Paying monthly water and sewer bills is an essential utility responsibility for Platteville residents and businesses. To provide easy payment methods, the City of Platteville offers multiple in-person, online, phone, and automatic options to pay these bills conveniently.
Overview of Platteville Water and Sewer Utility
The City of Platteville owns and operates the municipal water and sewer utility serving residents and businesses in Platteville. This includes:
- Water treatment and distribution system
- Wastewater collection and treatment
Water and sewer usage charges are billed monthly based on metered usage. Bills are sent out around the 25th of each month.
Key Billing Information
Below are some key points to understand about Platteville water and sewer bills
- Bills issued monthly for prior month’s usage
- Metered water usage determines sewer charges
- Current rates: Water $6.05 per 1000 gallons, Sewer $7.35 per 1000 gallons
- Minimum monthly charges apply: Water $12.10, Sewer $14.70
- Due upon receipt, late after 15th of month
- Discounts available for senior citizens and low income households
Multiple Payment Options
Platteville offers various options to pay water and sewer bills conveniently:
In Person
- Cash, check, credit/debit payments at City Hall office, Monday-Friday 8am-4:30pm
After Hours
- Place check/money order in secure lockbox outside City Hall entrance
By Mail
- Send check or money order to City of Platteville, 75 N Bonson St, Platteville, WI 53818
Online
- One-time or recurring credit/debit payments via PSN online payment portal
Phone
- One-time credit/debit payments through PSN pay-by-phone system
Auto Pay
- Automatic monthly withdrawal from checking/savings account
Online and Phone Payment Convenience Fees
The PSN third party systems charge small convenience fees for online and phone payments
- Online payments – 3% fee per transaction (50 cent minimum)
- Phone payments – $1.10 per transaction
Avoid Late Fees with Reminders
The City offers email/text reminders to help avoid late fees and service disruptions
- Join email list to get bill notifications
- Provide cell number to opt into text alerts
- Due date, amount due, and past due alerts sent
Payment Assistance Programs
Platteville offers programs to assist qualified residents facing financial hardships:
- Senior citizen discount – 25% reduction in water/sewer base charges
- Low income discount – 30% discount for households meeting income criteria
- Individual payment plans – Extended due dates or installment plans
- Temporary suspension of late fees
Benefits of Easy Payment Options
Multiple payment options provide many benefits to Platteville utility customers:
- Saves time with online and phone payments
- Avoids late fees if unable to pay in person
- Payment history all in one place with online portal
- Auto pay ensures never missing payments
- Reminders prevent lapses and late notices
- Assistance programs help manage bills during difficulties
- Flexibility and convenience to pay on your schedule
By offering diverse, convenient payment methods for water and sewer bills, the City of Platteville makes it simple for residents and businesses to manage this essential utility service. The online portal, pay-by-phone system, auto debit, and in-person options provide flexibility to suit individual needs and schedules. Coupled with payment assistance programs, Platteville enables community members to easily handle their utility billing responsibilities.
Where Your Water Comes From
In Platteville, drinking water is supplied by the Central Weld County Water District. You can view results of supply source testing at CWCWD. In addition to testing at the source, lead and copper levels in drinking water is tested locally. The results of those tests are published annually in the Platteville Consumer Confidence Report.
Residents can also include trash collection in their monthly utility bill. Trash collection is provided by B & C Refuse, who can be contacted at 970-785-2908. Trash collection is optional and combined billing is offered as a convenience to our residents.
Those residents who have summer swimming pools should obtain a Swimming Pool Permit at Town Hall prior to filling pools for the season.
Other Utility Contact Information
To start Xcel Energy service, stop or transfer service, call (800) 895-4999 or go to the Xcel Energys website.
To sign up for natural gas service visit the Atmos Energy website or call (888) 286-6700.
Platteville residents can choose to have trash collection fees added to their monthly utility bill through Ram Waste System, Inc. The trash service that is provided is standard with cans provided by the resident. For more information regarding dumpsters, call (970)226-3396.