Paying your Rochester Gas and Electric (RG&E) bill just got a whole lot easier thanks to their online bill pay system. As an RG&E customer myself, I used to dread getting my utility bills in the mail each month. I’d have to write a check, find a stamp, and mail it out. Then I’d worry about whether it arrived on time or not. What a hassle!
But now paying your RG&E bill is as easy as logging into your account online. With just a few clicks, your payment can be made quickly and securely No more paper bills, no more stamps, no more worrying if it will get there by the due date Sound too good to be true? Let me walk you through just how simple RG&E online bill pay really is.
Creating an Online Account is a Breeze
The first step in paying your RG&E bill online is to set up an online account. You’ll need your account number which can be found on your monthly paper statement
Head to rge.com and click on the “Pay Online” button. This will take you to the login page. If you don’t already have an online account, simply click on “Register” under the login fields.
You’ll be asked to provide some basic information like your name, address, phone number, and email. These details must match what RG&E has on file for your account. Once submitted, you’ll receive a verification code via email that you’ll need to enter to complete the registration process.
The whole thing only takes a few minutes. Before you know it, you’ll have a brand new RG&E online account set up and ready to use.
Paying Your Bill is a Cinch
Now that your account is created, paying your bill online is incredibly straightforward. Just log into your RG&E account and click on “Make Payment” from the main menu.
You can choose between several payment options:
-
Auto Pay – Set up recurring automatic payments from your bank account so you never miss a payment deadline.
-
Credit/Debit Card – Pay by Visa, Mastercard, Discover or American Express. A small convenience fee applies.
-
Electronic Funds Transfer – Use your checking or savings account info for a one-time EFT payment.
-
Western Union – Pay at participating Western Union agent locations in cash.
No matter which option you choose, entering your payment details is quick and easy. As soon as you submit the payment, your RG&E account reflects the updated balance. It’s really that simple!
You’ll receive a confirmation email with payment details for your records. And if you setup Auto Pay, you can relax knowing your bill will be paid on time each month without you having to do a thing.
Extra Perks of Paying Online
Besides being able to pay your bill in just a few minutes online, some other great benefits include:
-
View payment history – Your account shows a 12-month history of all payments made. No need to dig through paper bills.
-
Paperless billing – Opt out of mailed paper statements and access your bills electronically. It’s better for the environment and keeps clutter down.
-
Manage notifications – Choose to receive email/text alerts for things like outages in your area, payment reminders, or when a new bill is ready. Customize as needed.
-
Energy usage insights – See graphs of your home’s energy usage and how it compares to previous periods. Identify ways to reduce usage and save.
-
Go green – Sign up for RG&E’s renewable energy program to support wind and solar. You can offset some or all of your regular electricity usage.
-
Check your balance – Log in anytime to view your up-to-the-minute account balance and see if any new charges have posted.
No More Hassles When Paying Your Utility Bill
As you can see, RG&E’s online bill payment system completely transforms the bill paying experience. No more paper cuts from envelopes or stamps wasted on late payments. Just log in, click pay, and be done with it.
It takes the stress and headaches out of this monthly chore. Plus you gain access to useful account management tools to track usage and more.
If you’re an RG&E customer, I highly recommend setting up an online account and paying your next bill through their website. The few minutes it takes to register is worth it for the time and aggravation you’ll save each month. Paying bills online is the way of the future. Hop on board and simplify your life!
eCitizen portal fee schedule
Payment Method | Payment Amount | Fee |
Electronic Check | any | $1.00 |
Credit/Debit Cards | $0.01 to $100.00 | $2.75 |
$100.01 or greater | 2.75% |
For technical support questions regarding your online account, email [email protected] or call 1-800-926-3466.
Learn More: Online Payment Portal
- Learn more about the eCitizen portal here
- Discover answers to eCitizen portal frequently asked questions here
- Register for the eCitizen portal here
- Returning users sign in here
- For a list of alternative payment options, click here
- Learn more about tax and water billing here
A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23.
RG&E CEO on high bills, irregularities, PSC investigation, and smart meters
FAQ
How do I pay my PG&E bill over the phone?
What is the phone number for Rochester gas and electric billing?
How to find RG&E account number?
Did Rochester Business Owners get huge surprise RG&E bills?
Rochester business owners hit with massive surprise RG&E bills. What happened? Rochester business owners Vince Schiano and Chelsea Felton say they received massive, inaccurate utility bills from Rochester Gas and Electric last year. They’ve since tried to resolve the issues but haven’t been fully successful.
What happened to Rochester Gas & Electric?
Rochester business owners Vince Schiano and Chelsea Felton say they received massive, inaccurate utility bills from Rochester Gas and Electric last year. They’ve since tried to resolve the issues but haven’t been fully successful. RG&E, NYSEG and other utilities have faced outcry over their billing practices in the last year.
Can I log in to RGE to pay my bill?
I figuratively cannot log in to RGE to pay my bill. It’s much less serious of a problem. Bill pay is the way to go and if you use ESL they are already in there as a business so it’s basically select rge, give the amount, select the date you want.
How do I receive my energy bill?
Receive your bill via email, make payments online, and view up to 13 months of historical bills. Spread your energy costs evenly over 12 months for more predictable monthly payments. It’s easy, secure, and fast. Our app provides you with an even easier way to manage your account.