Paying your water bill on time each month is essential to avoid service disruption in Abilene, TX. The city offers multiple quick payment options online to securely pay your water and sewer utility bills in just minutes. This article outlines the easiest methods for quick pay water bill using the city’s online payment portal.
Overview of Paying Water Bills in Abilene
Abilene provides water and sewer utility services to residents and charges monthly bills based on usage. Here’s what you need to know
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Bills are issued monthly and payment is due by the due date printed on the statement.
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Bills include charges for water, sewer, wastewater treatment, solid waste collection and other applicable fees.
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The city offers online, phone, mail, automatic, and in-person payment options. Online is fastest.
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Paying on time prevents late fees, penalties and potential service disconnection
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Keep your account number and customer number handy to reference when making payments.
Read on to learn the quickest ways to pay your Abilene water bill online.
Pay Online Via City Website
The City of Abilene website allows for quick online payments of your water and sewer bill. Just follow these steps:
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Go to www.abilenetx.gov and click on “Pay Online” at the top of the homepage.
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Select “Pay My Municipal Services Statement” for water bills.
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Choose “Pay Online” and then click the link to the city’s Municipal Online Payments portal.
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Enter your 8-digit account number and customer number on the portal.
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Review your balance and select “Pay Now” to proceed.
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Choose a payment method and submit your payment details.
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Payment will process instantly and you will receive a confirmation email.
Paying through the city website is incredibly fast and you can avoid mailing in checks or visiting city offices.
Pay Through Your Online Account
Setting up an online account on the Municipal Online Payments portal allows for easy quick pay water bill options:
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Go to abilenetx.municipalonlinepayments.com and register for an online account.
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Add your water account to the dashboard by entering your account number.
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When bills are issued, log in to view and select “Pay Now”.
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Choose a payment method like credit/debit card, e-check or e-wallet.
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Enter details and submit payment, which will reflect instantly.
Maintaining an online account eliminates the need to re-enter your information each month when paying bills.
Use the Mobile App
The city also offers a Municipal Online Payments mobile app for on-the-go quick bill pay:
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Download the app for your Android, iOS or Apple Watch device.
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Log in using your existing online account credentials.
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Select your water account and click Pay.
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Choose a payment option and submit your details.
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Your payment will process and you will receive instant email confirmation.
The app makes it easy to quickly pay in just seconds anytime, anywhere.
Set Up AutoPay
For ultimate quick bill pay, enroll in automated payments from your credit card or bank account:
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Log into your online account dashboard.
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Click on AutoPay under “My Profile”.
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Choose your payment method and enter the details.
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Pick the day each month for payments to be deducted automatically.
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Your bill will now be paid on its own every month with no action needed from you!
AutoPay ensures you never miss a payment or deal with late fees again.
Pay by Phone
You can also quickly pay your water bill over the phone in minutes:
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Call 325-676-6405 to reach the city’s water utilities department.
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Provide your account number, balance due and confirm your payment method.
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Enter your card or banking details for a quick one-time payment.
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Your payment will be posted to your account immediately after the call.
The phone payment option is fast and convenient when you are on the move.
Receive Payment Confirmations
No matter which quick pay method you use, be sure to look for payment confirmations:
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Online account – Payment history will be saved in your dashboard.
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Email – A confirmation will be sent to your registered email.
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Text/SMS – You can opt-in to text payment alerts.
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Receipt – Access your printed or digital receipt.
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Account updates – Check for payment credits on next month’s bill.
Avoid Late Fees with Quick Pay
Paying your water bill online using the City of Abilene’s fast payment options allows you to avoid late fees, service disruption, and other penalties for missed payments. Online payments, AutoPay, phone payments, and the mobile app all make quick pay simple each billing cycle. Take advantage of these speedy, secure payment methods to keep your water flowing in Abilene.
Pay By Bank Draft
Paying by bank draft is a convenient way to automatically pay your bill each month. No processing fees are required.
- Complete the Bank Draft Authorization form online
- Download the Bank Draft Authorization form (PDF)
- Mail completed form to PO Box 3479, Abilene, Texas 79604
- Bring completed form to the Customer Service Center at 4595 South 1st Street
- Drop completed form in our drop boxes at the Customer Service Center parking lot or City Hall parking lot (555 Walnut)
Using the Automated System Pay by IVR (an automated system) anytime over the phone. A 2.95% fee ($2.95 minimum) is added when paying with a credit or debit card, or a $0.95 fee is added when paying with an e-check. You may also call anytime to check balances, payment amounts, and due dates.
