How to Pay Your San Diego Water Bill: A Step-by-Step Guide

Paying your water bill in San Diego is easy and convenient with multiple payment options available. As a San Diego resident, it’s important to pay your water bill on time each month to avoid any late fees or service disruptions. This comprehensive guide will walk you through the various ways you can pay your San Diego water bill.

Online Payment

The fastest and most convenient way to pay your San Diego water bill is online through the city’s payment portal To pay online, you’ll need your account number and service address street number This information can be found on your monthly paper bill or by logging into your account on the MyWaterSD portal.

Here are the steps to pay online

• Go to www.sandiego.gov/public-utilities/customer-support/pay-your-bill
• Click on the “Pay Online” button
• Enter your account number and service address street number
• Choose whether to pay by credit/debit card or electronic check
• Enter your payment information and submit

Online payments are processed instantly, so you don’t have to worry about your payment getting lost in the mail. There is a service fee for online payments – 1.59% of the total or $1.50 minimum for residential accounts and 2.25% for commercial accounts. However, the convenience often outweighs the small fee.

Automatic Deduction

Another easy option is to set up automatic deduction from your checking account each month. This ensures your water bill gets paid on time without you having to do anything.

To set up automatic deduction:

• Download the Automatic Payment Form from the city’s website

• Fill out the form with your account and banking information

• Mail the completed form to:

  City of San Diego Public Utilities Department

  Customer Support Division

  P.O. Box 129020

  San Diego, CA 92112-9020

It takes about 10 business days to process automatic deduction requests. Once active, your water bill will automatically be paid from your bank account 15 days after the billing statement is issued each month.

Pay by Mail

If you prefer to mail in a physical check, simply send your payment in the courtesy reply envelope provided with your monthly bill. Be sure to include the payment stub from your bill.

If you don’t have the reply envelope, you can mail your check to:

City of San Diego Public Utilities Department

Customer Support Division

PO Box 129020

San Diego, CA 92112-9020

Allow 3-5 business days for mailed payments to be processed and avoid any late fees.

Pay in Person

For those who prefer to pay in person, you can visit one of the designated City of San Diego payment locations. The main payment center is located at the Office of the City Treasurer:

Office of the City Treasurer

1200 Third Ave., Suite 100

San Diego, CA 92101

This location is open Monday-Thursday from 9am-4pm, excluding city holidays.

There are also many other authorized payment centers located throughout the city – you can find them all listed on the city’s website. Most grocery stores like Vons, Albertsons, and Ralphs accept city water bill payments.

When paying in person, be sure to have your current water bill with you to reference your account number. Cash, check, or credit/debit card payments are accepted.

Payment Frequently Asked Questions

If you’re new to paying a San Diego water bill, you probably have some questions. Here are answers to some of the most frequently asked questions:

What if I lost my bill and don’t have my account number? Call the Public Utilities Customer Support team at 619-515-3500. They can provide your account number over the phone after verifying your identity.

When is my bill due each month? Bills are due 15 days after the statement date printed on your bill. Late fees apply if not paid on time.

What if I’m going on vacation when my bill is due? You can pay early by mailing a check or paying online using your account number. Your payment will be applied as a credit when that month’s bill is issued.

What if I have a water leak or billing dispute? Contact the Customer Support team right away if you see unusually high usage you believe is due to a leak or other issue. They can investigate and may be able to adjust your bill if warranted.

Can I see my bill online? Yes, you can view your current bill and billing history through the MyWaterSD portal once you create an account.

Paying your water bill doesn’t have to be a hassle. San Diego offers simple payment options to fit any schedule or preference. Just remember to review your bill promptly each month and pay the total due by the due date to avoid fees or disruption to your water service. Contact Customer Support if you ever have any questions or issues with your water account or billing statement.