Pinellas County Utilities provides water, sewer, and reclaimed water services to residents and businesses in parts of Pinellas County, Florida. Paying your utility bill on time each month is important to avoid late fees and potential service disruption. Pinellas County offers convenient online and mobile options to pay utility bills instantly without mailing checks. This comprehensive guide will walk through everything you need to know about paying Pinellas County utility bills electronically.
Overview of Pinellas County Utilities
Pinellas County Utilities (PCU) is owned and operated by Pinellas County government. PCU provides:
- Water service
- Wastewater (sewer) service
- Reclaimed water service
PCU has over 300,000 customer accounts across its service area. The utility is regulated by the Pinellas County Board of County Commissioners. Payments for PCU bills provide revenue that is reinvested into maintaining and improving local water infrastructure.
Ensuring on-time payment of your PCU bill each month helps support operational costs and future system upgrades that benefit the entire community.
Online and Mobile Bill Pay Options
Pinellas County offers three fast, convenient ways for customers to pay their utility bill online without mailing physical checks:
PCU Customer Portal – Register your account on the PCU Customer Portal to view bills, make one-time payments, set up autopay, and manage account details.
Single Online Payment – Make a one-time utility payment using the online payment button on PCU’s website. No registration required.
Mobile Payments – Download the PCU app to pay bills on your smartphone and manage your account remotely.
These online/mobile options allow 24/7 instant access to pay your PCU bill from home or on-the-go. Payments post to your account quickly without waiting for checks to be delivered and processed.
Paying Online Through the PCU Customer Portal
The Pinellas County Utilities Customer Portal provides the most robust set of features for managing your utility account online
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Register your account on the portal with your account number, property address, and email
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View current monthly bills and billing history going back 2 years.
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Make one-time payments by debit/credit card or e-check.
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Set up recurring autopay by linking your bank account.
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Access payment history and print copies of bills.
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Update account and contact information.
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Submit meter readings and service requests.
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Receive paperless e-bills via email.
The PCU Customer Portal allows complete 24/7 self-service access to your utility billing account. Payments through the portal post to your account within 1-2 business days. Registering your account provides the most features, but single quick payments can also be made without registration.
Paying a PCU Bill Without Registration
For one-time utility bill payments, Pinellas County also offers online payments without needing a customer portal account. On PCU’s website, click the “Pay My Utility Bill Online” button.
You will be redirected to the payment processor site. Enter you PCU account number, property zip code, and payment amount. Payments can be made by debit/credit card or e-check from a bank account.
These one-time online payments are quick and convenient. However, an account on the PCU Customer Portal allows recurring autopay setup, paperless billing, account management, and other benefits.
Paying through the PCU Mobile App
In addition to the online options, PCU offers a mobile app for Apple and Android devices. Features of the PCU Mobile App include:
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Pay bills immediately with Apple Pay, Google Pay, cards, or checking.
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Set up recurring payments and auto pay.
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Access account balances and billing history.
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Manage account and contact info.
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Receive notifications for new bills, payments, alerts, and outages.
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Submit meter readings, service requests, and payments.
The mobility and convenience of paying your utility bill through the app is very useful, especially for renters or part-time residents in Pinellas County. Apps empower customers to monitor bills and payments 24/7.
Payment Methods and Processing
Pinellas County Utilities accepts the following payment methods for online and mobile utility bill payments:
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Debit cards and credit cards from Visa, Mastercard, American Express, and Discover.
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Electronic checks (ACH) from checking or savings accounts.
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Apple Pay and Google Pay mobile wallet.
Payments made online are processed by a secure third-party payment system. Fees apply for credit/debit card payments, but e-check payments from a bank account are free.
After submitting payment online, you will receive a confirmation number. Payments made before 5pm reflect on your account the next business day. Paying early in the month is recommended to ensure on-time payment before the monthly due date.
Setting Up Recurring Autopay
For hassle-free bill payment, PCU customers can enroll in paperless e-bills and recurring autopay. This automatically pays your monthly utility bill amount in full each period.
To set up recurring autopay:
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Log into the PCU Customer Portal and go to My Profile.
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Select Auto Pay Program.
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Choose the account you want payments drafted from.
