Paying Your Rocky Mountain Power Bill Over the Phone is Quick and Easy

Paying your electricity bill is a necessary evil that comes around each month. While you may dread opening that envelope or clicking on that email notification, getting it over with quickly can provide some relief. Paying your Rocky Mountain Power bill by phone is one of the most convenient ways to check this chore off your to-do list. In just a few minutes, you can take care of your outstanding balance without ever leaving your home

How to Pay Your Rocky Mountain Power Bill by Phone

Paying your Rocky Mountain Power bill over the phone is easy Just dial 1-800-672-2405 and follow the prompts. You’ll need to have your account number handy This can typically be found on your monthly bill or by logging into your online account.

Once connected to the automated system, enter your account number followed by the # sign. Next, you’ll be prompted to enter your payment amount. After confirming the amount, you’ll have the option to pay with a debit card, credit card or by electronic check.

If paying by debit or credit card you’ll enter your card number, expiration date and security code. For electronic checks you’ll provide your bank routing and account numbers. Once your payment method is entered, the system will process and confirm your payment. The whole call usually takes less than 5 minutes.

Benefits of Paying Your Bill by Phone

Paying your Rocky Mountain Power bill over the phone has many advantages:

• It’s fast – No need to wait in line at an office or for a check to arrive in the mail. Payments made by phone are processed almost instantly.

• Available 24/7 – You can pay your bill whenever it’s convenient since the payment line is open 24 hours a day, 7 days a week.

• Multiple payment methods – Choose to pay with a credit/debit card, electronic check or even automatic bank draft.

• Payment confirmation – You’ll receive instant confirmation that your payment was received and processed. No need to wonder if the bill is paid.

• Saves money – Avoid late fees by paying on time without leaving home. Also saves on postage and gas costs.

• Provides balance info – The automated system can provide your current account balance prior to making a payment.

• Easy to use – The phone system is user-friendly and guides you through each step.

What Information You Need to Have Handy

To pay your bill efficiently over the phone, be sure you have the necessary information close at hand:

• Account number – This 10-15 digit number is located on your monthly bill. It’s needed to pull up your account.

• Payment amount – Know the total due before calling to avoid delays.

• Payment method – Have your credit/debit card, bank account numbers or electronic check ready.

• Names on account – If calling about a joint account, have authorized names available.

• Service address – Your billing address may be needed for verification.

• Phone number – Provide a call-back number in case the system needs to reach you.

Payment Amount Options

When paying by phone, you can choose to pay the total amount due, make a partial payment, or pay a different amount. Here are the options:

• Total amount due – Pay the full balance owed for the month. This keeps your account current.

• Partial payment – Pay a portion of the total due. However, any unpaid balance will still be subject to late fees.

• Other amount – Specify a custom amount you wish to pay that month. Helpful if you overpaid previously.

• Recurring payment – Set up recurring monthly payments to be automatically deducted from your bank account.

No matter what amount you decide to pay, it’s processed immediately when paying by phone. Just be aware that unpaid balances on your monthly bill will continue to accumulate late payment fees until paid in full.

Payment Method Options

Rocky Mountain Power offers several payment method choices for paying over the phone:

• Credit/Debit Card – All major credit and debit cards are accepted including Visa, Mastercard, American Express and Discover.

• Electronic check – Also referred to as an e-check. Provide your bank routing and account numbers.

• Auto bank draft – Set up a recurring monthly deduction directly from your checking or savings account.

• Prepaid debit card – Pay with a reloadable debit card purchased from your local retailer.

• Gift card – Redeem a Rocky Mountain Power gift card with your payment.

• Cash – Cash payments are not accepted over the phone.

Be sure to have your payment information handy when you call to complete the automated payment process.

Confirmation of Payment and Receipt

After entering your payment info and the transaction processes, you will receive an automated confirmation that your payment was received. The system will provide a payment confirmation number that you should record for your records.

You can also log into your online Rocky Mountain Power account to view payment history details and confirm your latest payment went through. Payment receipts are typically emailed within a day as well.

Being able to get instant confirmation that your payment was processed successfully provides peace of mind that your bill is indeed paid for the month. No more waiting for checks to clear or bills to update!

Account Balance and History Available

In addition to making a payment, Rocky Mountain Power’s automated phone system also provides customers with quick access to account balance and payment history details.

After entering your account number, you can check your current balance prior to making a payment. The system will state the total past due amount if your account is in arrears.

You also have the option to hear your most recent payment history over the past 12 months. Payment amounts, method, and processing date are provided.

Having easy access to this account information when paying by phone provides helpful insight into your billing status.

Set Up Recurring Payments

For extra convenience, Rocky Mountain Power lets you enroll in recurring monthly payments over the phone. This ensures your bill gets paid automatically each month.

Once logged into your account, tell the system you want to “establish or change a recurring payment plan.” You’ll be prompted to choose a payment method and enter the necessary details. On your set payment date each month, the funds will be automatically deducted from your account.

Setting up autopay takes the hassle out of remembering to pay each bill. Just make sure you have enough in your linked account to cover the monthly deduction.

Avoid Late Fees with Timely Payment

Paying your bill on time matters. Rocky Mountain Power charges late fees that can add up quickly if you fall behind. The fees are:

• 1.5% on past due balances (18% APR)

• $10 minimum late fee per month

These fees apply to both residential and commercial accounts. Paying your bill early or on the due date can help you avoid incurring expensive late charges. Paying by phone makes it easy to pay on time, every time.

Phone Payment Tips and Reminders

To summarize, here are some top tips and additional details about paying your Rocky Mountain Power bill by phone:

• Have your account number, amount due, and payment info ready before calling.

• Expect the call to take about 3-5 minutes total.

• Receipts are usually emailed within 1 business day.

• Save the confirmation number provided at payment.

• Partial payments still incur late fees on the unpaid amount.

• The automated system is available 24/7 for your convenience.

• Verify your account balance and payment history while on the call.

• Enroll in autopay to set up recurring phone payments each month.

• Avoid late fees by paying at least the minimum amount due each month.

Paying bills is rarely fun, but it has to be done. Paying your Rocky Mountain Power bill by phone is a fast, easy way to maintain a positive account balance. Just dial 1-800-672-2405 whenever it’s convenient for you, day or night. With a few quick prompts, your payment can be processed immediately without ever leaving home.