Paying your monthly bills can feel like a chore. Searching for statements writing checks and making trips to the post office take time. Fortunately, RCN makes bill payment a breeze with convenient online tools and exceptional customer service support. Read on to learn how RCN’s bill pay options and dedicated reps provide a smooth billing experience.
Overview of RCN Bill Pay
RCN offers multiple ways for customers to easily view and pay their bill each month. You can enroll in paperless billing to receive statements electronically. Then pay online via RCN’s website, over the phone, through the mail, or at an authorized payment location. RCN’s online account management system and mobile app also allow you to set up autopay for automated payments.
Throughout the process RCN’s helpful US-based customer service team is available to assist with any questions or issues. Contact them by phone, online chat or at local stores. The representatives can explain charges, take payments, set up payment plans, and more.
With convenient bill pay methods and knowledgeable reps, RCN aims to make monthly billing simple and straightforward for its customers.
Accessing Your RCN Account Online
To start using RCN’s online bill pay options, you first need to register for an account on their website. Here are the steps:
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Go to https://my.rcn.com and click “Register” in the top menu.
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Enter your RCN account number and other personal details.
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Create a username and password.
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Agree to the terms of use and submit your registration.
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A verification code will be emailed or texted to you. Enter it to complete activation.
Once your online account is set up, you’ll have full access to RCN services like reviewing statements, making payments, changing plans, and managing notifications.
Key Features for Convenient Billing
RCN offers a robust set of online tools to simplify bill management:
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Paperless billing – Go green by turning off mailed paper statements.
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Account activity – Review charges, payments, credits and account balance.
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Payment history – View or download statements from the past 24 months.
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AutoPay – Set up recurring automatic payments from your bank account.
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Reminders – Get emails/texts when your bill is ready and payment is due.
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Mobile app – Manage your account from your smartphone or tablet.
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Customer support – Live chat, email, or call for quick assistance.
These features help you stay informed about your account and ensure timely payments.
Steps to Pay Your Bill Online
RCN’s website and mobile app make it fast and simple to pay your bill electronically:
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Log into your account and go to the payments page.
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Choose whether to pay your full balance or a custom amount.
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Enter your credit/debit card or bank account information.
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Review payment details and submit.
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The payment will instantly process and you’ll receive a confirmation.
For recurring payments, navigate to “AutoPay” to set up automatic monthly billing to your payment method.
Enroll in Paperless Billing and Email Notifications
Along with online payments, RCN encourages customers to go paperless for added convenience:
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In your account, click your name > Account Settings.
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Under Paperless Settings, select “Enroll in Paperless Billing”.
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Choose electronic statements and email for delivery.
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Opt into handy email notifications for bills ready, payments confirmed, etc.
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Click “Apply Settings” to save changes.
You’ll stop receiving mailed statements and instead get email alerts when new bills are ready to view and pay online.
Use RCN’s Mobile App for Payments On-The-Go
RCN’s free mobile app allows you to monitor and manage your account from anywhere. Use it to:
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Review account activity and balances
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Make one-time payments or set up AutoPay
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View and download statements
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Update payment methods
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Pay bills via Apple Pay or Google Pay
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Receive notifications for charges, payments due, and more
The app makes bill payment easy even when you’re on the move. Download it for iOS or Android to access billing tools at your fingertips.
Get Payment Assistance From RCN’s Customer Service
If you need help understanding your bill charges or making prompt payments, RCN’s stellar customer service team is ready to assist. Contact them:
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By phone at 1-800-RING-RCN (1-800-746-4726)
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Through live online chat at https://www.rcn.com
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At local RCN stores in your area
The knowledgeable representatives can explain billing details, take payments, set up payment plans if you’re behind, and more. Don’t hesitate to reach out by phone, online, or in person for fast, friendly assistance.
Convenient Bill Management with RCN
RCN offers flexible online and offline options for reviewing statements and making timely bill payments each month. With paperless billing, an intuitive website and mobile app, autopay set-up, and exceptional support, they aim to simplify billing so you can avoid late fees, penalties, and service interruptions.
Take control of your monthly expenses with RCN’s convenient bill pay features. Sign up for electronic billing and recurring payments to reduce stress. Then relax knowing your bill is always paid on time!
Make your payment by mail
You can pay your bill in the traditional fashion – through the U.S. mail. we will send you a paper bill in the mail each month. Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.
Please mail your payments to the location below.
RCN Corporation PO Box 11816 Newark, NJ 07101-8116
Your new bill is designed to be easy to read and easy to pay. If you have questions, please review the common FAQs here or call us at 1-800-427-8686 with questions.
To pay your bill online, you will need to create a self-care account for free online access to your Astound account. You will need to have your account name, number and security password ready to sign up. Once logged on, you can view and pay your bill online. Astound accepts payments online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
Click here to create your self-care account.
Yes, you will have a new 13-digit account number on your new bill. Please update any electronic payment information to reflect this change.
There are a number of factors that impact the amount of your first Astound statement, not the least of which is the type and number of services you’ve purchased. Here are several factors to keep in mind when reviewing your first Astound statement.
