As a Salt Lake City resident, keeping your utilities account current by paying your bill on time each month is important. The Salt Lake City Department of Public Utilities offers a variety of convenient payment options to fit every customer’s needs.
In this comprehensive guide, we’ll walk through how to pay your Salt Lake City utilities bill online, by phone, by mail or in person. We’ll also provide key details on fees, processing times, account management and more so you can choose the best payment method for you.
Pay Online
The fastest and easiest way for most customers to pay their utilities bill is through the city’s online payment portal at https://www.slc.gov/utilities/pay-my-bill/.
To utilize the online portal you’ll first need to create an account connected to your address. It only takes a few minutes to provide your account number email address and create a password.
Once registered, you can log in anytime to:
- View your current balance
- See previous statements and payment history
- Make one-time payments by credit/debit card or e-check
- Set up automatic monthly payments
- Go paperless by enrolling in e-bills
- Update account information and billing address
Online payments process instantly, so you have immediate confirmation that your bill is paid It’s the quickest method available and very convenient for tech-savvy customers
Pay By Phone
If speaking to a representative is important to you, Salt Lake City utilities customers can pay their bill by phone as well.
To pay by phone, call the Utility Billing department at (801) 483-6900 Monday to Friday between 8am and 5pm. Have your account number ready to provide.
The agent can take a payment over the phone by credit card or e-check. They can also answer any questions you have about your account, provide your balance and review payment history.
While phone payments are fast and easy, convenience fees still apply when paying by credit card. E-check payments directly from your bank account remain fee-free.
Pay By Mail
For customers who prefer paying their utilities bill through the mail, that time-tested option is still available.
To pay by mail, write your account number on the check or money order and send to:
Salt Lake City Public Utilities
PO Box 840173
Los Angeles, CA 90084-0173
Mailed payments take 5-7 business days to process. Be sure to mail at least 7-10 days before your due date in case of any postal delays.
The benefit of paying by mail is having a paper trail and hard copy record through your bank statement and canceled check. But it does require planning ahead.
Pay In Person
To make an in-person payment on your Salt Lake City utilities bill, you have a couple options:
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Public Utilities Office at 1530 S. West Temple. Open Monday-Friday 8am-5pm.
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Salt Lake City Treasurer’s Office at City and County Building (451 S. State St).
Both locations accept cash, check, credit/debit payments. You’ll receive a printed receipt as proof of payment. This allows you to talk through any account issues face-to-face with staff.
However, the Public Utilities office is located outside downtown. And metered parking at the Treasurer’s Office can be limited. Most find online or phone payments more convenient.
Account Management Online
Beyond just making payments, customers are encouraged to take full advantage of the Public Utilities online portal to manage their account.
With an online account, you can:
- View up-to-date usage and billing details
- Opt-in to receive email reminders when bills are ready
- Go paperless by enrolling in electronic statements
- Update account and contact information
- Submit service requests and inquiries
Actively monitoring your account through the portal allows you to stay on top of your utility usage and billing. You’ll avoid any surprises or late fees.
Payment Assistance Programs
Salt Lake City offers payment assistance programs for utility customers facing financial hardships including:
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Payment Arrangements – Set up a monthly payment plan for past due balances.
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LIHEAP – Provides credits up to $800 for heating bills for qualified households.
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RESET – Offers one-time grants to customers at risk of disconnection.
If you’re struggling to pay your utilities bill, contact Customer Service immediately to discuss enrollment in these programs. Avoiding the issue can lead to larger fees.
AutoPay for Peace of Mind
For ultimate convenience and reliability in paying your utilities bill on time, enroll in AutoPay through the online portal.
With AutoPay, the amount due is automatically deducted from your bank account each month on the due date. This ensures your payment is always received on time, giving you peace of mind.
AutoPay also earns a $5 credit on your water bill each year! Combine it with paperless e-bills for maximum efficiency.
We just covered all the ways Salt Lake City utility customers can pay their bill:
- Online through the payment portal
- By phone through Customer Service
- By traditional mail
- In person at either the Public Utilities or Treasurer’s Office
- Enroll in payment assistance programs if eligible
Take advantage of account management tools on the portal like AutoPay and email alerts as well. Paying on time avoids any late penalties and keeps your service active.
With options for online, phone, mail or in-person payments, Salt Lake City Public Utilities provides a convenient payment solution for all customers. Determine which method best suits your needs and lifestyle. Many find the speed and ease of online bill pay ideal for staying on top of monthly payments.
