Having running water in your home or business is something most people take for granted But providing clean, reliable water service takes hard work and infrastructure investment behind the scenes The Prairie Grove Water Department works diligently to deliver quality water to residents and collect payment for services through residents’ water bills. This article provides an overview of Prairie Grove water service and the ways customers can pay their water bills.
About the Prairie Grove Water Department
The Prairie Grove Water Department is a municipal utility owned and operated by the City of Prairie Grove Arkansas. The water system serves approximately 5000 residents across the city.
The water department is responsible for
- Treating and pumping groundwater from local wells
- Maintaining the water distribution system of pipes, valves, pumps and storage tanks
- Installing and reading water meters at homes and businesses
- Billing and collecting payment for water service
- Providing 24/7 emergency response
Revenues from water bills fund the operation, maintenance and future improvements to Prairie Grove’s water system. Paying your water bill helps ensure continuous, high-quality and reliable water service.
Your Water Bill
Water bills in Prairie Grove are issued monthly and are typically due 20 days after the statement date. Bills include a fixed monthly base charge plus a volumetric usage charge based on your metered consumption.
Your bill will show current charges alongside your previous meter readings and usage history. This allows you to monitor your consumption month-to-month. Watch for unusually high usage, which could indicate leaks or other issues.
If you don’t receive a bill, you are still responsible for payment. Current water rates in Prairie Grove can be found on the city’s website or by contacting the water department.
Ways to Pay Your Water Bill
The Prairie Grove Water Department offers several payment options so customers can choose the most convenient method for them:
Online
The easiest way for most customers to pay is through the online bill pay portal:
- Go to www.prairiegrovearkansas.org and click on online bill pay.
- Select the water account you want to pay.
- Enter payment information and submit.
Online payments can be made using all major credit/debit cards or bank account. There is a small transaction fee.
By Phone
Call the water department at (479) 846-2961 during business hours to pay by phone using a debit/credit card.
By Mail
Mail a check or money order payable to Prairie Grove Water Department along with your payment stub to:
Prairie Grove Water Department P.O. Box 255Prairie Grove, AR 72753Allow 7-10 days for delivery to avoid late fees.
In Person
You can pay your water bill in person at Prairie Grove City Hall located at:
975 E Douglas St.Prairie Grove, AR 72753In-person payments can be made weekdays 8am-4pm using cash, check, or credit/debit card.
Drop Box
A drop box is located outside City Hall to leave check or money order payments after hours. Payments left in the drop box by 8:00 am will be processed that business day.
Automatic Bank Draft
Forget late payments by enrolling in automatic bank draft. Your bill amount will be deducted from your account each month on the due date. Sign up online or fill out a form at City Hall.
Budget Billing
Customers who prefer a predictable bill amount can enroll in budget billing, which averages usage over the past 12 months to calculate a flat monthly payment amount. Contact the water department for details.
Avoid Late Fees and Shutoffs
Pay your water bill by the due date to avoid a 10% penalty. If an account falls more than 60 days past due, water service may be disconnected. Reconnection will incur a $50 turn-on fee.
If you expect difficulty paying on time, contact the water department right away to discuss payment plan options and avoid expensive late fees or service interruptions.
Moving or Closing an Account
Contact the water department at least 3 days prior to moving out so a final meter reading can be taken and the account settled up. Provide a forwarding address to receive any security deposit refunds after your final bill is paid.
When selling a property, the closing company will coordinate transferring the water account to the buyer effective on the sale date. Sellers remain responsible for charges until the account is officially transferred.
Prairie Grove Water Bill Payment FAQs:
What are the current water rates? Rates are set by City Council resolution. Check the city website or call the water department for current base and volumetric rates.
What if I think my bill is incorrect? Contact the water department immediately if your bill seems inaccurate. Staff can check for leaks, meter issues, or billing errors and make any corrections.
What if I’m struggling to pay my bill? Payment plans or assistance programs may be available if you contact the water department before your bill becomes past due.
Can I pay at City Hall without my bill? Yes, you can pay in person with just your account number, name, and address. Your bill is not required.
What is your phone number? Our office phone number is (479) 846-2961. Call us weekdays 8am-4pm or email [email protected].
Can I go paperless? Yes, you can opt into paperless billing and receive statements electronically by email instead of mail.
Paying Your Prairie Grove Water Bill
Having continuous water service in your home or business comes with the responsibility of paying your monthly water bill. The Prairie Grove Water Department aims to make bill payment as quick and convenient as possible through online, phone, automatic draft, mail, or in-person options. Contact the billing office if you have any account questions or experience an issue paying on time. Maintaining your account in good standing ensures high-quality water keeps flowing to your tap when you need it.
