How to Pay Your Pepco Bill by Phone: A Quick and Easy Guide

Paying your electricity bill on time each month is important to avoid service interruptions. Pepco offers a convenient phone payment option that allows customers to pay their bill quickly without having to leave home.

In this comprehensive guide, we’ll outline the steps for paying your Pepco bill over the phone using either your bank account or a credit/debit card.

Overview of Pepco Bill Payment Options

Pepco aims to provide flexibility when it comes to paying your monthly electric bill, Below are the main payment options available

• Phone – Call Pepco at 202-833-7500 anytime to pay your bill using your bank account info or credit/debit card.

• Online – Log in to your Pepco account online to pay by e-Check, credit card or debit card.

• In-Person – Visit authorized Pepco payment locations in your area to pay by cash, check or money order.

• Mail – Send a check or money order payable to Pepco via standard mail.

• AutoPay – Enroll to have payments automatically deducted from your bank account each month.

Now let’s focus specifically on making a payment over the phone, which is quick, easy, and available 24/7.

Step 1: Call the Pepco Payment Number

To begin the phone payment process, you’ll need to call Pepco’s toll-free payment number at:

202-833-7500

This automated payment line is available 24 hours a day, 7 days a week There are no restrictions on when you can call to make a payment.

When prompted by the auto attendant, say “Make a Payment” to be connected to the payment system.

Step 2: Provide Your Pepco Account Number

After you are connected to the payment system, you will be prompted to enter your 13-digit Pepco account number.

Your account number can be found on your monthly electric bill. Enter the full account number using your phone keypad.

The system will then verify the account number and pull up your balance due.

Step 3: Select Your Payment Amount

Next, the phone system will state your total balance owed for the month. You will have the option to pay the full balance or make a partial payment.

Press “1” to pay the total amount due.

Press “2” if you wish to make a partial payment, then enter the specific payment amount you wish to pay.

Paying at least the minimum amount due by the due date is recommended to avoid late fees.

Step 4: Choose Your Payment Method

After selecting your payment amount, you’ll need to choose your method of payment over the phone:

Press 1 for Payments from Your Bank Account

Press 2 for Credit/Debit Card Payments

If paying from your bank account, have your routing and account numbers ready. For credit/debit card payments, have your card number, expiration date, and security code available.

Step 5: Provide Your Payment Information

For bank account payments:

• Enter your 9-digit routing number

• Enter your checking or savings account number

• Press 1 to confirm your payment details

For credit/debit card payments:

• Enter your 16-digit card number

• Enter the expiration date

• Enter the 3-digit security code (CVV)

• Press 1 to confirm your details

Your payment cannot be processed without providing the correct payment information. Follow the prompts to ensure each field is entered accurately.

Step 6: Get Payment Confirmation

After entering your payment info, stay on the line to get a confirmation number for your payment.

Write down the confirmation number and payment amount for your records.

You will receive an email receipt as well if you have an online Pepco account.

Allow 1-2 business days for payments to process before the funds leave your bank account.

Payment Assistance Options

If you need help paying your electric bill, Pepco offers payment assistance programs for qualifying customers, including:

• Deferred payment arrangements

• Energy assistance grants

• Budget billing to spread costs evenly

• Discounts for senior citizens or low-income households

Contact Pepco at 202-833-7500 to learn about bill assistance programs available to you. The customer service agents can explain the requirements and application process.

Avoid Late Fees and Service Disruption

To avoid late fees and potential electric service disconnection, make sure your payment is received by the due date listed on your Pepco bill each month.

Here are some tips to pay on time and keep your lights on:

• Enroll in autopay or schedule recurring payments so your bill is paid automatically each month.

• Pay online or by phone 1-2 days before the due date to ensure on-time delivery.

• If mailing a check, allow 7-10 days for it to reach Pepco by the due date.

• Avoid partial underpayments that leave a balance due.

• Contact Pepco immediately if you anticipate having difficulty paying on time.

By paying your electric bill in full each month using the phone payment system or your preferred method, you can avoid unnecessary late fees and maintain uninterrupted service.

Get Account Support from Pepco

If you have any questions or concerns about your Pepco account, there are a few ways to get in touch with customer support:

• Call 202-833-7500 to speak with a Pepco representative for billing and payment help.

• Chat live online with customer support on your My Pepco Account dashboard.

• Email [email protected] for billing inquiries, payment issues, or account changes.

• Visit a Pepco customer service center in person for answers to all your account needs.

Contact Pepco customer support for any questions about your electric service, monthly bill, payment history, or enrollment in assistance programs. They are available 24/7!

Paying Your Bill is Quick and Easy

As you can see, Pepco’s phone payment system makes it quick and convenient to pay your electric bill over the phone in just minutes.

With this simple step-by-step guide, you can easily pay your Pepco bill from home using your bank account or credit/debit card. Pay on time each month to avoid late payment fees and any service disruptions.

If you need account assistance or bill help, Pepco’s award-winning customer service team is only a quick phone call away. Don’t wait until your due date approaches to pay your electric bill – take care of it early using Pepco’s phone payment line today!