Having reliable utility services like water, sewer, and garbage collection is essential for our homes and businesses. As a Pender County resident, you can easily pay your utility bill online through the convenient payment portal.
In this comprehensive guide, we’ll walk through how to use the online system, your payment options, tips for avoiding late fees, and answers to frequently asked questions.
Pender County Utilities provides water, sewer, and solid waste services to over 18,000 residential and commercial accounts across Pender County in North Carolina.
Their service area includes
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Most of the unincorporated parts of Pender County
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Town of Burgaw
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Town of Watha
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Portions of the Town of Atkinson
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Historical Town of Mooretown
The Pender County Utility Department strives to deliver reliable and affordable utility services to residents and businesses across the region.
Paying Your Pender County Utility Bill Online
Pender County offers a fast, secure online bill pay system through their website. Online payments avoid mailing delays and let you pay anytime from your computer or mobile device.
Follow these simple steps to pay your utility bill online:
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Visit the Pender County website at www.pendercountync.gov
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Hover over “Online Services” and click on “Utility Billing”
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Choose “Pay Utility Bill Online”
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Enter your 6-digit account number and 5-digit customer ID
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Select whether you want to make a full or partial payment
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Input your payment information and submit
The online bill pay system is convenient, user-friendly, and available 24/7. Your payment will typically process overnight.
Other Ways to Pay Your Pender County Utility Bill
If you prefer not to pay online, Pender County offers other payment options:
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By phone – Call the automated payment system at 910-259-1570. Have your account number ready.
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By mail – Mail a check or money order to the utility billing department at the county address.
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In person – Pay with cash, check, or credit/debit card at the utility billing office.
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AutoPay – Enroll to have payments automatically deducted from your bank account each month.
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Drop box – Place a payment in the drop box at the county administration building.
Choose the most convenient payment method that fits your needs each month.
Understanding Your Pender County Utility Bill
When you receive your monthly statement, it will include important details like:
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Account number and customer ID
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Service address
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Billing date and due date
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Monthly usage for water, sewer, and solid waste
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Current charges broken down by service
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Past payments and account balance
Review your utility bill carefully each month and contact customer service if you have any questions. Comparing monthly usage can also help detect leaks or other issues.
Avoiding Late Fees and Disconnection
To avoid late payment penalties and service interruption, be sure to pay your Pender County utility bill by the due date each month. Other tips include:
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Pay online or via AutoPay to never miss a payment
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If funds are tight, request an extension or make a partial payment
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Notify the billing department if you expect difficulty paying on time
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Pay a few days early each month to ensure on-time delivery
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Keep your account balance at $0 to avoid disconnection
With on-time payments, you can maintain uninterrupted utility services and avoid unnecessary fees.
Payment Assistance Programs
If paying your utility bill has become a hardship, Pender County offers programs that may help, including:
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Payment arrangements to spread balances over several months
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One-time bill assistance for crisis situations
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Low-income discount of 10% off water and sewer fees
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Water conservation rebates to help lower usage and bills
Contact a customer service representative to discuss eligibility and apply for any hardship programs that fit your needs.
Frequently Asked Questions
Here are answers to some common utility billing questions in Pender County:
What are the customer service hours?
Monday – Friday from 8 AM to 5 PM. Extended hours on Wednesdays until 6 PM.
What is the late payment fee?
Bills not paid by the due date incur a 5% penalty on the balance owed.
When will my water get turned off for nonpayment?
Accounts with a balance after the due date are subject to disconnection.
Can I pay by credit card?
Yes, we accept Visa, MasterCard, and Discover card online or by phone.
Where do I update my contact information?
You can update your phone number, email, and mailing address by calling customer service.
How can I check my water usage?
Usage for each monthly billing cycle is listed on your utility statement.
Final Thoughts on Paying Your Bill
Paying your Pender County utility bill is quick and painless using the online payment portal. Whether you prefer automatic bank drafts or mailing in a check, explore the range of options to find your best payment method.
Monitor your usage, take advantage of assistance programs if eligible, and pay on time every month to avoid penalties and keep your services running smoothly in Pender County.
Maple Hill Wastewater Treatment Facility (Established 201
This facility serves approximately 157 sewer customers. The Maple Hill treatment facility has a rating operation of 42,000 gallons per day (GPD) for wastewater treatment and irrigation discharge applications. The facility consists of the following components:
- Equalization Basin
- Aeration Basins
- Clarifiers
- Ultraviolet (UV) disinfection units
- Aerobic Digester
- Storage Lagoon
- Spray Irrigation Field
Drinking water in the Maple Hill Water and Sewer District has been purchased from the Onslow Water and Sewer Authority (ONWASA) since 2022.
Melinda K. Knoerzer Adaptive Ecosystem Wastewater Treatment Facility (Established 201
This facility serves the Pender Commerce Park, which treats domestic and industrial wastewater. The wastewater plant has an existing effluent discharge of 0.5 million gallons per day (MGD) consisting of the following components:
- Primary Screen and grit structure
- Equalization Tank
- Three Aerobic Moving Bed Bioreactors (MBBRs) with course bubble diffusers
- Three Submerged Fixed Film Reactors (SFFRs) with fine bubble diffusers, covered with vegetation inside a 3,000 foot 2 glass hydroponic greenhouse
- Two cloth media filters
- UV disinfection
- Outfall with submerged diffuser
- Aerobic digesters
- Sludge loading station
PCUs Wastewater Treatment Plant partners with the Lower Cape Fear River Program (LCFRP) to ensure all effluent discharged meets state and federal requirements.