Having access to clean, reliable water and sewer service is vital for Phoenix residents and businesses. The city’s Water Services department handles water, sewer, and trash accounts for the area. But how can you easily pay your Phoenix water bill each month? This guide covers the available payment options.
Online Account Access
The most convenient way to manage and pay your Phoenix water bill is through the Water Services online customer portal Setting up an online account allows you to
- View your current charges and account balance
- Check your monthly water usage
- Make a one-time payment
- Set up recurring auto-pay
- Go paperless with e-bills
Registering your Water Services account online takes just a few minutes. You’ll need your account number handy to sign up for access.
Once registered, you can log in anytime to pay your water bill securely by debit/credit card or electronic check Online payments give instant payment confirmation without the need to mail checks or visit an office.
Pay by Phone
Don’t want to register an online account? The City of Phoenix offers a pay-by-phone option for quick water bill payment
Simply call 602-262-6251 and follow the automated system prompts to enter your account details and make a payment by debit/credit card. Phone payments can be made 24/7 for your convenience.
Pay by Mail
If you prefer to mail payments, you can send a traditional paper check or money order to pay your Phoenix water bill.
Detach the payment stub from your bill and include it with your check or money order in the return envelope provided. Make sure your account number is written on the payment as well.
Allow 7-10 business days for mailed payments to be received and processed by the due date. Mail water bill payments to:
City of Phoenix
PO Box 29100
Phoenix, AZ 85038-9100
Though slower than electronic payments, mail gives you a simple way to pay without needing to register an account.
Pay in Person
For direct bill payment, you can visit one of the City of Phoenix in-person payment locations:
Downtown Phoenix Office
251 W Washington St
Phoenix, AZ 85003
Monday – Friday, 8am – 5pm
East Valley Service Center
6842 E Baseline Rd
Mesa, AZ 85209
Monday – Friday, 8am – 5pm
Bring your water bill or know your account number. Cash, checks, money orders and credit/debit cards are accepted.
Recurring Auto-Pay
For hands-free bill payment, consider enrolling in the Water Services auto-pay program. This automatically deducts your balance from your bank account each month on the due date.
Auto-pay avoids late fees, saves time, and gives peace of mind knowing your water bill is always paid on schedule. Register your account online to set up recurring auto-pay payments.
Payment Methods Accepted
Phoenix Water Services accepts the following payment options:
- Debit/credit card
- Electronic check
- Cash (in person only)
- Money order
- Personal check
Have your payment details ready when paying online, by phone, or at an office. For security, use a credit card rather than debit card when possible.
Avoid Late Payment Fees
Water bills from the City of Phoenix are due around the 10th of each month. To avoid late fees, make sure your payment is received by the due date.
Sign up for email/text reminders when bills are ready and due dates are approaching. Setting a monthly calendar reminder can help avoid forgetting as well.
Account Assistance
If you need help with your City of Phoenix water account, you can contact the Water Services customer service team:
- Phone: 602-262-6251
- Email: [email protected]
They can assist with billing questions, payment issues, managing your online account access, and resolving service problems.
Summary of Payment Methods
The City of Phoenix offers their water/sewer customers many ways to pay bills conveniently:
- Online account access
- Phone payments by IVR
- Mail-in checks/money orders
- In person at two offices
- Auto-pay bank deductions
- Debit/credit cards or e-checks
Understanding the payment options available makes it easy to pay your Phoenix water bill on time every month.
Understanding Your PHX City Services Bill
FAQ
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