to fit any schedule or preference
Pay Online
The fastest way to pay is through SJW’s online bill pay portal. Sign up for an account to view bills and pay by credit/debit card, electronic check, Apple/Google Pay, PayPal, Venmo or text.
Pay by Phone
Call toll-free 1-877-401-0085 anytime to pay by automated phone service using your card or bank account info.
Pay by Mail
Mail a check or money order to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
Allow 7-10 days for mailed payments to process.
Pay in Person
Drop off checks or money orders at the payment drop box outside SJW’s office at 110 W. Taylor St in San Jose.
Pay at CheckFreePay® Locations
Visit CheckFreePay® locations across San Jose to pay by cash for a small fee.
Pay via AutoPay
Sign up to have payments automatically debited from your bank account each month through SJW’s AutoPay program.
Payment Tips and Helpful Information
Keep these tips in mind when paying your SJW water bill:
- Have your 10-digit account number ready
- Allow 3 business days for online/phone payments
- Mail payments 7-10 days before due date
- Late fees apply after due date
- Shutoffs occur after multiple missed payments
- Full balance + fees must be paid for restoration after shutoff
SJW also offers payment plans and financial assistance for customers unable to pay their bill.
Avoiding Water Bill Payment Scams
Beware of scammers posing as water company reps requesting payments. Ensure you only pay bills:
- Through SJW’s official online portal or automated phone system
- By mailing to the verified P.O. Box address
- At authorized SJW drop boxes and payment centers
Avoid calls/emails from random numbers or addresses demanding payment. Only use SJW’s legitimate payment channels.
Paying Your SJW Water Bill
Reliable water services are vital for the San Jose community. Pay your SJW water bill fully and on time through the online portal, phone payments, mailed checks, in-person drop offs, or auto-drafts.
Contact SJW immediately if you need payment assistance. Consistently paying your San Jose Water bill ensures continuous services.
New! PromisePay Payment Plans
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Learn more here and enroll today!
How Else Can We Help?
Below is a a list of available payment programs to assist you in paying off your water bill. These resources exist to ensure your water will not be shut off. If you are having trouble determining which program is right for you, our Customer Service Advocates are here to help.
San Jose Water Company Called Out For Overcharging Customers
FAQ
Can you pay San Jose water with a credit card?
How do I change my name on my San Jose Water account?
How often is the San Jose water bill?
Does San Jose water offer a bill payment service?
SAN JOSE, Calif.– (BUSINESS WIRE)–San Jose Water (“SJW” or “the Company”), a wholly-owned subsidiary of SJW Group (NYSE: SJW), announces today new self-service payment options for customers to pay their bills, including via PayPal, Venmo, Apple Pay, and more. The service is made possible with online bill payment service, InvoiceCloud.
Does San Jose water offer a promisepay payment plan?
San Jose Water has partnered with Promise, a technology company that specializes in providing affordable, flexible, and interest-free PromisePay payment plans to customers with past due water bills. If you have an existing payment plan with San Jose Water, it will be honored until its completion. All new payment plans will be with PromisePay.
What if I have an existing payment plan with San Jose water?
If you have an existing payment plan with San Jose Water, it will be honored until its completion. All new payment plans will be with PromisePay. Click HERE to create your payment plan today!
How do I pay my bill in San José?
Pay bills online: To pay online, or sign up for automatic or recurring payments, use E-Bill Express. By following the link, you will leave the City of San José website. Have your customer and account number from your bill statement ready. Pay bills by phone: To pay your bill by phone, 24 hours a day, call (866) 551-5253.
How do I get my San Jose water service restored?
Please call San Jose Water at (408) 279-7900 to inform them that your water has been shut off. To have your water service restored, a customer may pay 15% of their current past-due total and must set up a PromisePay plan for the remaining balance. Please note that setting up a PromisePay plan requires a payment of at least $50.
Does SJW offer payment plans?
SJW works with PromisePay to offer payment plans for your outstanding balance. If your water service has been shutoff, please call San Jose Water directly at (408) 279-7900 to have your water service restored.