How to Pay Your Potomac Edison Bill by Phone

Potomac Edison provides electric service to thousands of customers across parts of Maryland, Virginia, and West Virginia. Paying your electric bill on time each month is essential to maintaining uninterrupted service. Potomac Edison offers several options for customers to pay their bills, including by phone. This article explains how to pay your Potomac Edison electric bill by phone using the utility’s automated payment system or by speaking with a customer service representative.

Benefits of Paying by Phone

Paying your Potomac Edison bill by phone provides these key benefits:

• Convenience – Make payments anytime 24/7 without visiting an office or waiting for the mail

• Speed – Phone payments post instantly to your account, avoiding late fees.

• Payment options – Pay by debit/credit card, checking account, or automated bank draft.

• Account management – Check your balance or set up recurring payments.

• Customer support – Speak to an agent during business hours if you need help.

Paying by phone allows you to take care of your electric bill quickly and easily without leaving home. The automated system is always available while customer service agents can answer questions during office hours.

Automated Phone Payment System

Potomac Edison’s automated phone payment system allows you to pay your bill or check your account balance using simple voice prompts. Call 1-800-686-0011 and select “Make Payment” from the menu. The automated system is available 24 hours a day, 7 days a week.

To use the automated phone payment system, you will need:

• Your 10-digit Potomac Edison account number
• The amount you owe on your bill
• A debit/credit card or checking/savings account to withdraw funds

The voice prompts will guide you through the following steps:

1. Enter your 10-digit account number.

2. Choose a payment amount (the system can tell you your balance).

3. Select payment method – debit/credit card or bank account.

4. Enter card number or bank account details.

5. Receive payment confirmation number.

The automated phone payment process takes just a few minutes. Your payment will post to your account immediately so you can avoid late fees.

Paying by Phone with a Customer Service Agent

For personalized service, you can pay your Potomac Edison bill over the phone by calling 1-800-686-0011 and selecting the “Speak with a Representative” option during normal business hours. The customer service agent can:

• Review your account balance
• Take a one-time payment from your credit/debit card or bank account
• Set up recurring automatic payments from your payment method
• Go over payment plan options if you have a past due balance
• Explain recent electricity usage and charges
• Update your account information

Speaking with a knowledgeable representative allows you to get answers to any bill-related questions when paying by phone. However, phone payments still post instantly whether you use the automated system or talk to an agent.

Payment Plan Options

If you are struggling to pay your Potomac Edison bill on time, consider enrolling in a payment plan, which allows you to pay past due balances and ongoing bills in more manageable installments.

• Deferred Payment Arrangement – Pay past due balances over 3-6 months while keeping electricity on.

• Average Monthly Billing – Pay a fixed amount each month to level out seasonal highs and lows.

• Hardship Grace Period – Qualified low-income customers can receive a 30-day grace period to pay overdue bills.

• Budget Billing – Make the same payment each month based on usage history.

• Third-Party Notification – Have a friend or agency notified if your electricity is at risk of shutoff.

Contact Potomac Edison to discuss payment plan eligibility and enroll by phone. Special assistance programs are also available for low-income customers struggling with bills.

What Information is Needed to Pay by Phone?

Have these items ready when paying your Potomac Edison bill by phone:

• Account number
• Name and address on the account
• Service address
• Amount owed
• Payment method (card/account details)

The automated system will prompt you to enter your account number and payment amount. If speaking with a customer service agent, they can look up your balance if you do not have it.

Avoid Late Fees

Paying your Potomac Edison bill after the due date results in a 10% late payment fee. To avoid late fees:

• Pay over the phone before the due date, which credits your account instantly
• Enroll in autopay to schedule payments automatically each month
• Sign up for reminders by phone, email or text message so your bill isn’t forgotten

Monitoring your account usage and balance regularly makes it easier to pay on time. Contact Potomac Edison immediately if you anticipate difficulty paying by the due date.

Summary of Paying by Phone

Paying your Potomac Edison bill by phone is a quick, convenient way to maintain electric service. The utility’s automated system and customer service agents allow you to check balances, make one-time payments, set up recurring payments, and discuss payment plans or assistance programs. With phone payments posting instantly 24/7, you can avoid late fees and service interruptions. Keep your 10-digit account number handy and enroll in autopay or reminders for easier bill management going forward.

Other Ways to Pay Your Bill

In addition to paying by phone, Potomac Edison provides these other payment options:

• Online – Pay through Account Manager or the mobile app

• Mail – Send check or money order to the payment address on your bill

• In person – Pay at an authorized CheckFreePay location

• Automatic bank draft – Sign up to have your bill paid directly from your bank account each month

• Automatic credit/debit card payments – Set up recurring charges to your credit or debit card

• Budget billing – Pay a fixed amount each month based on your annual usage

Check your monthly bill statement for details on all the ways you can pay. Potomac Edison aims to provide payment flexibility to fit every customer’s needs and preferences.