Talking to a Customer Service Representative During office hours you may call to speak to a customer service representative. They can assist you in setting up a bank draft, or they can accept credit or debit cards over the phone. A 3% fee is added to credit or debit cards taken over the phone.
Important Update on Utility Billing Upgrade!
Weve heard your concerns and are here to address them! Heres what you need to know:
- Amount Past Due: If you believe theres an error in the amount past due on your bill, head to our online customer portal for the most accurate info. You can also reach out to our customer service team at [email protected] with your account details for assistance.
- Late Fees: No need to worry about late fees! Were not charging late fees at this time. If youve been charged erroneously, get in touch with our Customer Service Center via email or phone, and well sort it out.
- Missing Bills: Havent received your water bill yet? Dont fret about late fees. Hang tight, were working hard to ensure all bills are sent out promptly.
- High Call Volumes: Were currently experiencing a surge in calls, leading to longer wait times. For the most accurate information, we encourage you to check our online portal. If you prefer, you can send us an email, and well work diligently to respond to your inquiry.
- Online Portal Assistance: Need help logging into our online customer portal? Check out our new video tutorial here: Utility Billing Software Update
Your patience and understanding are greatly appreciated as we strive to enhance your billing experience. Thank you for being a valued member of our community!
The Customer Service Center is responsible for the Municipal Utility Billing of the Water Utilities Department, and is located at 4595 South 1st Street.
Duties of this office including meter reading, billing, collections, and customer assistance for over 42,000 accounts. The office also oversees the water conservation education efforts of the department.
What to expect: Abilene’s new water meter installation
FAQ
Is Abilene under water restrictions?
How much is the water bill in Abilene, Texas?
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Type of Rate / Charge / Fee
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Rate / Charge / Fee Amount
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First 6,000 Gallons
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$4.15 per 1,000 gallons
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7,000 to 15,000 Gallons
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$7.10 per 1,000 gallons
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Over 15,000 Gallons
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$9.95 per 1,000 gallons
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Customer Service Charge
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Based on meter size (listed in “Monthly Fees” section)
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Where can I pay my water bill in El Paso?
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Method
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Pay With
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Location
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By Phone
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Checking/Savings Credit/debit card (Visa, MC, Discover)
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(915) 594-5500, option 1 after selecting language
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By Mail
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Check Money Order
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El Paso Water P.O. Box 511 El Paso, TX 79961-0511.
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Payment Locations
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Cash Check Money Order
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Expanded locations throughout town
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How does a water bill work in Texas?
How do I make a credit card payment in Abilene?
If you have any questions, please call the Abilene Municipal Court at (325) 676-6333. Burglar Alarms & Security Systems Select “Pay Your Bill Now Credit Card Payment” on the lower-left corner of the payment website. You will be stepped through the process to make your payment, or you can select “View Demo” for an explanation of how to pay.
How do I pay a water utility bill?
For more information, visit the Customer Service Center page, email the Water Utilities Billing Department or call (325) 676-6405. Parking Tickets, Driving Safety Courses, Warrants, Etc. Once on the payment website, search by driver’s license number, last name, vehicle information, or citation number.
What does Abilene’s Water Utilities Department do?
Abilene’s Water Utilities Department is responsible for water and wastewater operations, providing a high quality water supply, treating and distributing potable water, collecting all wastewaters discharged to sanitary sewer systems, and transporting and treating all wastewater prior to discharging it into the environment.
How do I Check my water line status in Abilene?
Citizens can now check on the status of their water lines at abilenetx.gov/leadcopperprogram as a part of the City’s effort to eliminate lead service lines throughout the city. Read on Read on The Water Utilities Department is responsible for water operations and wastewater operations in the City of Abilene.
How do I Activate my utility billing account?
Simply login and click the “Consumption History” tab and then click on “Manage Alerts”. Enter the information on screen. An activation email will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top. There you will be able to see your account (s) listed.
How do I pay a crime ticket in Abilene?
Please pay carefully. Please note that paying tickets by phone will include a 6.5% processing fee, with a minimum fee of $3.95. If you have any questions, please call the Abilene Municipal Court at (325) 676-6333. Burglar Alarms & Security Systems Select “Pay Your Bill Now Credit Card Payment” on the lower-left corner of the payment website.