Paying your water and sewer bill should be quick and easy, not a hassle That’s why Russell County Public Service Authority (PSA) offers several convenient online and in-person payment options for customers Read on to learn all the ways you can pay your Russell County PSA utility bill with minimal fuss.
The Russell County PSA provides water and sewer services to residents across Russell County, Virginia. They are dedicated to supplying quality, reliable utility services to the community As a customer, you want to easily pay your bill each month so you can avoid any service disruptions.
In this comprehensive article, we will outline the various payment methods available, including:
- Online bill pay
- Pay by phone
- Pay in person
- Pay by mail
- Auto-draft payments
We’ll also cover payment policies, fees, and other important details to help you choose the right option for paying your Russell County PSA bill.
Pay Online 24/7
The fastest, most convenient way to pay your Russell County PSA bill is online through the authority’s website. With online bill pay, you can securely pay anytime, anywhere – 24 hours a day, 7 days a week.
To get started, go to www.russellcounty.ruralwaterusa.com and click on the “Pay Your Bill Now” button. This will direct you to the payment portal.
You’ll need to enter your Russell County PSA account number and 4-digit ID number, both of which can be found on your monthly bill.
Online payment options include:
- Credit/debit card – Visa, Mastercard, Discover accepted
- eCheck – Free direct bank account withdrawals
There is a small 2.25% processing fee for credit/debit card payments. eCheck withdrawals have a $1 transaction fee.
Once your payment is submitted, you’ll receive an email confirmation with your receipt. Payments post to your account immediately so your balance is always up to date.
Pay by Phone
In addition to online payments, Russell County PSA offers a pay-by-phone option.
To pay your bill over the phone, call 1-855-748-5976 and follow the automated prompts. You’ll need to enter your account number and 4-digit ID.
The same credit/debit card and eCheck options are available as online. The same convenience fees also apply to phone payments.
After completing your payment, request to have a receipt emailed to you for your records.
Pay in Person
If you prefer to pay your bill in person, there are a couple options:
Russell County PSA office – The PSA office is located at 137 Highland Drive in Lebanon, VA. Payments are accepted Monday-Friday from 8:30am-4:30pm, except on major holidays.
Cash, checks, money orders, and credit/debit cards are accepted.
New Peoples Bank – You can also pay your Russell County PSA bill at any New Peoples Bank location in Honaker, Lebanon, Castlewood, or Pounding Mill.
Call or visit the bank branch for their specific hours and payment policies.
Pay by Mail
Paying by check through the mail is still an option if you’d rather not pay online.
To pay by mail, write your account number on the check or money order and enclose your payment stub from your bill.
Mail your payment to:
Russell County PSA
137 Highland Dr, Ste E
Lebanon, VA 24266
Allow 5-7 business days for mailed payments to avoid late fees.
Enroll in Auto-Draft
For the ultimate in bill-paying convenience, enroll in auto-draft payments. This automatically withdraws funds from your bank account each month to pay your Russell County PSA bill.
To start, download an auto-draft form from the PSA website and submit it along with a voided check. On the due date each month, your bill payment will be drafted from your bank account. You’ll receive an email confirmation with the details.
Auto-draft helps ensure your bill always gets paid on time, avoiding any late fees or service disruptions.
Avoid Late Fees with On-Time Payment
Russell County PSA bills are due by the 10th of each month. If your payment is not received by the due date, a 10% late fee is assessed.
You can avoid late fees by paying online, which posts instantly to your account. Mailed payments must be received by the due date, so allow 5-7 business days for them to process.
Setting up recurring payments or auto-draft can also help avoid late payments and fees. The PSA also offers email bill reminders so your due date is always top of mind.
Assistance Programs for Russell County PSA Customers
If you are struggling to pay your Russell County PSA bill, assistance programs are available:
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Local charities may offer help paying utility bills. Contact United Way, Salvation Army, or church groups.
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Federal programs like LIHEAP provide utility bill grants for low-income households.
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Payment arrangements can be set up with the Russell County PSA office if you cannot pay the full amount.
Do not let an unpaid bill result in service disconnection. Contact the PSA office to discuss bill assistance or payment plan options.
Pay Smarter, Not Harder with Russell County PSA Online Bill Pay
As you can see, Russell County Public Service Authority offers customers many convenient and flexible options for paying monthly water and sewer bills.
Paying online is the quickest and smartest method to avoid late fees and service disruptions. Download the Russell County PSA app or set up recurring payments to stay on top of your bill.
Contact the PSA office if you have any other questions about bill payment options or account management assistance. They are committed to making bill payment as simple and streamlined as possible for Russell County utility customers.
