Rochester Gas and Electric (RGE) provides essential electric and natural gas utility services to over 725,000 customers across New York. Paying your RGE bill on time each month ensures uninterrupted energy delivery to your home or business. This guide outlines the easiest ways to pay your RGE bill by credit card online, by phone or in person.
Pay RGE Bill Online by Credit Card
Paying online through your RGE account is the fastest most convenient way to pay by credit card. Follow these steps
Set Up an Online Account
- Visit rge.com and click “My Account”
- Select “Register” and provide your account number, address, and other details
- Create a username, password, and security questions
Pay Online by Credit Card
- Log into your account and choose “Make Payment”
- Enter your credit card details and payment amount
- Payment will process immediately
RGE accepts Visa, Mastercard, American Express, and Discover cards for online bill payment.
Enroll in AutoPay
For added convenience, enroll in AutoPay through your online account to have payments automatically charged to your credit card each month.
Pay by Credit Card Over the Phone
Call RGE at 1-800-295-7323 to pay your bill by credit card over the phone. Have ready:
- RGE account number
- Credit card details
- Billing address
- Payment amount
Phone payments incur a $1.95 third party convenience fee.
Pay in Person by Credit Card
Visit an authorized RGE payment location to pay by credit card in person. Bring:
- Printed RGE bill
- Credit card
- Government-issued photo ID
Find RGE payment locations near you at rge.com/paymentlocations.
In-person credit card payments incur a $1.95 convenience fee.
Avoid Late Fees
RGE bills monthly, with payment due by the due date printed on your statement. A 1.5% late charge applies to any unpaid balance remaining after the due date.
Set payment reminders through your online account to prevent late fees.
Payment Assistance Programs
If facing financial hardship, RGE offers programs like:
- Deferred payment arrangements
- Budget billing for even monthly payments
- Low-income discounts through HEAP
Learn more about RGE bill pay assistance options.
Notification of Disconnection
If your account remains past due after the due date, RGE will issue a disconnection notice indicating when service could be suspended if the balance is not paid.
To avoid actual disconnection, pay the past due amount immediately when you receive such a notice. Reconnection fees would apply to resume service.
Monitor Energy Usage
Log into your RGE online account anytime to view your daily electric and gas usage. Watching trends can help you identify issues leading to spikes in consumption. Conserving energy helps control costs.
Let Us Know If You Have Any Other Questions!
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FAQ
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Can you pay bills online with credit card?
How do I pay my RG&E Bill?
You can pay your RG&E bill with a credit or debit card, as well as by bank account. There is no cost for this service. Prefer other no-cost options? View our full range of ways to pay your bill. You will be able to accept or decline the transaction prior to submitting the payment. Please allow up to three days for processing.
How do I make a payment with RG&E EZ-Pay?
Make a single electronic payment with RG&E’s EZ-Pay by using a debit card with the VISA or MasterCard logo; or charging it to your MasterCard, VISA, or Discover credit card. Making a payment for a termination notice on or after the due date? Please contact us at 877.266.3492, Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.
Can I pay RG&E with a debit card?
If you have a “rapid refund” debit card from your tax preparer, you can use it to make a payment as long as it displays a MasterCard, Visa or Discover logo. KUBRA is a company with which RG&E has contracted to allow customers to pay their RG&E bills by credit or debit cards. Can I make a payment on an RG&E account that is not in my name?
Can I pay RG&E with a credit card?
Yes, as long as we have your complete credit card information, including the name on the credit card, the amount you wish to pay, and the RG&E account number you are paying. Yes. You can use the KUBRA website 24 hours a day, seven days a week. You should allow three business days for payment to be posted to your account.
Can I purchase my energy supply from RG&E?
You can purchase your energy supply from RG&E or a supplier other than RG&E. Compare average monthly bills for customers who purchased their electricity and/or natural gas supply from RG&E. Pay your RG&E bill, explore billing and payment options, manage your service when moving, and find resources to help manage and understand your bill.
How do I contact RG&E customer service?
Please contact RG&E Customer Service, Monday through Friday, from 7 a.m. to 7 p.m., excluding holidays. The toll-free customer service line number is 800.743.2110. You can pay by clicking here or on the “Make A Payment” button above and following the prompts.