How to Pay Your Pennymac Bill Over the Phone

Paying your Pennymac mortgage bill over the phone is a convenient option that allows you to make payments 24/7, Pennymac offers an automated phone system as well as phone support with live agents to assist customers in making bill payments

Overview of Pennymac Bill Pay Options

Pennymac offers three main options for paying your mortgage bill over the phone

• Automated Phone System – Available 24/7 by calling 1-800-777-4001. This IVR (interactive voice response) system allows you to check your account balance and make a payment without speaking to an agent.

• Customer Service Agents – Available Mon-Fri 5am-6pm PT and Sat 7am-11am PT by calling 1-800-777-4001. Speak to a live agent to get personalized assistance with making a payment.

• Pennymac Mobile App – Download the app on your smartphone to pay your bill 24/7.

Making mortgage payments by phone is a quick and easy way to ensure your payment gets to Pennymac on time each month. The automated system and mobile app allow you to pay at any time, while the customer service agents can help if you have specific questions or need additional support.

Step-by-Step Guide to Paying Your Bill via the Automated Phone System

Paying your Pennymac mortgage over the automated phone system is simple:

1. Call 1-800-777-4001 at any time, 24 hours a day, 7 days a week.

2. The automated system will prompt you to enter your 10-digit Pennymac loan number. This can be found on your monthly mortgage statement.

3. Next, select the “Make a Payment” option from the phone menu.

4. The system will read off your current total amount due. Verify that this is the correct amount you wish to pay.

5. Select your payment method – you can pay directly from your bank account, by debit card, or by credit card.

6. For bank account payments, you’ll need to input your account number and routing number. For card payments, you’ll need to enter your card information.

7. Follow the prompts to enter the amount you wish to pay. You can choose to pay the total amount due, make a partial payment, or pay a different amount.

8. The system will confirm the payment details and process the transaction.

9. Make note of the confirmation number at the end for your records.

In just a few quick steps, you can pay your Pennymac mortgage via the convenient phone system anytime you need to make a payment.

Paying Your Pennymac Bill by Calling Customer Service

In addition to the automated system, you can also speak with a knowledgeable Pennymac customer service agent to assist you in making mortgage payments over the phone:

• Customer service is available Mon-Fri 5am-6pm PT and Sat 7am-11am PT at 1-800-777-4001.

• Be prepared with your 10-digit Pennymac loan number and the amount you intend to pay.

• A representative will look up your account, verify your information, and process the payment per your instructions.

• Let the agent know if you need help determining the total amount due or have questions about potential late fees.

• Customer service can take bank account, debit card, and credit card payments.

• Agents can also answer any other questions you may have about your Pennymac mortgage account while processing your payment.

• Make sure to get a confirmation number from the representative when the payment is complete.

Calling the customer service line allows you to get personalized help completing payments over the phone from knowledgeable Pennymac staff. They can address any questions to ensure your payment goes through accurately and on time.

Paying via the Pennymac Mobile App

In addition to the phone, Pennymac offers a mobile app for iOS and Android devices that allows you to easily pay your mortgage on the go:

• Download the free Pennymac app from the Apple App Store or Google Play Store.

• Login using your Pennymac online account credentials. If you don’t have an online account, you can register through the app.

• Select the “Make a Payment” feature from the main menu.

• Choose which loan account you want to make a payment towards.

• Enter the payment amount and select a payment method from your stored profile.

• The app will display a confirmation screen showing the payment details. Verify everything is correct.

• Submit the payment and you’re done!

The Pennymac mobile app makes it easy to pay your mortgage anytime, anywhere right from your smartphone or tablet. Payments made through the app process quickly, allowing you to avoid late fees.

Helpful Tips for Paying Your Pennymac Bill by Phone

Follow these tips for a smooth bill pay experience when paying your Pennymac mortgage over the phone:

• Have your loan number and payment details handy before calling.

• Double check the amount due to avoid under or overpaying.

• Opt for auto-pay directly from your bank account to ensure on-time payments.

• Pay a few days before the due date to account for processing time.

• Update your contact information if you change phone numbers or move.

• Call during off-peak times like early mornings or evenings to avoid long hold times.

• Request a confirmation number at the end of the call for your records.

• Contact Pennymac immediately if your payment won’t process correctly.

• Sign up for account alerts to stay on top of your mortgage statement.

Paying your Pennymac loan over the phone is fast and convenient when you follow these tips. Take advantage of the 24/7 automated system, helpful customer service, or easy mobile app to get your payments submitted accurately and on time. Contact Pennymac right away if you ever have an issue making payments so they can help you find a solution.