Living in Philadelphia? You’ll need to pay a water bill to the Philadelphia Water Department for your water and sewer services. Here’s a guide on how to pay your Philly water bill conveniently online, by phone, by mail or in person.
Online Payment
The easiest way to pay your Philadelphia water bill is online through the MyPhillyWaterBill website.
- Go to MyPhillyWaterBill and login or register for an account.
- On your account dashboard, you can view your current water bill amount due and due date.
- To make a payment, click on “Pay Bill” and enter your payment amount.
- You can pay by eCheck from your bank account for free. Or pay by debit/credit card for a small fee.
- You can also set up autopay to have your water bill paid automatically each month.
Paying online is fast, secure and convenient. It also saves you stamps from having to mail payments.
Pay by Phone
If you prefer to pay your Philly water bill over the phone, call (877) 309-3709 You’ll need to enter your 9-digit Water Access Code from your water bill and your service zip code
- This automated phone payment system is available 24/7.
- You can pay by debit/credit card for a fee.
- You can also set up recurring payments to pay your water bill automatically each month.
Pay by Mail
To pay your Philadelphia water bill by mail, use the payment stub from your water bill.
- Detach the stub and write in your amount due.
- Mail it with a check or money order payable to “Water Revenue Bureau” to:
Water Revenue Bureau P.O. Box 41496Philadelphia, PA 19101-1496Be sure to mail your payment at least 5 business days before the due date to ensure it’s received on time, Late payments face a penalty
Pay in Person
You can also pay your Philly water bill in person at one of the Water Revenue Bureau’s payment centers:
Center City Payment Center
Municipal Services Building
1401 JFK Blvd, Concourse Level
Philadelphia, PA 19102
Monday-Friday 8:30am-5pm
Accepts cash check credit/debit card
Northeast Philadelphia Payment Center
7522 Castor Ave
Philadelphia, PA 19152
Monday-Friday 8:30am-5pm
No cash payments accepted
Ways to Avoid Late Fees
To avoid late fees on your Philadelphia water bill, make sure to pay your bill in full by the due date each month. Here are some tips:
- Set up autopay or recurring payments to have your water bill paid automatically each month.
- If you’ll be out of town, pay early or schedule an online payment in advance.
- Mark your due date on your calendar so you don’t forget.
- If you’re struggling to pay on time, call to arrange a payment plan.
Late fees are 5% of the total bill amount. An additional 0.5% is added each month the bill remains unpaid.
Get Payment Assistance
If you’re having trouble paying your Philly water bill, you may qualify for payment assistance programs:
- The Tiered Assistance Program offers bill discounts to low-income customers based on household size and income.
- The Senior Citizen Water Bill Discount offers a flat percentage discount for residents 65+.
You can also set up a payment agreement to pay your balance over time if you can’t pay in full.
Contact the Water Revenue Bureau at 215-685-6300 to learn about assistance options. Don’t let past due bills pile up. Get help early.
Opt For Paperless Billing
Tired of paper bills cluttering your mailbox? Go paperless! With MyPhillyWaterBill, you can opt to receive water bills electronically instead of by mail.
- Log into your MyPhillyWaterBill account and click on “Paperless Settings.”
- Opt to receive bills by email rather than postal mail.
- Get reminders to pay your bill and avoid late fees.
Going paperless means no more misplaced bills. You’ll have instant access to your water bill anytime through your account online or on your phone. It’s secure, convenient and environmentally friendly!
Stay On Top of Your Water Usage
Check your daily water usage on MyPhillyWaterBill to detect leaks early. Usage that is higher than normal could indicate a silent leak in your plumbing.
Catching leaks quickly can help avoid wasting water and a surprise bill. Minor leaks can waste hundreds of gallons over time.
You can also track usage trends to find ways to cut back, like adjusting sprinkler times or taking shorter showers. Responsible water usage helps the environment and your wallet!
Avoid Water Shutoffs
The Water Revenue Bureau can shut off water service for unpaid Philly water bills over $250 that are more than 45 days past due.
To avoid expensive water shutoff and restoration fees:
- Pay your water bill on time each month
- Contact them immediately if you fall behind to set up a payment plan
- Apply for payment assistance programs if eligible
- If your water is shut off, pay the past due balance promptly to have service restored
Act fast at the first sign of trouble paying your Philly water bill. Water is too vital to risk losing it over an unpaid bill.
Paying your water bill on time takes a little effort but saves a lot of headaches. With convenient payment options, assistance programs and proactive monitoring, you can stay on top of your Philly water bill with ease.
eBills, Text Alerts & Paperless Billing
There are no fees to receive eBills, Text Alerts and/or Paperless Billing. Owners & tenants are welcome to enroll.
There are two ways to enroll:
- Sign up at Invoice Cloud. You will need your account number (with no dashes) & the name as it appears on the bill.
- Call the Water Office to provide your email address to receive eBills and cell phone number to receive text notifications.
- Receive your statement and reminders through eBills or Text Alerts before it even goes out in the mail.
