How to Pay Your Water Bill with Rancho California Water District

Paying your water bill is an essential part of being a responsible homeowner or renter. The Rancho California Water District offers several convenient options for customers to pay their water bill on time each month. In this article, we’ll outline the ways you can pay your Rancho California Water District water bill, as well as provide tips for understanding your bill and setting up automatic payments

Overview of Rancho California Water District

The Rancho California Water District provides water service and wastewater treatment to around 170,000 residents in Temecula Murrieta, and unincorporated areas of Riverside County. Rancho Water is a public agency governed by an elected 5-member Board of Directors.

Rancho Water sends out monthly billing statements for water service and wastewater treatment. As a customer, it’s important to pay your bill on time to avoid late fees or potential disruption of service. The district offers various payment options to make it quick and convenient for customers to pay their water bill.

Payment Options for Your Rancho Water Bill

There are several ways you can pay your Rancho California Water District bill

Pay Online

The easiest way for most customers to pay their bill is online through the Rancho Water customer portal. You can pay by credit card or electronic check.

To pay online:

• Go to www.ranchowater.com and click on “Pay My Bill”
• Log into your account or register for an online account if you don’t already have one
• Select the “Make Payment” option and enter your payment details
• Payments are processed immediately

Pay by Phone

Call the Rancho Water billing department at 951-296-6930 to pay your water bill over the phone. You can pay using a credit card or electronic check. There is no fee for paying by phone.

Pay by Mail

If you prefer, you can mail in a physical check or money order payment to:

Rancho California Water District
P.O. Box 512687
Los Angeles, CA 90051-0687

Allow 5-7 business days for your mailed payment to reach the billing office. Include your account number on the check or money order.

Pay in Person

You can drop off your payment in person at the Rancho Water headquarters office located at:

42135 Winchester Rd
Temecula, CA 92590

The office lobby is open Monday-Thursday from 7:30am-5pm and Friday from 8am-5pm. You can pay by cash, check, money order, or credit card. There is also a 24-hour payment drop box available.

Automatic Payment

For the most convenience, sign up for automatic payments through the district’s EasyPay program. Your water bill will be paid directly from your bank account each month so you don’t have to remember to pay.

To enroll in automatic payments:

• Log into your Rancho Water online account
• Click on “EasyPay” and fill out the enrollment form
• Select the account you want your bill paid from
• Confirm the terms and submit the form

Understanding Your Rancho Water Bill

Your Rancho Water bill provides a summary of your water usage and sewer service charges for the month. Here are some key elements to understand on your bill:

• Service period – Shows the date range your bill covers, typically for water used during the prior month
• Previous balance – Any past due balance or credits on your account
• Payment due date – The date your payment is due, around 25 days after the bill is issued
• Water usage – How much water you used in gallons or hundred cubic feet (HCF)
• Sewer usage – Based on your winter water average or actual use if you have a sewer meter
• Water rates – The cost per HCF or gallon along with service and meter fees
• Sewer rate – A flat rate for sewer service, billed monthly
• Taxes – Applicable utility taxes on your water and sewer charges
• Total current charges – The total amount due for your current bill

Closely monitoring your usage and bill amounts each month can help detect leaks or other issues. If you have questions about your bill, contact Rancho Water customer service.

Avoid Late Fees and Service Disruption

To avoid late fees on your Rancho Water bill, make sure to pay the total due amount by the due date printed on your statement. A 10% late penalty will be applied to past due balances.

If your account becomes delinquent for non-payment, Rancho Water may shut off service. Make sure to pay your bill or contact the billing office if you anticipate having difficulty paying on time.

For low-income customers who qualify, Rancho Water offers payment assistance programs to help avoid disruption of service.

Sign Up for Paperless Billing

Rancho Water encourages customers to enroll in paperless billing to receive their statements electronically rather than by mail. Going paperless helps the environment and makes it easier to monitor your account online.

To start paperless billing:

• Log into your Rancho Water online account
• Click on “Go Paperless” and submit the online form
• Confirm your email address

You’ll receive an email each month when your new statement is ready to view and pay online.

Moving? Update Your Account

If you are moving out of the Rancho Water service area, make sure to update your account and provide forwarding address information. This ensures you’ll receive your final bill and any refunds or deposits owed to you.

You can update your service address by phone or through your online account. Make sure the district has your updated contact details so you don’t miss any account communications.

Get Billing and Payment Assistance

Rancho Water provides various programs to assist customers with bill payment and avoiding shutoffs. Some options include:

• Payment arrangements – Set up a payment plan if you cannot pay the full balance due
• Leak adjustments – Receive a credit if you have a qualifying water leak
• Low-income payment assistance – Offers discounted rates and grants for qualifying households

Contact the Rancho Water billing department if you are experiencing financial hardship and need help with your water bill.

Paying your water bill on time is an important responsibility as a Rancho Water customer. Understanding your statement, monitoring your usage, and utilizing the convenient payment options will help ensure your water service continues uninterrupted. Reach out to Rancho Water if you ever have billing questions or need assistance.