How to Pay Your Electric Bill in Ponca City, Oklahoma

Paying your monthly electric bill is a necessity for every homeowner and renter in Ponca City. While it may seem like a routine task, understanding your options for paying your Ponca City electric bill can save you time and hassle. This guide will provide an overview of payment methods, online account access, bill cycles, and other key details to help Ponca City residents master electric bill pay.

Overview of Ponca City Electric Service

Electricity for Ponca City residents is provided by the Ponca City Utility Authority (PCUA) PCUA handles electric service both inside and outside city limits They bill residents directly each month for electric usage.

As a municipal utility, PCUA is owned by the city itself rather than a private company. This helps ensure reliable electric service for the community at reasonable rates. PCUA provides services including:

• Electric
• Water
• Sewer
• Solid Waste
• Storm Drainage

Residents within Ponca City limits can receive all services listed above. Rural residents outside city limits may have limited service availability.

Ways to Pay Your Ponca City Electric Bill

PCUA offers several options for paying your monthly electric bill conveniently:

Pay Online

The easiest way for most people to pay their PCUA electric bill is online through the Municipal Online Payments portal This allows you to securely pay by credit/debit card or electronic check without any transaction fees.

To pay online, you simply need your 12-digit account number. There is no need to register an account. This “Quick Pay” method is best for one-time payments.

For added convenience, you can also create an online profile. This allows you to:

• View electric usage and billing history
• Access account details
• Set up automatic payments
• Go paperless with e-bills

Registering an online profile takes just a few minutes. You’ll need to provide your PCUA account number, email address, and create a secure password.

Pay by Phone

If you prefer to speak to someone directly, PCUA electric bills can be paid over the phone. Call their billing office at (580) 767-0311 during open hours to make a payment by credit/debit card.

Pay by Mail

Sending a check or money order by mail is another simple option. Each bill includes a return payment envelope that can be used to mail in your payment via USPS mail. Be sure to allow 3-5 business days for your mailed payment to reach PCUA and be processed.

Pay in Person

For those who prefer to pay bills in person, you can bring cash, check, or card to the PCUA billing office located at:

516 E. Grand Ave.
Ponca City, OK 74601

The billing office is open 7:30am – 5:30pm Monday through Thursday, and from 7:30am – 11:30am on Fridays. An after-hours drop box is also available outside the building.

Bank Draft Payments

You can enroll in automatic bank drafts from your checking or savings account to have your electric bill paid automatically each month. This ensures your payment is always on time, giving you reliable electric service without late fees.

To set up bank draft payments, you’ll need to complete a form authorizing withdrawals and provide a voided check. Forms are available on the PCUA website or by visiting the billing office.

Electric Bill Payment Due Dates

PCUA bills residents on a monthly cycle based on 3 service areas in the city:

• Cycle 1 – Bills due on the 5th of each month
• Cycle 2 – Bills due on the 10th of each month
• Cycle 3 – Bills due on the 20th of each month

Your specific due date depends on where you live in Ponca City. Due dates are shown clearly at the top of each bill.

Meters are read remotely by PCUA every 27-33 days. Bills are then processed and mailed to customers shortly after the meter read date.

It’s important to pay your electric bill by the listed due date each month to avoid late fees and potential service disconnection. If the due date falls on a weekend or holiday, you typically have until the next business day to pay on time.

Setting Up Electric Service

When signing up for new electric service with PCUA, there are a few steps you’ll need to complete:

• Complete Application: Fill out the PCUA service application in person with a valid photo ID. All adults living at the address must be present to apply.

• Provide Lease/Ownership Proof: Show a current lease or deed in your name as proof of occupancy.

• Pay Deposit: A $125 deposit is due, unless you have 12 months of positive payment history with another utility company.

• Transfer Service: Make sure to schedule a date for service to be transferred into your name and your account activated.

Once these steps are finished, you’ll be ready to receive your first PCUA electric bill at your new address! Prompt payment will help build positive payment history for future reference.

Contact PCUA Customer Service

The PCUA billing office team is available during business hours to help with any questions about your electric utility service:

Ponca City Utility Authority
516 E. Grand Ave.
Ponca City, OK 74601

Phone: (580) 767-0311
Email: [email protected]

Reaching out to PCUA directly is recommended for issues like:

• Questions about your electric bill
• Payment arrangement requests
• Reporting a power outage
• Service disconnection disputes
• Updates to account information

The PCUA website at www.poncacityok.gov also contains bill pay resources, forms, utility rates, office hours, and contact information. Checking here can provide answers to common electric bill pay questions.

Now that you know the basics of paying your electric bill to PCUA, you can choose the most convenient payment option for your needs. Setting up automatic payments or an online account can make paying bills fast and hassle-free each month. Just be sure to watch for your due date based on your service area within Ponca City. Reach out to PCUA anytime you need support with electric service or billing. Taking a proactive approach will ensure you keep the power on in your Ponca City home or business.