Paying your monthly Piedmont Natural Gas bill is fast and easy when you use the automated phone payment system You can pay your gas bill any time of day or night using the Piedmont Natural Gas toll-free number Here’s a step-by-step guide to paying your Piedmont gas bill by phone
Call the Piedmont Natural Gas Payment Line
To make a payment on your Piedmont Natural Gas account via phone, you’ll need to call their payment line at 800-752-7504. This toll-free number is available 24 hours a day 7 days a week for your convenience.
Whether you’re trying to avoid late fees or just prefer paying bills over the phone, Piedmont’s payment line has you covered day or night. There are never any extra fees for using the phone payment system.
Have Your Account Number Ready
Before calling to pay your Piedmont gas bill, make sure you have your account number handy. Your account number can be found on your monthly bill or statement. The automated system will ask you to enter your account number to access your account.
Having the account number ready when you call will make the payment process faster and more efficient. You don’t want to waste time rummaging for your bill while on the phone!
Choose Your Payment Method
After entering your Piedmont Natural Gas account number, the automated system will prompt you to choose a payment method. You have two options for paying your gas bill over the phone:
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Debit or Credit Card – The system accepts Visa, Mastercard, American Express, and Discover cards. Be sure to have your card ready when you call.
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Electronic Check – You can pay directly from your checking or savings account by entering your routing and account number.
Select your preferred payment method when prompted by the system Have your payment information close by for a smooth experience,
Enter Your Payment Details
After selecting debit/credit card or electronic check, stay on the line to enter your payment details for the option you chose.
For credit/debit card payments, you’ll need to input your card number, expiration date, and security code. For e-check, you’ll be asked for your bank’s routing number and your account number.
Enter your details carefully, following the automated prompts. The system will repeat your entered information to confirm it is correct before processing the payment.
Get a Confirmation Number
Once your Piedmont Natural Gas payment information has been entered and verified, the automated system will process your payment and provide you with a confirmation number.
Be sure to write down the confirmation number for your records. It will confirm that your payment was received successfully. You can reference this number if you need to follow up on your payment later.
Payment Receipt
You’ll receive an email or mail receipt for your Piedmont gas bill phone payment typically within 1-2 business days. Keep this receipt along with your confirmation number for proof of payment.
Your account will also be updated to reflect the payment within 1 business day in most cases. Avoid late fees by paying at least 1 day before your bill’s due date.
Get Help from Customer Service
If you have any trouble using the automated phone payment system, Piedmont Natural Gas customer service reps are available to help. Call 800-752-7504 and select the customer service option after the payment menu.
Agents can walk you through the phone payment process or take a payment from you directly over the phone. They can also answer any other questions you have about your account.
Paying your monthly Piedmont Natural Gas bill by phone is fast, easy and convenient any time of day. Just call 800-752-7504, have your account number and payment info ready, and follow the automated prompts to complete your payment.
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FAQ
Where can I pay my Piedmont gas bill in person?
Are Duke Energy and Piedmont Natural Gas the same company?
Does Piedmont Natural Gas check gas logs?
Where can I pay my gas bill in Piedmont?
To find an authorized payment location near you: Go to the Piedmont Natural Gas website. Under “Billing & Payment,” select “Payment Locations.” Enter your ZIP code to see options near you. Most grocery stores, check cashing locations, and convenience stores participate in the authorized pay agent program.
Does Piedmont Natural Gas offer an equal payment plan?
Piedmont Natural Gas offers an Equal Payment Plan (EPP) to make budgeting easier by having fixed monthly payments instead of variable bills throughout the year. With EPP your expected annual usage is broken into even monthly payments so you pay the same amount each month.
What if I can’t pay Piedmont Natural Gas?
If you cannot pay in full, try to pay the minimum amount due as this will help avoid penalties. Late payment fees are typically 1.5% of your past due balance. Review your account regularly and reach out to Piedmont Natural Gas immediately if you anticipate difficulty making a payment. You may qualify for a payment extension or payment arrangement.
How do I pay my Piedmont bill online?
Sign in to your Online Services account to make a payment with no additional service charge. Automatically draft your monthly payment directly from your bank account. Pay your bill in person at one of Piedmont’s authorized paystations. Make a one-time, same-day payment using Speedpay ®. Call 800.752.7504 toll-free 24/7.
How do I pay my energy bill in Piedmont?
Pay your bill in person at one of Piedmont’s authorized paystations. Make a one-time, same-day payment using Speedpay ®. Call 800.752.7504 toll-free 24/7. Share the Warmth allows Piedmont, our community partners and our customers to help families in need pay their energy bills.
How do I send a remittance to Piedmont Natural Gas?
Write your 10-digit Piedmont Natural Gas account number on your check or money order. Make it payable to Piedmont Natural Gas. Include your remittance stub or write your account number on the memo line. Note that mailed payments take 7-10 business days to process.