A Complete Guide to Paying Your Richmond Power & Light Bill

If you live in the Richmond Indiana area, there’s a good chance your electric service is provided by Richmond Power & Light (RP&L). As a municipal utility RP&L powers homes and businesses across the city with reliable electricity. But keeping the lights on requires customers to pay their electric bill regularly and on time. This comprehensive guide will walk you through everything needed to pay your Richmond Power & Light utility bill.

Understanding Your RP&L Electric Bill

Your Richmond Power & Light bill arrives each month with details on your electric usage and charges. Key sections include:

• Account summary – Important account details like your customer number.

• Billing period – The date range your usage covers.

• Meter readings – Your electricity meter readings from start and end of the billing period

• Kilowatt hour (kWh) usage – Total electric usage calculated from your meter readings.

• Billed charges – Electric supply and delivery fees, taxes, credits, and other adjustments

• Amount due – Total you owe RP&L for that month’s usage and services.

• Due date – Date current bill must be paid by, typically 20-25 days after issue.

• Billing history – Your usage and payments for the past 12 months.

Take time to review your Richmond Power & Light bill so you understand all the usage and charges before paying. Contact RP&L at 765-973-7200 if you have any bill questions.

Ways to Pay Your RP&L Electric Bill

Richmond Power & Light offers several options for how to pay your utility bill:

Online Bill Pay

The fastest way to pay is RP&L’s online payment portal at www.rp-l.com. Accepts debit/credit cards, checking, and savings accounts.

AutoPay

Set up automatic monthly payments from your bank account via RP&L’s online payment system.

By Phone

Call RP&L at 765-973-7200 and make a payment by debit/credit card or e-check over the phone.

Mail

Send a check or money order to RP&L at PO Box 908, Richmond, IN 47375. Include your payment stub.

In Person

Visit the RP&L office at 44 S. 8th Street in Richmond to pay by cash, check, or money order.

Drop Box

Use the secure drop box at the RP&L office to leave a check or money order payment after hours.

Your Bank

Use your bank’s online bill pay to send payments to Richmond Power & Light.

Retail Pay Stations

Pay your electric bill at local stores like Kroger, Meijer, Walmart, and more. Fees may apply.

Payment Policies and reminders

Keep these important policies in mind when paying your Richmond Power & Light electric utility bill:

• Bills are due 20 days after the issue date printed on your statement.

• A 10% late fee is added if payment is not received by the due date.

• Service may be disconnected if bill remains unpaid for 10 days past the due date.

• A $25 fee is charged to reconnect after disconnection for non-payment.

• Payment plans are available if you cannot pay the full amount due.

• Please allow 5-7 mailing days when sending a payment by check.

• RP&L will use electronic fund transfer or check image for mailed payments.

Paying on time avoids late fees and keeps your electricity connected!

Arrange Payment Plans with RP&L

If you are struggling to pay your electric bill, Richmond Power & Light can set up payment arrangements. Options include:

• Payment extensions – Get 15 additional days to pay past your due date.

• Balloon payment plan – Pay past due balance across 2-3 installments.

• Level pay plan – Even out bills based on your average usage.

• Hardship program – Discounted rates and debt forgiveness for qualifying households.

Contact RP&L as soon as possible if you anticipate difficulty paying your bill. Their team can find solutions to help avoid disconnection.

Assistance Programs for RP&L Customers

For low income households, the following assistance programs are available:

• Energy Assistance Program – Federal funding for home heating and electric bills.

• Project Safe – Helps seniors and disabled customers pay utilities.

• Helping Hand – Provides credits on RP&L bills for struggling families.

Please call RP&L at 765-973-7200 to learn more about qualifications and how to apply.

Contact Richmond Power & Light for Help

If you have any questions about your RP&L electric utility bill or available payment programs, reach out to their customer service team:

Phone: 765-973-7200

Email: [email protected]

Online: www.rp-l.com

App: RPL Connect Mobile App

RP&L is committed to working with customers to keep electricity on for Richmond homes and businesses. Pay your bill on time and utilize assistance programs if needed.