Paying your water bill on time is an important responsibility as a Rogers Water Utilities customer Fortunately, Rogers Water makes the payment process quick and convenient through several options – online, by mail, by phone, or in person This guide will provide an overview of these Rogers Water Utilities bill payment methods, with tips for avoiding late fees and keeping your service running smoothly.
Online Bill Pay with Rogers Water Utilities
The easiest way to pay your Rogers Water bill is online through the utility website. Online payments can be made 24/7, so you can take care of your bill anytime it’s convenient for you.
To get started visit the Rogers Water Utilities website and click on “Pay My Bill” under the “New Customers” tab. From there you will be directed to the payment portal where you can either log into your account or make a one-time payment.
If you choose to create an online account you’ll be able to view billing history set up autopay, and go paperless. The benefits of setting up an online account include
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Automatic payments – Set up recurring payments from a checking account or credit card so your bill gets paid on time without you having to remember.
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Paperless billing – Reduce clutter and waste by receiving bills electronically.
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Payment history – View past statements and payment dates in your account.
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24/7 access – Log in and pay at your convenience, any time of day.
For one-time payments, you’ll need your account number and last payment amount. Accepted payment methods include debit/credit card, ACH transfer from a bank account, or electronic check.
Paying by Mail
To pay your Rogers Water Utilities bill by mail, simply send a check or money order made payable to Rogers Water Utilities to:
Rogers Water Utilities
P.O. Box 338
Rogers, AR 72757
Be sure to include your account number on the check or include your payment stub from your bill. Allow 3-5 business days for mailed payments to be received and processed by the utility company.
To avoid late fees, mail your payment at least 5-7 days before the due date shown on your bill. The utility office is closed on weekends and holidays, so make sure to account for these days in your mailing timeframe.
Paying by Phone
Rogers Water Utilities offers a convenient automated phone payment system that is available 24/7.
To use the automated system, call 877-469-2524. The system will prompt you to enter your account number and address to retrieve your bill.
You can then choose to make a payment using:
- Debit or credit card
- Electronic check
The phone system is useful when you need to make a last minute payment to avoid a late fee. Just keep in mind payments made after business hours will not post to your account until the next business day.
Paying In Person
You can also pay your Rogers Water Utilities bill in person at the utility office located at:
601 S 2nd Street
Rogers, AR 72756
In person payments can be made Monday – Friday from 8 AM to 4:30 PM, excluding holidays. The office offers both walk-in service and a drive-through window.
Accepted payment methods include cash, check, debit and credit card. You will need to bring your account number or address.
Paying in person allows you to speak directly with a customer service representative if you have any questions or need to set up a payment plan.
Tips for Avoiding Late Fees
Here are some tips to ensure your Rogers Water Utilities bill gets paid on time every month:
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Enroll in autopay – Set up automatic monthly payments so you never miss a payment due date. This ensures your service stays on without disruption.
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Go paperless – Opting for e-bills helps eliminate the risk of mailed bills getting lost or delayed.
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Pay early – Don’t wait until the due date. Submit payment a week in advance to account for mail and processing time.
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Mark your calendar – Set bill pay reminders so payment dates don’t sneak up on you.
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Check for leaks – A leaky faucet or pipe can drive up water usage and your bill amount. Detecting leaks early allows you to repair them before they become costly.
Paying your Rogers Water Utilities bill doesn’t have to be a chore. By setting up autopay, receiving e-bills, and paying a week early, you can maintain a good payment history and avoid unnecessary late fees. If you miss a due date, you can easily make a payment by phone or online to get your account back in good standing.
What to Do if You Can’t Pay on Time
If an unexpected financial hardship prevents you from paying your water bill on time, don’t panic. Rogers Water offers payment extensions and arrangements to customers in need.
Contact the Rogers Water Utilities customer service department as soon as possible at 479-621-1142. Be prepared to explain your situation and what you are able to pay at the current time. The utility representative can then offer options such as:
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Partial payment plans – Making smaller, regular payments until the balance is paid off
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Due date extension – Pushing back the due date 1-2 billing cycles
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Balance carryover – Carrying a past due balance over to the next billing cycle
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Payment assistance programs – Helping qualified low-income customers pay their water bills
As long as you proactively communicate about your limitations, the utility billing office will work with you on a solution. Leaving an unpaid bill unaddressed can result in service disconnection, so be sure to call right away if you anticipate falling behind.
Avoid Service Interruption with Proper Payment
Having your water service disconnected due to non-payment is inconvenient and costly. By utilizing the Rogers Water Utilities’ reliable payment options and communicating about hardships early on, you can maintain uninterrupted service and good financial standing with your water provider.
Online bill pay, mail-in, phone, and in-person payments make it simple to pay your water bill on time, every month. Use the tips in this guide to avoid late fees and possible service disruption. Don’t hesitate to contact Rogers Water Utilities if you need assistance or flexibility with bill payment at any time. Consistent, timely payment will keep your plumbing flowing and your household running smoothly.
What do I need to do if I’m changing bank accounts and I am on auto pay?
Auto pay can be managed online by clicking on My Account in the top right corner of the RWU web page. After signing in/signing up, in the Account detail section, look for the “Manage auto pay” link. This is where you will update your auto pay information.
If you have any questions, please call us at 479-621-1142.
When is my deposit refunded?
Each deposit is held and applied to the final bill once the account has been closed. It will take approximately two weeks for your final bill to be generated. If you are due a refund, a check will be mailed approximately four weeks after the final bill has been sent. Always supply us with your forwarding address so your refund check can be mailed to the correct address. If you are moving to another address on Rogers’s water system, you may be able to transfer your current deposit to the new location in lieu of receiving a refund. Please read the next question regarding the transfer of service.
Water and sewer rates go up for Rogers residents
FAQ
Where do I pay my water bill in Laurel Mississippi?
How do I pay my water bill in Texas?
How does Rogers water utilities auto pay work?
Enroll in Auto Pay – free! With Rogers Water Utilities auto pay option, the payment for your water, sewer and trash will be automatically paid using your credit card or bank account. You will continue to receive your bill in the mail unless you sign up for paperless billing. You can cancel this plan at any time.
How do I make a payment in Rogers?
To use our automated phone payment system, simply call our automated payment system at (877) 469-2524. Please have your account number and service address ready. You can make payment in person at our office located at 601 S 2nd St in downtown Rogers. We offer walk-in service as well as drive-through service. What if my account is past due?
When will Rogers water utilities create a lead service line inventory?
Recent revisions to the LCR mandate that utilities create and maintain a comprehensive inventory of lead service lines by October 2024. Rogers Water Utilities has made available a GIS map depicting the service line inventory status for all water services in the RWU water system.
How do I pay my water bill online?
Quickly and securely make an online water bill payment. Select your method of payment each time you pay with the option of saving your payment method for convenience. To use our automated phone payment system, simply call our automated payment system at (877) 469-2524. Please have your account number and service address ready.
How do I pay for water & sewer services?
When a customer experiences financial hardships, paying for water and sewer services may become challenging. PUD offers several assistance options to prevent our neighbors from facing a day without water. Check out some options here. Public Utilities water bills may be paid online, in person at the Water Business Office, by mail, or by bank draft.
When do I have to pay my sewer bill?
Payments are due by the 1st of the following month, late fees are assessed on the 2nd. New sewer rates go into effect in March each year (reflected on your April bill). Sewer usage is based on an average of the winter month’s (November – February) water usage. If your water bill seems higher than usual check for leaks in your system.