As a resident of the charming coastal city of Portsmouth, Virginia, you know the importance of keeping your public utilities running smoothly. Water, sewer, trash pickup – these are essential services we rely on daily. But paying those public utilities bills? Not so fun. Driving downtown, finding parking, waiting in line – who has time for all that?
Luckily the city offers an easy online option for paying your Portsmouth public utilities bill. Read on to learn all about the convenient new system for taking care of this tedious (but necessary) task without ever leaving home.
Say Goodbye to Paper Bills and Checks
Gone are the days of waiting for the water bill to show up in your mailbox, writing a check, finding a stamp and envelope, and trudging to the post office.
The city’s user-friendly online payment system lets you instantly view your current bill and pay it immediately by credit card, debit card or eCheck. No paper bills, no paper checks, no wasted time. Just log in anytime day or night to take care of business in minutes.
Multiple Ways to Register for an Online Account
Before you can pay online, you need to register for an account linked to your Portsmouth public utilities. It only takes a few minutes to sign up and you can do it through the city’s website, phone app or even by scanning a QR code on your latest paper bill.
Here are the three easy ways to register:
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Website – Go to www.portsmouthva.gov and click “Pay Public Utilities Bill” to set up your account.
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Mobile app – Download the PortsmouthVA app and register right from your smartphone.
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QR code – Use your phone’s camera to scan the QR code on your latest utility bill.
Once registered, you can log in anytime to view and pay your bill with just a few taps or clicks. So convenient!
Flexible Payment Options to Fit Your Needs
Maybe you prefer to set up automatic monthly payments directly from your bank account. Or perhaps you’d rather manually pay each bill as soon as it generates. This system offers options to suit your payment style:
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Auto-pay – Set up scheduled automatic payments from a card or bank account.
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One-time payments – Manually pay each bill at your convenience by card or eCheck.
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Scheduled payments – Pick future dates for payments to process automatically.
You’re in control to pay one-time, on a schedule, or autopiloted. And switching between payment methods is a breeze within your online account.
Never Miss a Payment or Deadline Again
Tired of late fees from forgetting a bill? The online payment system helps you stay on track with:
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Email reminders – Get notices when your bill is ready and the due date nears.
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Mobile app – Check your balance and due date anytime from your phone.
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Payment history – Reference past bills and payments within your account.
With multiple ways to check your bill status and get reminders, missing a payment becomes a thing of the past. No more penalties for spaced-out users like me!
Securely Store Payment Info for Faster Checkout
The thought of entering credit card info online can be scary. But rest assured your payment information is extremely secure when stored in your online account.
Your data is encrypted and stored on secure servers protected by advanced firewalls. Entering your details just once saves time for future simplified checkouts.
Get Payment Receipts Sent Straight to Your Inbox
Wondering if your payment went through successfully? The online system emails you receipts anytime you pay your utilities bill for your records.
Payment receipts include:
- Date/time of transaction
- Account number
- Payment amount
- Confirmation number
Just save these emails or print the attachments for easy access when needed.
Receive Alerts for Service Interruptions and Emergencies
In addition to bill-related notifications, the city can send you alerts about service outages, boil advisories, and other urgent utility issues. Receive these critical alerts by:
- Text message
- Push notification through the mobile app
Stay informed about utility emergencies even when you’re away from home so you can take quick action.
Access Detailed Usage History to Track Trends
Want to monitor your household’s water usage over time or spot spikes indicating a leak? The online account lets you dive into usage history details including:
- Daily consumption totals
- Billing cycle comparisons
- Charts highlighting trends
Analyzing your usage patterns helps identify ways to conserve resources and save money on your bill.
Get Questions Answered Quickly Through Live Online Chat
Stuck on something while trying to pay your bill? Instead of being put on endless hold when you call, use the handy live chat feature right within your online account.
Chat in real-time with a customer service rep who can walk you through any issues or confusion. The friendly utilities team is happy to help you with:
- Payment troubleshooting
- Account access questions
- Billing adjustments
- Service concerns
With live chat, real-time support is always at your fingertips.
Conveniently Manage All City Services in One Place
The online payment system doesn’t only cover your public utilities. You can also use it to pay:
- Property taxes
- Parking and traffic tickets
- Monthly parking fees
- Pet licenses
- Recreation program fees
Your one-stop online account manages payments across all city services. Less hassle, less clutter.
Adopting New Technology for a Better User Experience
By utilizing modern digital solutions to improve customer service, Portsmouth demonstrates its commitment to serving residents efficiently.
The secure online utilities payment system saves you time and energy while putting you in control. After an initial learning curve, most users find the website and mobile app incredibly intuitive.
Join your neighbors in embracing this handy technology to take the pain out of paying bills. The few minutes it takes to set up your online account will reward you with simpler payments for years to come.
Pay Over the Phone
- Call 757-393-5008 to use the automated phone system
- Please have your account number ready.
- Have your credit card or personal check information and utility account number ready
- There is a $3.55 service charge* to use your card or $2.00 to use a check.
- Once payment is made, make note of the confirmation code.
- If service needs to be restored, call the business office at 757-393-8524.
*As of November 1, 2017, a service fee will be charged when you utilize your credit/debit card or electronic check to pay for your utility bill. This fee is charged and collected by a third party provider. The City of Portsmouth does not receive any portion of the fee that is charged.
Portsmouth condo association owes more than $726K in utility payments
FAQ
How to pay water bill Manchester?
Where can I pay my Portsmouth water bill?
How do I pay my Portsmouth public utilities bill?
Portsmouth Public Utilities bill! PAY YOUR PUBLIC UTILITIES BILL ONLINE. Pay your bill with your credit card (Discover, Visa, and Master Card accepted) or personal check. 1. Click this link 2. Follow the instructions You may call 757-393-5008 to use the automated phone system. Use our electronic debiting service!
What is a Portsmouth Water Bill?
will be issued by the Department of Public Utilities. This bill is for the services available through the City of Portsmouth (water, sewer maintenance and refuse disposal). These charges are combined into one bill to simplify your payment and to save the cost of mailing separate bills, a cost that would ultimately be paid by you as a customer.
What does the Department of Portsmouth Public Utilities do?
The mission of the Department of Portsmouth Public Utilities is to provide outstanding customer service and support to the citizens of Portsmouth. Excellent customer service is more than being courteous to our customers.
Does Portsmouth charge a service fee?
*As of November 1, 2017, a service fee will be applied when you utilize your credit/debit card or electronic check to pay for your utility bill. This fee is charged and collected by a third party provider. The City of Portsmouth does not receive any portion of the fee that is charged. There are many ways to pay your water bill.
How do I contact Portsmouth Public Utilities?
the Portsmouth Public Utilities Operations Division. They can be reached at (757) 393 – 8561. 13. A public utility crew dug up the street to replace some pipes across the street. They put some black stuff in the hole but it doesn’t look like the rest of the road and is uneven?
What does the Portsmouth Water Department do?
Printable Forms and Documents New rate change as of July 1, 2019 The Department is responsible for treating drinking water and maintaining the lines that deliver this water to Portsmouth and certain areas of Suffolk and Chesapeake.