Paying your water bill on time each month is an important responsibility as a homeowner. The Pueblo West Metropolitan District makes it easy to pay your water and sewer bill online, over the phone, or in person. In this article, I’ll explain the different payment options Pueblo West Metro offers and how to take advantage of online bill pay for quick, convenient payments.
Overview of Pueblo West Metro Bill Pay
Pueblo West Metro provides water and sewer utility services to residents of Pueblo West, Colorado They offer several ways for customers to pay their water bills, including
- Online bill pay
- Phone payments
- In-person payments
- Auto-debit payments
- Mail-in payments
Online bill pay allows you to securely pay your water bill from your computer or mobile device. You can pay one-time or set up recurring payments. Phone in-person, mail and auto-debit options are also available.
Online payments are fast, easy, and incur a small $2.35 processing fee. Payments post next business day so your account stays up to date. Read on for how to utilize Pueblo West Metro’s convenient online bill pay system.
Creating an Online Account
To get started with online bill pay, the first step is creating an online account on the Pueblo West Metro website. Visit their website and look for the “Pay Your Bill Online” link.
You’ll need to provide your 10-digit account number and an email address. Be sure to have your latest water bill handy so you can enter your full account number accurately.
After entering your details, you’ll create a password and username. Make a note of these login credentials so you can access your account going forward.
Linking a Payment Method
Before you can pay online, you’ll need to link a payment method to your new Pueblo West Metro account. Options include debit card, credit card, or e-check.
To add a card, select “Manage Payment Methods” from your account dashboard. Enter your card details – the name, number, expiration date, and CVV security code.
You can store multiple cards in your account and select which to use at checkout. Linking your bank account as an e-check is also an option. Just have your routing and account number ready.
Making One-Time Payments
Once your account is set up, paying your Pueblo West Metro water bill online is a breeze. To make a one-time payment, log into your account and select “Pay My Bill.”
You’ll be prompted to enter your 10-digit account number and the amount due. Confirm that the details look correct. Choose which stored payment method you want to use. Debit cards incur a small fee while e-check is free.
Review everything carefully before submitting the payment. Once processed, you’ll get a confirmation number and receipt via email. The funds will be withdrawn from your selected payment method right away.
Setting Up Auto-Pay
For hassle-free bill payment, consider enrolling in auto-pay through your Pueblo West Metro online account. This automatically pays your water bill from your preferred payment method each month.
To start auto-pay, check the “recurring payment” box when making a payment. You can select which day of the month and which stored payment method to use for the withdrawals.
Once setup, you don’t have to do anything further – the system will automatically pay each bill on time! You can cancel or edit auto-pay anytime if needed.
Paying by Phone
In addition to online payments, you can pay your Pueblo West Metro water bill over the phone by calling toll-free 1-888-351-4679.
You’ll go through an automated system and follow the prompts to enter your account number, confirm the balance, and submit your payment by debit/credit card or electronic check.
The $2.35 processing fee applies to phone payments. Your payment will post to your account within 24-48 hours.
Paying In Person
To pay your water bill in person with cash, check, or money order, visit the Pueblo West Metro office located at:
20 W Palmer Lake Dr.
Pueblo West, CO 81007
Office hours are Monday-Friday 8 AM – 5 PM, excluding holidays. Be sure to bring your printed bill or know your 10-digit account number when paying in person. Get a receipt as confirmation of your payment.
Checking Payment History
Wondering when your last payment posted or how much you paid last month? You can conveniently access your full payment history through your Pueblo West Metro online account.
Under “View Bill History”, you can see your transaction details including payment date, amount paid, account balance, and more. Easily monitor when your most recent payments were processed and track your overall bill payment activities.
Avoiding Late Fees
Paying late can result in penalties like services shutoff or late fees. Thankfully, paying online makes on-time payment fast and easy.
With Pueblo West Metro’s bill pay options – like auto-pay, calendar reminders, phone payments – you can avoid late water bill payments. Pay by the 20th of each month to stay current.
Online payments post instantly to your account, so you know your bill is paid and on time. No more late fees once you get the online bill pay process down!
Going Paperless
Tired of mailbox clutter from paper bills and statements? Pueblo West Metro lets you go paperless and receive bills electronically.
Log into your account, find the paperless billing option, and enroll. Moving forward, you’ll get an email each month when your new eStatement is ready to view and pay online.
Access your statements 24/7 without hassling with mailed paper copies. It’s convenient, green, and keeps your home organized.
Mobile Payments
In addition to paying online or over the phone, Pueblo West Metro offers a mobile app so you can pay on the go. Download their app for your Apple or Android device.
The app allows you to:
- Check your water usage
- View billing statements
- Make one-time payments
- Set up auto-pay
- Receive payment receipts
Wherever you are, easily pay in seconds using your mobile device.
Contacting Customer Support
If you need help with your Pueblo West Metro online bill pay account, customer support is available by phone and email:
Phone: 719-547-5000
Email: [email protected]
Their team can assist with account registration, paying online, updating your preferences, understanding your bill, and any other billing or payment questions.
Benefits of Paying Online
Paying bills online saves you time and gives you peace of mind that your payment is received on time. Pueblo West Metro’s online bill pay options include:
- Convenience of paying anywhere, 24/7
- Auto-pay takes care of payments automatically
- Payment receipts and confirmation numbers
- Avoid late fees with quick online payments
- Payment history visibility
- Paperless billing reduces clutter
Manage your water bill payments with just a few clicks. Sign up for Pueblo West Metro online bill pay today and make your monthly water bill hassle-free.
Pueblo West residents concerned after water bills sent to wrong customers
What is a service line in Pueblo?
A service line is the pipe connecting each residence to the water main located in the street or alley. It is believed that lead service lines in Pueblo’s service area comprise a very small percentage of the 40,000-plus customer connections in the system.
How do I pay my Pueblo West Water Bill?
For your convenience, a drive-up dropbox is available at our offices at 20 W. Palmer Lake Dr. (map). Call toll free 888-351-4679 to make payments over the phone. Use Pueblo West Water’s online payment portal to pay your water bill. Customers may set up automatic billing to pay your water on time every month.
How do I contact Pueblo West Metro?
For questions about your payment, billing and account information, or to start or stop service contact us at 719-547-5000 during regular business hours, Monday – Friday, 8:00 a.m. to 5 p.m. excluding holidays. You can also email us at [email protected]. Use our online payment system to pay your bill.
Does pueblo water offer a pay-by-phone option?
For more information on these programs, or any other offerings from Pueblo Water including a pay-by-phone option, please call our Customer Service Department at 719-584-0250. The Board of Water Works of Pueblo is committed to providing the highest quality water at the lowest possible cost.
How do I contact pueblo water?
To start or stop service, please call our Customer Service Department at 719-584-0250 between the regular business hours of 8 a.m. – 4 p.m., Monday through Friday (excluding holidays). Pueblo Water’s convenient customer payment options include: Pueblo Water understands that some of its valuable customers are facing financial hardships.
How do I create a Pueblo West Metro account?
If you already have an account, you just need to login to the Pueblo West Metro site. Pueblo West Metro accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Pueblo West Metro website.