How to Pay Your Water Bill Online to Prattville Water Works

Living in Prattville, Alabama? Then you likely get your water from Prattville Water Works Paying your PWW water bill quickly and easily online is important Avoid late fees and service interruptions by understanding how to pay online, by phone, or in person.

As a Prattville resident, I’ve been paying my water bill to PWW for years Recently, I finally set up automatic payments to save myself the monthly hassle But before that, I tried every payment option – online, phone, mail, and in person.

In this comprehensive guide, I’ll walk through the various ways to pay your Prattville Water Works bill, including:

• Setting up online bill pay on the PWW website
• Paying over the phone
• Mailing in physical checks
• Dropping off payments at the PWW office
• Setting up auto-draft payments
• Understanding your PWW water bill
• Avoiding late fees and disconnections
• Getting help with billing questions

After reading this, paying your PWW water bill will be quick and painless every month. No more forgetting when it’s due or getting charged unnecessary late fees!

How to Pay Your PWW Bill Online

The easiest way to pay your water bill to Prattville Water Works? Doing it online through their website. Here are step-by-step instructions for online bill pay:

1. Go to www.pwwb.com

2. Click on the “Pay My Bill” link at the top of the homepage.

3. On the next page, click the green “Pay My Bill Online” button.

4. You will be redirected to a secure payment portal. Enter your PWW account number and the last name on your account.

5. The system will pull up your account balance. Select your payment amount and then “Add to Basket.”

6. When ready, click “Checkout” to enter your payment details. You can pay by credit card, debit card, or e-check.

7. Fill out your billing address, email, and payment information. Carefully review everything before submitting.

8. Once submitted, you will see a payment confirmation page. You will also receive a receipt via email.

And that’s it – your water bill is paid online in minutes! I like paying this way because I can do it anytime from my laptop or smartphone. The payment portal is user-friendly and secure. Plus, I get instant payment confirmation.

Paying Your PWW Bill By Phone

Prattville Water Works also accepts water bill payments over the phone for added convenience:

• Call 1-844-772-6852 to reach the PWW automated payment system.

• You will be prompted to enter your 10-digit account number and the amount you owe using your keypad.

• Next, select your payment method – credit card, debit card, or e-check.

• Provide your payment details and billing address when requested.

• Stay on the line until you get a payment confirmation number.

Paying by phone is handy when you don’t have computer access or need to make a last minute payment before the due date. Just be aware that PWW does charge a small phone payment processing fee.

Mailing a Check to Pay Your PWW Bill

If you prefer paying your water bill by physical check, you can mail it to Prattville Water Works at:

Prattville Water Works
PO Box 830
Prattville, AL 36067

Make your check payable to “Prattville Water Works” and include your 10-digit account number on the memo line.

Mail your payment at least 5 business days before the due date to ensure it arrives on time. Be sure to include your payment stub or write your account number on the check envelope.

Paying Your Water Bill in Person

You can also pay your PWW water bill in person at their office located at:

114 E Main St
Prattville, AL 36066

Their office is open Monday thru Friday from 8:00am to 5:00pm. All in-person payments are due by 5:00pm on your bill’s due date to avoid late fees.

PWW accepts cash, checks, money orders, and credit/debit cards for in-person bill payment. Be sure to get a receipt as proof of payment.

Setting Up Auto-Pay With PWW

The most convenient option is enrolling in PWW’s auto-pay program so your water bill is paid automatically each month. Here’s how to set up recurring payments:

1. Register for an online account on the PWW website.

2. Under “My Profile,” click on Auto-Pay Enrollment.

3. Select whether you want payments automatically charged to your credit card, debit card, or bank account.

4. Enter your payment information and confirm your enrollment.

5. Your bill will now be paid on its due date each month directly through your chosen payment method.

With auto-pay, I don’t have to think about my water bill ever again. The amount due is automatically deducted each month, saving me time and headache. Just make sure you still review your bill for any errors before the payment date.

Understanding Your Water Bill Charges

When you get your PWW bill each month, it may include these common charges:

• Water Usage – This varies monthly based on the amount of water used, as measured by your meter. Billed in 100 cubic feet (CCF) increments.

• Service Fee – A fixed monthly fee that covers costs like meter reading, billing, etc.

• Sewer Rates – PWW bills and collects sewer charges on behalf of the City of Prattville.

• Garbage Fee – Garbage collection fees are also included on your PWW bill.

• Taxes & Fees – Additional taxes, franchise fees, and regulatory costs can also appear.

• Past Due Balance – Any outstanding balance from your prior water bill will be added on.

Always review charges before paying. Reach out to PWW customer service with any bill questions.

Avoid Late Fees and Service Disruption

Pay your Prattville Water Works water bill by the due date each month to avoid:

• Late Fees – PWW tacks on a late charge if your bill is paid after the due date. This is usually $5.

• Shut Off Notice – If your bill is 30+ days past due, you will get a shut off notice threatening to discontinue service.

• Water Shut Off – PWW can physically turn off your water for non-payment after proper notice. There is also a $50 reconnection fee if shut off.

• Collections – Delinquent accounts get referred to a collection agency, impacting your credit score.

Set up reminders for your bill due date, enroll in auto-pay, and monitor your usage to avoid late fees or shut offs. Communicate with PWW immediately if you anticipate difficulty paying on time. Protect your good standing and credit by keeping your water account current.

Getting Billing Help and Disputing Charges

If you have questions about your PWW water bill or believe your charges are incorrect, contact customer service right away at:

• Phone: 334-365-6783

• Email: Use the online contact form

• In person: Visit the PWW office at 114 E Main St in Prattville

Some common bill issues that PWW can help resolve:

• Unusually high water usage

• Meter read errors

• Leaks on your side of the meter

• Disputing meter accuracy

• Payment posting issues

• Requesting alternative payment arrangements

• Applying for low income payment assistance

Don’t ignore a questionable bill – call PWW customer support asap. Be prepared to provide your account number, disputed charges, and any proof to back up your claim.

Paying Your Prattville Water Bill is Fast and Easy