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Indicate if you want to authorize the total amount due or a fixed amount.
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Confirm that your billing preferences are set to paperless e-billing.
With autopay, your bill is paid on time each period without any action needed. You receive email notifications when payments are processed. Autopay provides reliable automated payment of your PCU bill each month.
Account Management and Paperless Billing
The PCU Customer Portal and Mobile App allow customers to easily manage all aspects of their utility account digitally:
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Update mailing address, email, and phone numbers.
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View and print current and past bills going back 2 years.
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Opt-in to paperless billing to receive bills electronically.
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Monitor monthly water usage and payment history.
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Set usage & payment alerts.
Going paperless through e-bills cuts down on clutter, saves resources, and enables 24/7 bill access. Customers can easily manage account details and monitor their usage digitally.
Avoid Late Fees with On-Time Payment
Paying your PCU utility bill after the due date can result in late payment penalties:
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Bills become past due after the due date printed on your monthly statement.
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A 1.5% late fee is charged on any unpaid balance.
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If a bill remains unpaid for multiple cycles, water service may be disconnected.
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A $30 fee applies for reconnection after disconnection.
Avoid these fees by paying on time! Electronic payment provides an instant, secure method to pay your bill from anywhere before the due date. Setup autopay as a foolproof option to never miss a payment.
Customer Service and Support
Pinellas County Utilities provides customer service by phone, email, in-person, and online:
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Call 727-464-4000 Monday to Friday 8am – 5pm for assistance.
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Visit a PCU customer service office location in person during business hours.
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Email [email protected] for billing questions.
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Chat live with a utility representative on the PCU website.
If you need to update your account, dispute a charge, or request payment support, PCU’s team can quickly assist. Online and mobile tools enable self-service bill management 24/7.
Attention: Utility Billing will be closed at noon on Tuesday, Dec 3rd for the rest of the day for employee training.
- Billing and collection of all water, sewer, reclaimed water, stormwater, garbage and recycling services
- Performs revenue and delinquent collections
- Operates the mail room and delivery services for both internal and external customers
- Manages the switchboard operations
- Responsible for the coordination and implementation of public education for the City’s waste reduction / recycling, water conservation and reclaimed water programs
- Go Paperless To receive your utility bill by email call 727-369-0690 or email [email protected]
Utility Billing | How to use the new Online Payment System
FAQ
How do I pay my Pinellas County utility bill?
What is the phone number for the water bill in Pinellas County?
What does Pinellas County Utilities cover?
What is the phone number for Pinellas Park utilities pay bill?
How do I pay my utility bill in Pinellas County?
Pinellas County Utilities offers a variety of options to pay your utility bill. One of the easiest ways is to pay your bill online using the button below. Electronic check payments submitted after 5 p.m. will post on your utilities account within two business days.
What does Pinellas County utilities do?
Pinellas County Utilities strives to provide customers with the safest uninterrupted service through planning, assessing, maintaining, and renewing water, wastewater, and reclaimed water systems and providing education and resources. Need help? Visit myaccount.pinellas.gov or call Customer Services at (727) 464-4000.
What is Pinellas County utilities’ new customer portal?
Pinellas County Utilities has launched a new customer portal that will allow you to save money and water through advanced water monitoring features. The upgraded portal makes it easier for customers to monitor their water consumption and alerts customers to suspected leaks.
How do I make a check payment in Pinellas County?
Electronic check payments submitted after 5 p.m. will post on your utilities account within two business days. To make a payment other than the amount shown, call Pinellas County Utilities at 727-464-4000. You are leaving the Pinellas County website and going to a website managed by a vendor.
Where does Pinellas County Utilities collect water?
Pinellas County Utilities collects water from sources managed by the regional water supplier, Tampa Bay Water. These sources include the Floridan Aquifer, Alafia River, Hillsborough River and Bay, CW Bill Young Reservoir, and the Tampa Bypass Canal.
How do I pay my utility bill?
Residential utility services provided by the city include water, reclaimed water, trash and recycling collection, wastewater, and stormwater. Residents can manage their utilities account online or by calling 727-893-7341. Once enrolled, the utility bill will be automatically paid from the linked checking or savings account on the due date.