Making Utility Bill Payments Simple in Port Angeles

Paying your utility bill should be a quick and easy process The City of Port Angeles offers multiple options for community members to pay their utility bills conveniently In this article, we’ll explore the different payment methods available and provide tips for hassle-free utility bill payment in Port Angeles.

In-Person Payments

The most traditional way to pay your utility bill is in-person at Port Angeles City Hall. The customer service desk is open Monday through Friday from 8am to 5pm excluding holidays. Simply visit the desk during business hours and they can accept your payment by cash, check, money order, or credit/debit card.

City Hall is centrally located downtown at 321 East 5th Street. This makes it easy to swing by and make a payment on your lunch break or your way home from work. If you prefer to pay in-person, this is the quickest and most straightforward option.

24/7 Drop Box

For those who can’t make it downtown during regular business hours Port Angeles offers a convenient 24/7 drop box outside City Hall. You can drop off your utility payment any time of day by simply placing your payment (check or money order only) in the secure drop box. This is perfect for early birds and night owls who need to pay bills outside of the 9-5.

The drop box is located just outside the main entrance of City Hall at 321 East 5th Street Be sure to allow plenty of time for mailed payments to be received and processed if your bill is due soon

Pay Online

In today’s digital age, many people prefer the ease of paying bills online. The City of Port Angeles offers a simple online payment system through Paymentus. You can make quick online payments using your checking account, credit card, or debit card.

To pay online, you’ll need your utility account number and service address. The online system accepts Visa, Mastercard, Discover, debit cards, and e-checks. Payments post to your account immediately so you can have peace of mind knowing your bill is paid.

The best part about online payments is the ability to pay anytime from anywhere. As long as you have an internet connection, you can log in and pay your bill 24/7. You can even set up recurring payments so your bill gets paid automatically each month.

Pay Over the Phone

If you prefer to speak to a real person to complete your transaction, Port Angeles offers a toll-free automated phone payment system. To pay by phone, call 844-446-6249 and follow the prompts to make a payment.

You’ll need to enter your utility account number, service address, payment amount, and credit/debit/checking details. The automated system is available 24 hours a day, 7 days a week for your convenience. Payments post to your account immediately after the call.

Budget Billing

For Port Angeles residents looking for consistency in their utility bills, the city offers a Budget Billing program. This program averages out your payments over a 12 month period so you pay the same amount each month versus dealing with seasonal fluctuations.

At the end of the 12 month cycle, your account is reconciled and you either get a small credit or need to make one additional payment to “catch up”. This makes utility costs more predictable and easier to budget for each month. Enrollment in the program is optional and easy to sign up for.

Auto-Pay

The ultimate in bill-paying convenience is signing up for auto-pay through the city’s online payment portal. When enrolled in auto-pay, your utility bill is paid automatically each month on the due date using your default payment method on file.

Auto-pay is free to enroll in and prevents any worry about late/missed payments. Your bill will be paid on time, every time on autopilot. You can cancel or change your auto-pay option at any time through the online portal. Auto-pay gives you maximum convenience with minimal effort.

Third Party Vendors

Port Angeles has partnered with Paymentus to power the online and phone payment systems. Paymentus is a secure, reputable vendor that specializes in electronic utility payments. They provide the back-end technology to safely store your financial data and process online/phone transactions.

You can feel confident entering your payment information through Paymentus. They are fully PCI compliant and use industry standard encryption to protect your data. Billions of dollars pass through Paymentus to utility providers each year.

Avoid Late Fees

Hopefully this overview gives you several convenient options to pay your Port Angeles utility bill on time and avoid any late fees. The utility department offers online, phone, auto-pay, drop box, and in-person solutions to fit every schedule and preference.

Be sure to pay your bill by the due date each month and take advantage of the Budget Billing program if you want more predictability. Reach out to the finance department if you ever have questions or need help with your utility account. They are happy to assist residents in keeping payments on track.