How and Where to Pay Your Reliant Energy Bill

As a Reliant Energy customer in Texas you have a few different options to pay your electricity or natural gas bill conveniently. Reliant offers various payment locations and methods to fit your needs. This article will go over the ways you can pay your Reliant Energy bill and highlight the best payment locations near you.

Overview of Reliant Energy

Headquartered in Houston Reliant Energy is one of the largest retail electricity and gas providers in Texas. They serve over 1.5 million residential business, and wholesale customers across the state.

As a competitive retail provider, Reliant offers customer choice and innovative plans to buy electricity and natural gas on the deregulated Texas market. They operate power generation facilities and invest in renewable energy sources as well.

Reliant Energy is committed to outstanding customer service and makes paying your bill quick and easy through various options.

When Reliant Energy Bills Are Due

As a Reliant customer, you are billed monthly for your electricity and/or natural gas usage.

Your meter is read around the same date each month. Usage since the last read determines the charges on your current bill. The due date is typically within 16 days of the bill date.

It’s important to pay your Reliant Energy bill in full and on time to avoid late fees, disconnection, and other penalties. Late payments can also negatively impact your credit.

You can view your balance and due date anytime by logging into your account online or via the Reliant app. Email and text alerts are also available.

Pay Your Reliant Bill Online

The fastest and most convenient way to pay your Reliant Energy bill is online through your account. You can make secure online payments 24/7 using a credit/debit card or electronic bank draft.

How to Pay Your Reliant Bill Online:

• Go to reliant.com and click “My Account” or use the Reliant app
• Log in with your username and password
• Select “Make a Payment”
• Enter payment details and submit

Online payments are processed immediately and you can view your updated account balance and payment history.

Pay by Phone

To pay your Reliant Energy bill by phone, call 1-866-RELIANT (1-866-735-4268) anytime and select the “Make a Payment” option.

You’ll need to provide your 10-digit Reliant account number and service zip code. Payments can be made by credit/debit card, checking account, or savings account.

A $4.95 convenience fee applies to phone payments. But it’s a quick, easy way to pay if you don’t have online access.

Pay by Mail

Mail in a personal check or money order along with your payment stub to:

Reliant
P.O. Box 3765
Houston, TX 77253

Note it takes 5-7 business days to process mailed payments, so mail early to avoid late fees. Include your Reliant account number on the check.

Authorize Bank Draft Payments

You can allow Reliant to automatically draft your bill payments each month directly from your bank account. This ensures your bill is paid on time without having to do anything.

To enroll in Reliant auto-pay with bank account draft, login to your account online or call customer service. You’ll need to provide your Reliant account number and bank routing/account numbers.

Pay at Retail Locations

Reliant offers a network of authorized walk-in payment locations across Texas for convenient in-person bill pay. Major retailers where you can pay your Reliant bill include:

• H-E-B – Make payments at the customer service counter with cash or debit card.

• Fiesta – Pay your bill at the customer service desk or money order kiosk.

• Kroger – Look for signs near customer service to pay your Reliant bill.

• Randalls – Visit the customer service desk to pay with cash, check or debit/credit.

• Walmart – Go to the customer service counter or money services to pay your Reliant bill.

You’ll need your Reliant account number to reference when making an in-person payment. Payments made at retail locations appear on your account within 24-48 hours.

Reliant Walk-In Payment Centers

There are over 20 Reliant authorized walk-in payment centers across Houston, Dallas-Fort Worth, Austin and other Texas cities. These third-party bill payment locations accept cash, debit or credit card for Reliant bills.

Visit reliant.com/paymentlocations and enter your zip code to find Reliant walk-in payment centers near you. No fees apply for payments made at these authorized locations.

Avoid Late Fees and Disconnection

Be sure to pay your Reliant Energy bill in full and on time each month. Late payments lead to a 5% penalty fee and can put your service at risk for disconnection due to non-payment.

If you are struggling to pay on time, call Reliant immediately at 1-866-RELIANT to discuss bill payment assistance options and avoid disconnection of your electric or natural gas service.

Manage Your Account Responsibly

As a Reliant Energy customer, it’s your responsibility to ensure timely payment and maintain a positive balance on your account. Take advantage of the many convenient payment options Reliant offers to pay your bill hassle-free when it’s due each month.

Monitoring your usage, updating contact information, and utilizing Reliant’s online account tools can also help you manage your electric and natural gas service effectively. Pay your bill with Reliant on time and in full to continue enjoying the power and convenience energy provides your household or business.