How to Pay Your Roanoke Gas Company Bill

Paying your gas bill on time and in full is important to avoid late fees or service interruptions The Roanoke Gas Company offers several convenient payment options to fit different needs and preferences In this article, we’ll walk through the various ways to pay your Roanoke Gas bill.

Online Account Access

The easiest way to pay your gas bill is to set up an online account on the Roanoke Gas website. This allows you to view billing history, make one-time payments, set up recurring payments, and more. Best of all, payments made through your online account are completely free.

To get started, visit the Roanoke Gas website and click on “My Account” at the top of the page. From there you can either log into your existing account or create a new account if you haven’t already.

Setting up an online account only takes a few minutes. You’ll need your account number and an email address. Once your account is created, you can securely store your bank account information to make quick online payments whenever you receive a new bill.

The online account also lets you

• Schedule recurring payments so your bill gets paid automatically each month
• Set payment reminders and due date alerts
• View payment history and past statements
• Update account information and contact details

Managing your account online is the most convenient way to stay on top of your gas bill.

Automatic Bank Draft

Another easy option is to enroll in the automatic bank draft program. This automatically deducts the amount due from your bank account each month.

To start the bank draft, you’ll need to contact Roanoke Gas customer service at 540-777-4427. They’ll explain the enrollment process and any forms you need to fill out.

The main advantage of bank draft is that your payment happens automatically without you having to remember. Just make sure there are sufficient funds in your account when the draft occurs, usually on the due date of your bill.

One thing to note is that you’ll still receive a paper bill in the mail each month for your records. The bill will show the automatic payment amount and date.

One-Time Online Payments

If you don’t want the ongoing convenience of an online account or bank draft, you can still make one-time payments through the Roanoke Gas website. Look for the “Pay Bill” link at the top of the page.

You’ll need to enter your account number, service address, and payment details each time. Payments can be made directly from your bank account or with a debit or credit card.

Just keep in mind that one-time online payments incur a $3.25 convenience fee per transaction. This covers the processing costs.

Pay By Phone

Calling Roanoke Gas customer service at 540-777-4427 is another fast way to pay your bill. Like with one-time online payments, you’ll need to provide your account details and payment info each time.

Phone payments can be made with your bank account, debit card, or credit card. The $3.25 convenience fee also applies to phone payments.

The customer service team is available to take payments from 8am to 5pm EST Monday through Friday. So make sure to call during business hours.

Mail-In Payment

If you prefer to pay your gas bill through the mail, send your check or money order along with the payment coupon to:

Roanoke Gas
P.O. Box 70848
Charlotte, NC 28272

Don’t forget to include the payment coupon, write your account number on your check, and allow 3-5 business days for delivery. This ensures your payment gets applied correctly and avoids late fees.

Mailing a paper check is free, but takes more time and planning compared to electronic payments. Just don’t mail cash since it could get lost.

Pay In-Person

For those who like the option to pay in-person, Roanoke Gas bills can be paid at any Fidelity Express location. These are third-party payment centers located throughout the Roanoke area.

You can find a list of pay in-person locations on the Roanoke Gas website. Most accept cash, checks, debit and credit cards. Be aware that a convenience fee may apply at certain locations.

The main downside to in-person payments is that the payment centers can’t look up your account number or balance due. So be sure to bring your paper bill with the payment coupon when visiting a pay station.

You’ll also want to pay a few days before the due date, since in-person payments can take up to 10 days to process. Paying early ensures your payment posts by the due date and service isn’t interrupted.

Budget Billing

If you want more predictable gas bills from month to month, consider enrolling in Roanoke Gas’ budget billing program. This averages out your payments over a 12 month period so the amount due each month is about the same.

To get started, call customer service and request to be enrolled in budget billing. They’ll work with you to calculate an appropriate monthly payment amount based on your usage history and other factors.

The main benefit of budget billing is avoiding huge fluctuations in your bill from seasonal changes in usage. The tradeoff is that you may end up overpaying some months and underpaying during peaks. But it all balances out over the course of a year.

Payment Assistance Programs

If you’re struggling to pay your gas bill, Roanoke Gas offers several assistance programs based on need. These include:

• Senior citizen discount – Reduced monthly customer charge for seniors 65+ who meet income requirements

• LIHEAP – Federally funded grant program providing bill payment and crisis assistance

• Fuel fund – Charitable program providing payment matching and emergency bill assistance

• Payment plans – Arrange deferred or partial payments if you can’t pay the full amount due

Contact customer service to learn more about qualifications and how to apply for payment assistance. Getting help is better than letting your account fall too far behind.

Avoid Late Fees and Service Interruptions

No matter which payment method you use, the key is paying your Roanoke Gas bill in full and on time each month. This avoids penalties like:

• Late payment fees – Currently $10 if not paid within 20 days of the due date
• Disconnection notice fee – $12 fee if payment isn’t made within 10 days of receiving shutoff notice
• Reconnection fee – $75 if gas service is physically disconnected for nonpayment

Missing payments can also impact your credit score and make it harder to establish service in the future. So be sure to pay on time and take advantage of the many convenient payment options offered by Roanoke Gas. Reach out for bill assistance if needed. Staying on top of your account is important for reliable service.