Paying your Pensacola Energy utility bill online is a quick easy way to stay on top of your payments each month. Pensacola Energy offers an online payment system that allows customers to pay their electric, gas water and sanitation bills digitally in just minutes. Read on to learn everything you need to know about paying your Pensacola Energy bill online.
Overview of Pensacola Energy
Pensacola Energy is the utility services department for the City of Pensacola, Florida. They provide electricity, natural gas, water and sanitation services to over 57,000 customers in the Pensacola area.
Pensacola Energy issues monthly bills for services Payment is due by the due date each month to avoid late fees. Bills can be paid by mail, phone, in person or online Online payment is the most popular option, allowing customers to pay quickly and securely from anywhere.
Benefits of Paying Your Bill Online
Paying online with Pensacola Energy offers a number of advantages:
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Convenience – Pay anytime, anywhere with an internet connection
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Speed – Payments process instantly, avoiding mailing delays
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Security – Secure payment site keeps your information safe
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Simplicity – Easy to make one-time or recurring payments
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Accessibility – Manage account and view statements from your desktop or mobile device
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Avoid Late Fees – Pay by the due date every time with automated payments
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Eco-Friendly – Go paperless by reducing mailed bills and checks
How to Pay Your Pensacola Energy Bill Online
Pensacola Energy offers a simple online payment system at epay.cityofpensacola.com. There are two ways to pay online:
As a One-Time Guest
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Go to epay.cityofpensacola.com
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Click “Pay Now”
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Enter your customer number and account number
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Enter payment amount
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Enter payment details
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Review and submit payment
You’ll receive an emailed receipt after paying as a guest.
By Registering an Online Account
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Go to epay.cityofpensacola.com
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Click “Register”
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Enter your customer number, account number, email, username and password
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Agree to the terms and verify email
Once registered, you can log in anytime to make payments, view history, manage bills and enroll in recurring payments.
Payment Options and Fees
Pensacola Energy accepts Visa, MasterCard, Discover and debit cards for online payments. A third-party convenience fee applies based on payment amount:
- $0 – $500: $1.95 fee
- $500.01 – $10,000: $9.95 fee
- $10,000+: $14.95 fee
They also accept electronic checks with no fee.
You can avoid fees by paying with cash, check or money order via mail or at the utility office. But online payment is fastest and most convenient, if you don’t mind the small fee.
Managing Your Pensacola Energy Account Online
With an online account, you can do much more than just pay your bill. Registered users can:
- View account balance
- Access billing history and statements
- Make one-time payments
- Set up recurring auto-pay
- Update account information
- Go paperless
- Monitor usage
- Submit meter readings
- Request service changes
- Receive email/text alerts
Managing your account online is simple, secure and gives you full control over your Pensacola Energy services.
Setting Up Recurring Auto-Pay
For maximum convenience, registered customers can enroll in recurring automatic payments. This automatically pays your bill each month on the due date.
To start recurring auto-pay:
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Log into your online account
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Click “Auto Pay Program”
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Select Auto Pay by credit/debit card or bank draft
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Review and submit enrollment
You’ll receive an email confirmation each time a payment is processed. You can cancel or update auto-pay anytime through your online account.
Going Paperless
You can opt out of mailed paper bills and access your statements digitally through your online account. This saves paper and lets you view bills anytime.
To go paperless:
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Log into your online account
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Click “Update My Printed Bill Settings”
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Select “Do not mail me paper bills”
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Hit “Save”
You’ll get an email notification each month when your new eBill is ready to view. Enable text alerts too for instant notification.
Getting Account Help from Pensacola Energy
If you need any help with your online account or have questions about your bill, Pensacola Energy’s customer service team is available:
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By phone at 850-435-1800 (Monday-Friday 8am-5pm)
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In person at the main office
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Online via email and chat through your account
Their friendly staff can assist with account registration, payments, paperless billing, service issues and any other utility needs.
Paying your Pensacola Energy bill online is incredibly fast and easy with options for one-time payments or auto-pay setup. Just register for an account on their secure payment site epay.cityofpensacola.com. Then you can manage payments, statements and account details from anywhere in just minutes each month. Go paperless and enroll in auto-pay to maximize convenience and savings.
Your Natural Gas Bill
You will be billed once a month on approximately the same day each month. The amount of your bill includes the cost of natural gas consumed during the month, plus any amount past due.
Your bill will vary from month to month because you use different amounts of natural gas each month. These differences are caused by changes in the weather, the number and types of appliances you use, the number of guests and family members in your home during the month, and the amount of time spent at home. Occasionally, rate changes affect the amount of your bill.
Click the button below to download a sample Pensacola Energy Natural Gas bill.
Your Natural Gas Bill
Pensacola electricity bill complaints
FAQ
Does Pensacola have natural gas?
Does Pensacola have an online bill pay option?
The City of Pensacola is happy to report that we have restored the online bill pay option for Pensacola Energy and Sanitation Services customers. Automatic payment from your bank account has also been restored. For additional information: U.S. Department of Energy announces natural gas is 3.3 times more affordable than electricity.
How do I pay my Pensacola energy natural gas bill?
Click the button below to download a sample Pensacola Energy Natural Gas bill. We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways: Online – using debit or credit card or echeck. By mail – to the address shown on your bill.
How do I verify my Pensacola energy account?
You will need your customer number and account number at registration only. After registering, you should receive an email confirmation with a Verification Code. If you do not receive this verification email from [email protected], please check your spam folder.
What happens if I don’t pay my Pensacola energy bill?
Pensacola Energy disconnects customers for failure to pay their bills as a last resort. If we don’t hear from you by the delinquent date indicated on your bill, your account will be scheduled for disconnection. Please note that City employees are not in a position to accept a payment at your residence to avoid a disconnect.
Does Pensacola energy offer a natural gas rebate?
Widespread natural gas availability, rebates and tax credits make getting natural gas easy and affordable. Pensacola Energy makes it simple and easy for homeowners to add natural gas service in Escambia County. Homeowners can cash in on Pensacola Energy’s rebates of up to $3,000 for switching to natural gas, or upgrading older appliances.
Does Pensacola energy offer natural gas service in Escambia County?
Pensacola Energy makes it simple and easy for homeowners to add natural gas service in Escambia County. Homeowners can cash in on Pensacola Energy’s rebates of up to $3,000 for switching to natural gas, or upgrading older appliances. Water Heater Rebates!