Sign Up or Disconnect Utility Services
New residents and businesses must complete and sign an application for utilities to begin or continue services. Once an application is submitted, your first bill will arrive in the mail the first week of the month following your occupancy date. Once you have received your first bill you can set up your account with Invoice Cloud. We will not accept phone calls to start or disconnect service, a form must be completed. All forms can be submitted online, by mail (send to PO Box 160 Farmington, UT 80425) or visiting City Hall at 160 South Main Street, Farmington Utah.
Terminating Services – It is the account holder’s responsibility to cancel utility services with Farmington City. Please do not wait for a new owner to move-in and sign-up for services to terminate an old account. Billing will remain the responsibility of the account holder until the month a Disconnect Form is completed.
All landlords will receive a copy of their tenant’s bill. Please check the service address on the bill if you have multiple rentals in Farmington City. All property owners will be listed as the primary applicant for services. Property owners are responsible for all utility charges accrued at the property. Unpaid tenant balances default to the landlord if unpaid for 2 billing cycles.
Invoice Cloud is Farmington City’s online utility payment service.
To find your account, you will need your account number. Enter the account number without the decimals. For example, my account number is 1.23456.7 I would enter 1234567 to find my account.
As always, there are no fees with any payment method.
NOTE: If you are requesting a can repair or pick up, you will need the can number. This can be found on the front or side of the can.
Residential Utility Billing Pricing (1 Month Billing Period): Rates are reviewed and may be adjusted every fiscal year (July)
Water Minimum 0-5,000 gallons: $24.40
- 5,001 to 10,000: $3.40 (Unit Price per thousand gallons)
- 10,001 to 20,000: $3.70 (Unit Price per thousand gallons)
- 20,000 & above: $4.10 (Unit Price per thousand gallons)
- Sewer: Residential: $38.70 Residential Pumped: $40.20
- Garbage: $19.00 – Additional Can: $17.40
- Recycle: $3.60
- Storm Water Drainage: $8.60
- Transportation Fee: $3.60
Total basic bill: $97.90 Residential Pumped (sewer): $99.40 (Each customer is billed based on their individual culinary water usage.)
City Hall – Utilities 160 S Main Farmington, Utah 84025 Email: [email protected] To pay a utility bill please call (801) 451-2383, Option 2
If you have a non life-threatening EMERGENCY after business hours please contact dispatch at 801-451-4150. To report a water leak contact or water pressure issues, contact Public Works (801) 451-2624
Why are is SLC increasing utility bills?
FAQ
How do I set up utilities in Salt Lake City?
How do I pay my North Salt Lake citation?
How do you pay a water bill in BC?
How can I pay my water bill in Salt Lake City?
To pay your Salt Lake City water bill, you can use Public Utilities Online. The contact information for customer service and emergency situations is also provided: Salt Lake City Public Utilities, 1530 S. West Temple, Salt Lake City, UT 84115 (Hours: 8am – 5pm Monday-Friday, Phone: 801-483-6900), Water/Sewer Emergency Phone: 801-483-6700.
What can I make online payments for Salt Lake City?
On the Salt Lake City website, you can make online payments for water bills, parking notices, special assessments, city permits, parking citations appeals, court payments, Hive passes, business license renewals, and special assessments. Payments for A-Z City services, the City Directory, and the City Telephone Directory can also be made online.
How do I contact Salt Lake City public utilities?
Salt Lake City Public Utilities 1530 S. West Temple Salt Lake City, UT 84115 Hours: 8am – 5pm Monday-Friday Phone: 801-483-6900 Water/Sewer Emergency
How do I Activate my Salt Lake City public utilities online registration?
Please log in with your new email address. Your registration has been received. Please check your email () and click on the link for Salt Lake City Public Utilities online registration to activate. You must click on the link to complete your online registration.
How much do utilities cost in Salt Lake City?
The average monthly utility cost for a renter in Salt Lake City is $131. However, utility costs depend more on energy usage than location.
How do I pay my utility bill in the mail?
To pay your Utility Bill in the mail, please send your payments to: To pay your Utility Bill over the phone, please call 801-483-6000 during business hours (Monday – Friday, 8 am – 5 pm). Residents of South Salt Lake who are experiencing a short-term need for utility payment assistance can apply for help through the Utility Assistance Program.