Paying Your PSE Bill Over the Phone

When it’s time to pay your monthly Puget Sound Energy (PSE) bill you have several options for submitting payment. While online and mail-in payments provide convenience some customers may prefer to pay over the phone. Read on to learn more about paying your PSE utility bill by phone.

PSE Bill Pay Phone Number

To pay your PSE bill by phone, call 1-888-225-5773. This toll-free customer service line is available 24/7 for your convenience.

When prompted by the automated system, select the option to make a payment. Have your 10-digit PSE account number ready to access your account and submit payment.

The 1-888-225-5773 phone number is specifically for PSE customer service and billing. You can call this number for any account needs, including:

• Making a payment
• Getting account balance
• Asking billing questions
• Reporting an outage
• Starting/stopping service
• Updating account information

Keeping the PSE customer service number handy makes it easy to reach them when needed for urgent billing issues like avoiding disconnection.

What Payment Methods Can I Use?

When paying your PSE bill over the phone, you have two options for payment method:

• Credit/debit card – Have your card number, expiration date, and CVV code ready to enter. PSE accepts Visa, MasterCard, American Express, and Discover cards.

• Electronic check – Provide your bank routing number and checking account number. Authorization will withdraw funds directly from your bank account.

PSE does not accept cash payments over the phone. If you need to pay by cash, visit an authorized pay station location in person.

Electronic check is often the most cost-effective option since credit/debit card payments may incur extra fees. PSE does not charge extra fees for residential customers to pay by card. However, your bank may tack on a transaction fee. Paying directly from your bank account avoids any extra fees.

What Info Do I Need?

Have the following information ready when you call PSE to pay your bill:

• PSE account number – This 10-digit number is printed on your monthly statement.

• Name on the account – The full name listed on the account.

• Service address – The address where your PSE service is active.

• Payment method – How you will pay – credit/debit card or bank account info.

• Payment amount – The full or partial amount you wish to pay.

Having this key information handy will allow the automated system to quickly pull up your account and process payment.

Payment Posting Timeframe

After making a payment over the phone, when will it post to your PSE account? Payment posting time depends on the method:

• Credit/debit card – Posted to your account immediately after the call.

• Electronic check – Takes 2-3 business days to withdraw from your bank and post.

Payment history in your online PSE account will reflect the date the payment was applied. If you need confirmation that your phone payment went through, check your payment history or call PSE to confirm.

Tips for Paying Your PSE Bill By Phone

Follow these tips for a smooth payment experience when paying your PSE utility bill by phone:

• Call during off-peak hours to avoid long hold times. Early morning or late evening are best.

• Have your account number, address, name, and payment info handy before calling.

• Double check payment amount before submitting.

• Write down the confirmation number at the end for your records.

• Contact PSE if your payment hasn’t posted within the expected timeframe.

• Set payment reminders on your calendar for upcoming due dates.

• Enroll in autopay or paperless billing to simplify payments going forward.

Paying By Mail

While the phone payment option provides convenience, some customers may still prefer to pay by mail.

To pay your PSE bill via mail:

• Write your check or money order payable to Puget Sound Energy.

• Include the payment stub from your monthly bill.

• Mail to: Puget Sound Energy BOT-01H P.O. Box 91269 Bellevue, WA 98009-9269

• Allow 5-7 business days for standard mail to reach PSE and be processed.

Paying by mail takes more time but can be a good option if you prefer to send physical checks. As with any mail-based payment, allow plenty of transit time before your due date to avoid late fees.

Key Takeaways on PSE Bill Pay By Phone

• Call 1-888-225-5773 to reach PSE customer service for bill payment.

• Have your account number, address, and payment info ready.

• Pay via credit/debit card or electronic check. No cash accepted.

• Payment posts immediately for cards or within 2-3 days for bank withdrawals.

• Tips: Call off-peak, confirm amount, note confirmation number.

• You can still mail in checks/money orders if you prefer.

Paying bills over the phone is quick and convenient with PSE. Have your information ready and call today to pay your bill and avoid late payments.