Paying your monthly gas bill to Richmond Gas Works doesn’t have to be a hassle. Richmond Gas Works offers several convenient payment options to fit your needs. In this article we’ll walk through the various ways you can pay your Richmond Gas Works gas bill.
Overview of Richmond Gas Works
First, a quick overview of Richmond Gas Works. Richmond Gas Works is the natural gas utility that serves the city of Richmond Virginia and surrounding areas. It is a division of the City of Richmond Department of Public Utilities.
Richmond Gas Works provides natural gas service to over 63,000 residential, commercial and industrial customers in the Richmond metro area. Natural gas is delivered to homes and business via underground pipelines.
Your Monthly Gas Bill
Your Richmond Gas Works account number is the same as your Richmond Department of Public Utilities (DPU) account number. So you’ll receive one combined utility bill each month covering all your services – electricity, water, wastewater, and natural gas from Richmond Gas Works.
The Richmond Gas Works portion of your utility bill includes:
- Monthly service charge
- Volume charges for natural gas usage
- Applicable city utility taxes
Gas usage is measured in CCF, which stands for 100 cubic feet. The more natural gas you use, the higher your volume charges will be.
Your gas bill will vary month-to-month based on seasonal changes in usage. You’ll likely use more natural gas in the winter to heat your home.
Ways to Pay Your Richmond Gas Works Bill
Richmond Gas Works offers several different payment options to provide flexibility:
Automatic Payment Plan
One of the easiest ways to pay is to enroll in the automatic payment plan. This automatically deducts the amount due for your monthly bill from your checking or savings account on the due date.
To enroll, download the automatic payment form from the Richmond Gas Works website and return it along with a voided check. You can also call 804-646-4646 to request an application.
There is no charge for using the automatic payment plan. It saves you time by making your payment automatically each month.
Online Bill Pay
You can pay your Richmond Gas Works bill online using the EZ-PAY system. Just go to the EZ-PAY website and enter your account number and zip code.
EZ-PAY accepts debit cards, Visa, Mastercard, Discover, checking accounts, savings accounts, and money market accounts. There is a $2.25 convenience fee per transaction.
Online payments are limited to $500 maximum per transaction using EZ-PAY.
Pay by Phone
Call 804-646-4646 to pay your Richmond Gas Works bill over the phone using a credit card. This option is available from 8am to 5pm Monday to Friday.
Pay in Person
You can pay your bill in person at several locations:
- City of Richmond Finance Office at City Hall, 900 E. Broad St. Monday-Friday 8am-5pm.
- City of Richmond After Hours Drop Box at City Hall on 10th St. between Broad and Marshall.
- City of Richmond East End District Office, 701 N. 25th St. – drop box only
- City of Richmond Southside Community Service Center, 4100 Hull St. Monday-Friday 8am-5pm.
Pay by Mail
Mail your payment to:
City of Richmond
Department of Public Utilities
P.O. Box 71210
Charlotte, NC 28272-1210
Be sure to allow enough time for your mailed payment to reach the payment center by the due date.
Understanding Your Gas Bill
Reviewing your Richmond Gas Works bill can help you understand what you are being charged each month.
As mentioned above, your Richmond Gas Works account number is the same number used by the Department of Public Utilities for your electricity, water, and wastewater services. So you receive one utility bill covering all services.
Below is an overview of what’s included on your Richmond Gas Works bill:
- Account number and billing date
- Service address
- Previous balance
- Gas service – monthly service charge and volume/usage charges
- Taxes and fees
- Total amount due and due date
- Payment stub to return with mailed payments
- Usage graph showing natural gas usage for the past 13 months
- Usage comparison showing this year vs. last year
- Usage measurement in CCF
- Helpful customer service phone numbers
Reviewing the usage sections on your bill can help you understand your gas consumption patterns and make changes to lower your usage if needed.
The Richmond Gas Works website also has helpful information explaining how to read your gas bill and the various charges. Check it out if you need additional details.
Paying On Time
It’s important to pay your Richmond Gas Works bill by the due date to avoid any late fees or service disruptions. If your account becomes past due, additional collection fees may apply.
Review your monthly bill as soon as you receive it so you know the amount due and due date. Mark the due date on your calendar as a reminder if needed.
Then select a payment option that works for you and pay on time. The various payment methods provided by Richmond Gas Works make it quick and convenient to pay your gas bill each month.
Assistance Programs
If you are having difficulty paying your Richmond Gas Works bill, check to see if you qualify for any local assistance programs:
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Fuel Assistance Program – Help with gas bills for qualified low income households during the winter heating season.
-
EnergyShare – Helps low income customers experiencing financial hardship pay their utility bills.
Contact Richmond Gas Works customer service at 804-646-4646 for complete details on assistance programs and how to apply.
In Summary
Paying your monthly natural gas bill to Richmond Gas Works can easily be handled through the variety of payment options available:
- Automatic payment plan
- Online bill pay
- Phone payments
- In-person payments
Review your bill carefully, know the due date, and pay on time each month using the option that fits your needs. Seek assistance if needed. Contact Richmond Gas Works customer service if you have any questions about your gas service or bill payment.
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FAQ
How to set up public utilities in Richmond?
What is promise pay rva?
Who provides gas in Henrico County?
What is the phone number for Richmond City gas bill?
How do I pay my Richmond Gas Bill?
Convenient ways to pay your gas bill. Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill. Your Richmond Gas Works account number is the same as your Richmond DPU account number.
What is my Richmond Gas Works account number?
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works. We offer several ways to make it as convenient as possible for you to pay your bill.
How does Richmond Gas Works work?
Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill. Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.
Does Richmond Gas Works offer a utility bill management program?
To assist customers with managing their utility bill, Richmond Gas Works and the Department of Public Utilities offers programs year-round. Customers are encouraged to seek assistance before bills become unmanageable. The Equal Monthly Payment Plan (EMPP) helps to avoid large seasonal fluctuations in the monthly utility bill.
How much does Richmond Gas Works pay per transaction?
Payments cannot exceed $500 per transaction. Charlotte, NC 28272-1210. Richmond Gas Works is a division of the City of Richmond Department of Public Utilities. To keep things easier for you, your Richmond Gas Works account number is the same as your Richmond DPU account number
Does Richmond Gas Works provide natural gas?
Richmond Gas Works provides natural gas to the city of Richmond and portions of Henrico and Chesterfield Counties. Richmond Gas Works is the provider of our natural gas. For information on natural gas, including its availability in your area and permit information, visit Richmond Gas Works. The old Fulton Gas Works is getting a facelift!