The Complete Guide to Paying Your Rolla Municipal Utilities Bill

Paying your utility bill is an essential part of being a customer of Rolla Municipal Utilities (RMU). As a municipally-owned utility, RMU provides electric, water, wastewater, and telecommunications services to residents and businesses in Rolla, Missouri. Having multiple options for paying your RMU bill conveniently and securely is a top priority. This comprehensive guide will walk you through all the ways you can pay your RMU bill.

In-Person Payments

The most traditional way to pay your RMU bill is in-person at the RMU Business Office located at 102 West 9th Street in downtown Rolla. The office is open Monday through Friday from 8 00AM to 5 00PM excluding holidays. When paying your bill in-person you can pay with cash, check, money order, or credit/debit card. RMU accepts Visa, Mastercard, and Discover cards with no additional convenience fees.

Paying your bill at the RMU Business Office allows you to talk directly with a customer service representative if you have any questions or concerns about your account or bill. It also gives you the peace of mind of knowing your payment was received. Just be sure to bring your current utility bill with you so the representative can process your payment correctly.

Drop Boxes

For added convenience, RMU has two 24/7 drop boxes where you can leave your utility bill payment after business hours or on weekends and holidays. One drop box is located in the drive-thru area on Elm Street between 9th and 10th Streets. The other drop box is at the front entrance of the RMU Business Office. Payments left in the drop boxes by 3 00PM on business days will be processed that same day. Payments dropped after 3 00PM will be processed on the next business day.

By Mail

Mailing in your utility bill payment is another simple option. Just send your payment in the mail using the remittance slip and return envelope included with your bill. Payments should be mailed to:

Rolla Municipal Utilities
P.O. Box 767
Rolla, MO 65402

Be sure to allow 3-5 business days for your mailed payment to reach RMU and be processed to avoid any late fees.

Pay By Phone

RMU offers a few different options for paying your utility bill over the phone:

• Automated Phone Payments: Call 855-203-1283 anytime day or night to make an automated payment on your RMU account using your credit/debit card or checking account information. Have your RMU account number ready when you call.

• Customer Service Representatives: Call 573-364-1572 during normal business hours to speak with a live customer service rep and pay your bill over the phone using a credit/debit card.

• Text Payments: RMU customers can now text a keyword to pay their bill via text message. Just text “RMU” to 833-602-0778 and follow the prompts. You’ll need to enter your RMU account number and credit/debit card information.

Phone payments provide a quick, easy way to pay your bill without leaving home. Just note transactions are limited to $2,000.

Local Banks

Many local banks in the Rolla area can accept RMU utility bill payments. Simply bring your current RMU bill with you to the bank and they will collect your payment and stamp your bill as paid. Banks accepting RMU payments include:

• Citizens Bank of Newburg
• Phelps County Bank
• Town & Country Bank
• First State Community Bank

Banks will not accept payments for past due RMU bills, so be sure your account is up-to-date. Also make checks payable to “RMU”.

Automatic Bill Pay

Sign up for automatic bill pay through RMU to have your bill amount automatically deducted from your bank account each month. To enroll, come to the RMU Business Office with a voided check and fill out an authorization form. With automatic bill pay, you don’t have to worry about missing a payment and incurring late fees.

Online Bill Pay

RMU offers a secure online bill pay system where you can pay your utility bill any time of day using your credit/debit card or checking account information. The online system accepts Visa, Mastercard, Discover, and E-checks. To make an online payment, visit https://rmurolla.org/online-payments/ and have your RMU account number and payment information ready.

You can also setup one-time or recurring online bill payments through your personal bank account. Log into your bank’s online banking site and enroll in online bill pay. Then add RMU as a payee and schedule payments. This pulls funds directly from your bank account.

Online bill pay provides flexibility to pay your bill from your computer or mobile device 24/7.

Payment Locations Summary

To recap all the ways you can pay your RMU utility bill:

• In-person at the RMU Business Office
• Drop boxes on Elm St. or at the Business Office
• Mail to P.O. Box 767, Rolla, MO 65402
• Phone (Automated or Customer Service)
• Local Rolla banks
• Automatic bank draft
• Online bill pay via RMU website or your bank

Payment Method Options

RMU offers various payment method options when paying your utility bill:

• Cash: Accepted for in-person payments at the RMU Business Office
• Personal Check: Accepted at the Business Office, drop boxes, or by mail
• Money Order: Accepted at the Business Office, drop boxes, or by mail
• Credit/Debit Card: Visa, Mastercard, and Discover accepted at the Business Office, by phone, online, and some banks
• E-Check: Pay from your bank account online or by phone

Be aware credit/debit card and e-check payments are limited to $2,000 per transaction. Multiple transactions can be made for balances over $2,000.

RMU does not charge any additional convenience fees for using credit/debit cards or online payments. Payments post to your account immediately regardless of method used.

Payment Due Dates

Utility bills from RMU are either monthly or bi-monthly, depending on your service location. Payment due dates vary but typically fall around the 20th of each month. Your specific due date is printed on your utility bill.

Payments received after the due date are assessed a late fee of 10% of your current charges. Service may also be disconnected if your account becomes delinquent. Avoid late fees and disconnection by paying your bill in full by the due date.

Set up automatic payments or online bill pay reminders to ensure your bill is paid on time every month. Communicate with RMU if you anticipate having difficulty paying your bill by the due date. Payment arrangements or extensions may be available based on eligibility.

Account Management Tips

Here are some tips for effectively managing your RMU utility account:

• Provide accurate account information and update it whenever changes occur, such as moving.

• Carefully review each monthly bill and contact RMU with any questions.

• Pay attention to due dates and pay on time to avoid late fees.

• Sign up for alerts to be notified of due dates, past due bills, outages, etc.

• Enroll in budget billing to have fixed monthly payments and avoid seasonal spikes.

• Check for leaks, running toilets, and other water waste to control usage and bills.

• Practice energy conservation to manage electric costs.

• Report any service issues promptly like power outages.

Staying on top of your RMU account will ensure the best service, prevent surprise bills, and avoid potential disconnection.

Payment Assistance Programs

If you are struggling financially, RMU offers some programs to help qualified customers pay their utility bills:

• Helping Hand Program – Provides matching dollars up to $100 to help pay bills.

• LIHEAP – Federal heating and cooling assistance program for low incomes.

• Payment Arrangements – Establish a payment plan for past due balances.

• Extensions – Request due date extensions if unable to pay on time.

Contact RMU to learn more about these bill payment assistance programs and how to apply.

Contacting RMU

RMU is committed to providing excellent customer service and multiple payment options. Contact them with any utility account or billing questions:

Rolla Municipal Utilities
102 West 9th Street
P.O. Box 767
Rolla, MO 65402

Phone: 573-364-1572
Email: [email protected]

Their customer service team can answer questions about payment methods, account management, and bill assistance programs. RMU wants to make paying your utility bill as easy and seamless as possible.

The Bottom Line

Managing and paying your Rolla Municipal Utilities bill does not have to be a chore. RMU offers in-person, phone, online, text, automatic, and multi-location payment options to fit any lifestyle. Keep your