- 24 months of past statements available 24/7
- Sign up for paperless billing
- Pay-By-Text: There is no fee to receive text notifications; there is a $3.45 transaction fee to pay by text. Registered users with a saved payment method may simply pay your bill by replying “Ok” to the alert then “Pay” to the next text message
- Pay any time, schedule future payments or set up Autopay ($3.45 transaction fee)
- Add a courtesy email address so that your tenant, spouse, etc. will also get a notification that the bill is available to view and/or pay.
- Link multiple accounts/properties by using the same email address and password (case sensitive) to see all your invoices with one login. You may add multiple bills to your cart and pay all your invoices with one transaction fee. Invoice Cloud has a $200.00 cap on debit/credit card transactions. There is no cap when using your checking or savings. You may make multiple transactions.
- To check your account balance or Pay by Phone call 1-855-585-0341
If you are already enrolled in Autopay through the Water Office, you do not have to re-enroll in Autopay on your online account. Enrolling in Autopay online has a fee of $3.45 for each transaction while enrolling directly in the Water Office will continue to have NO fees. New Autopay users may complete the Autopay Form & submit it to the Water Office.
Now accepting PayPal & Venmo!
- Autopay through the Water Office: Enroll to have your payment automatically deducted from your checking or savings account on the due date each month. There are no transaction fees for this service when enrolling directly through the Water Office by submitting the Autopay Form in person or night deposit box, email to [email protected], fax to 330-343-8135 or send with your payment. Forms are also available in the Water Office. Please note that if you sign up for Autopay through your online account you will be charged a monthly transaction fee.
- Pay Online: Visa, Master Card, Discover Card, Electronic Check, Savings, Apple Pay, Google Pay, PayPal & Venmo ($3.45 Transaction fee. We do not accept credit/debit in the office)
- Pay By Phone 1 -855-585-0341 ($4.20 Transaction fee). No fee to check your balance.
- Pay By Text ($3.45 Transaction fee): Enroll either by making a one-time online payment, registering an online account or by calling the Water Office to provide your cell phone number. No fee to receive your bill through Text Alerts.
- Dover or New Philadelphia Discount Drug Mart Please allow 7-10 days for the Water Office to receive your payment.
- Pay in person at the Water Office on the lower level of the John Knisely Municipal Centre (City Hall) located at 150 E High Ave, New Philadelphia, Ohio Monday – Friday from 8:00 a.m. – 4:30 p.m. There is a Night Deposit box located on the west side of the building accessible 24/7. Cash, Check or Money Order only in the office.
- Mail Payments to:
New Philadelphia Water Office 150 E High Ave, Suite 015 New Philadelphia, OH 44663
If You Received a Disconnect Notice On Your Bill:
Payment must be made IN the Water Office by the date indicated on your bill to avoid additional fees & disconnection. Payments made online, by phone or text may take 48-72 hours for the office to receive. Payments made at Discount Drug-Mart may take 7-10 days for the office to receive.
Philadelphia’s water bill payment website – Main features
FAQ
What is the phone number for the Philadelphia water bill?
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Address
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1101 Market St. 5th Floor Philadelphia, PA 19107
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Email
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(215) 685-6300
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How do I pay for gas in Philadelphia?
Does Philadelphia Water Department have an app?
How do I pay my Philly water bill?
To do so, create an account in the City’s water bill payment website, MyPhillyWaterBill, and sign up for AutoPay. Late fees: 5% of the total will be added to your bill if you don’t pay on time. An additional 0.5% charge will be added for each month your charges are not paid. Pay through an interactive voice system by calling (877) 309-3709
Does Phila offer a discount on water & sewer bills?
The City offers a discount on water and sewer bills for senior citizens who meet age and income requirements. Find out how to apply. How to apply for assistance on your water bill based on income, age, or a special situation that is making it hard to pay your water bill. We’re always working to improve phila.gov.
How do I get a copy of my Philly water bill?
Use MyPhillyWaterBill to find and print water bills for the last 13 months. If you need a copy of an older water bill, please contact the Water Revenue Department at (215) 685-6300. You can also visit us in the Municipal Services Building Concourse Level at 1401 John F. Kennedy Blvd to request an old copy. [email protected]
Who can benefit from a water bill assistance program?
New assistance programs are designed to help more Philadelphia Water Department customers, including: Households with low income. Seniors. Those experiencing a special hardship that makes it difficult to pay their water bills. Payment agreements Call (215) 685-6300 or learn more about payment agreements → Need a hand applying for water bill help?
What grants are available for unpaid water bills in Pennsylvania?
Grants Available! Pennsylvania is offering one-time grants to eligible homeowners. Get up to $10,000 for unpaid water bills. Learn more & apply
How does myphillywaterbill work?
By using MyPhillyWaterBill, you can manually allocate payment amounts for Water and sewer service charges, repair charges, and HELP loans. When you don’t use MyPhillyWaterBill, and if you pay less than your total amount due, then payments are distributed from oldest to newest debt.