- Based on what day of the month you signed up, Astound will bill you a prorated portion of your regular monthly service charges for the current month. This applies to Cable TV, Internet and Phone services.
- All standard taxes and fees appropriate for your state and local region will be included for the current month.
- In keeping with industry standards, Astound bills one month in advance including estimated taxes and fees for Internet services. So, in addition to the prorated portion of the first month’s service changes, you will also be charged the entire amount of the following month’s regular monthly service charges, taxes and fees. This is typically the reason why your first statement will be larger than succeeding statements, at least where Cable TV and Internet services are concerned.
- Phone services, in some part are based on variable usage, and therefore not billed a month in advance. So, while you will see a prorated charge for the first month’s service, you will not see an advance charge for the next month’s service, as is the case with Cable TV and Internet services. This, together with your prorated charge for your first month of service makes your phone charges appear less than is typical.
- Installation fees, if any, are typically included in your first statement following the technician’s installation visit.
- If you are upgrading to different a service bundle, expect to see either prorated and/or advance service charges appear on your statement for the new services. Likewise, if you are downgrading, expect to see your next statement reflect prorated service changes based on the date you stopped the service.
Below please find a summary of the various taxes, surcharges, and fees. Unless otherwise notated, the listed taxes, surcharges, and/or fees are neither government mandated nor a tax, surcharge, or fee imposed on you by the government. They are either a surcharge and/or fee Astound assesses and retains.
- Broadcast TV Surcharge is applied to all digital TV packages to help offset the costs of programming content and delivery of the local and regional broadcast television signals to our customers.
- Sports Surcharge is applied to those video customers who have the Standard package or above to help offset the delivery and cost of programming associated with professional, collegiate and amateur games and other sports content.
- Network Access and Maintenance Fee helps defray costs associated with building and maintaining Astound’s fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption.
- Municipal Construction Surcharge recovers a portion of the expenses Astound incurs from government mandated relocation of its facilities that are in the public rights-of-way to prevent interference with street repairs, public construction projects or other activities required for public health, safety or convenience.
- Periodically, franchise, utility, PEG fees and other government mandated fees and taxes are also adjusted in keeping with regulatory requirements. These fees and taxes are government mandated and we are required to comply.
- For a complete listing of Taxes, Surcharges, and Fees in your area, please refer to the tax definitions or your monthly bill.
To avoid the possibility of incurring late fees, Astound recommends paying your bill immediately upon receiving your monthly statement. Your due date is listed on your monthly statement, on each page in the upper right hand corner.
Astound encourages customers to make timely payments to avoid late fees and possible service interruption. Astound reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
Call 1-800-427-8686 and select the option for Billing. This will put you in touch with a customer service representative who will help you settle your account.
Call 1-800-427-8686 and select the option for Billing. This will put you in touch with a customer service representative who will help you settle your account. You will have to pay a reconnect fee for each Astound service (Internet, Phone, Cable TV) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound can restore your service. Customers who have been disconnected are also subject to a Non-pay Restoral fee. This fee helps to defray the day-to-day administrative, accounting, and technical operations costs associated with managing the disconnect process. It will only be applied to those customers who have had their service terminated as a result of failure to pay their bill and have reconnected after being disconnected. Customers may also be subject to an additional fee if a technician may be required to reconnect services to your home.
Yes! To view your bill online, you will need to create a self-care account for free online access to your Astound account. You will need to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing.
Click here to register for your self-care account.
Once you’ve registered for a self-care account and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Yes. To pay an Astound bill for a friend or family member, call 1-800-427-8686 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through calling our Care Center.
Astound does not currently accept pre-payments for services.
Astound does not currently offer bills in other languages.
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 1-800-427-8686 so we may assist you.
Please mail all payments to the following address:
RCN Corporation PO Box 11816 Newark, NJ 07101-8116
Or you can pay online with your self-care account. Click here to register today!
Four ways to pay your bill
You can pay your bill right from your computer by accessing your self-care account. Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.
Note: A payment processing fee applies to one-time payments.
RCN iNet Billing March 2003 Commercial
FAQ
How do I pay my wave bill?
How do I contact RCN Corporation?
What company took over RCN?
How can I make a payment with RCN?
To make a payment with RCN, call 877.RCN.7000 (877.726.7000) and press “1” for “Account Balance and Payment Information” in the IVR system. The recorded voice will prompt you to enter your 13-digit RCN account number or your phone number, then press “2” for “Make Payment.”
How do I contact RCN customer support?
Talk to Astound Broadband powered by RCN customer support for technical and non-technical assistance. Call 844-343-1374 to learn more.
How do I reach Astound Broadband powered by RCN customer service?
How to Reach Astound Broadband Powered by RCN Customer Service? For prompt assistance on all your technical queries, dial 1.800.427.8686. To get a new subscription plan, call 844-343-1374. Explore Astound Help Center for information regarding equipment, installation, and technical troubleshooting.
How do I return a bill stub?
Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order. Stop by the location nearest you and leave your payment with a customer service representative.
How do I pay my bill?
You can pay your bill in the traditional fashion – through the U.S. mail. We will send you a paper bill by mail each month. Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.