Paying your electric bill to Pedernales Electric Cooperative (PEC) is fast and easy through the online SmartHub portal SmartHub provides PEC members multiple options to pay bills digitally including one-time payments, auto-pay and paperless billing This article outlines everything you need to know about paying your PEC electric bill online.
Getting Started with SmartHub Access
To pay your PEC bill online, you first need to create a SmartHub account. SmartHub is PEC’s online member portal.
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Go to mypec,com and click on “SmartHub” at the top,
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On the SmartHub page, click “Sign In” to create an account.
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Provide your PEC account number, name, email, phone number and address.
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Create a password and security questions.
Once your SmartHub account is set up, you’ll have full access to pay bills, view usage history, manage notifications and more.
Online Payment Options with SmartHub
SmartHub offers PEC members several fast, secure options to pay electric bills digitally:
Pay Now
The Pay Now feature allows one-time payments through SmartHub.
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Log into SmartHub, go to Billing & Payments, and select Pay Now.
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Choose whether to pay the full balance or a custom amount.
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Enter payment info and submit. Payments post instantly.
Pay Now is great for members who prefer to actively manage payments each month.
AutoPay
With AutoPay, your monthly electric payment is automated.
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Enroll through SmartHub under “Billing & Payment Settings”.
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Payment is deducted from your bank account on the due date.
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Avoid late fees and save time by automating payments.
For reliable, timely bill payment, AutoPay can’t be beat.
Paperless Billing
Go paperless with e-bills through SmartHub.
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Enroll under “Billing & Payment Settings”.
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Get bill notifications by email with a link to view/pay.
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Save up to $2.50 a month on billing fees.
Paperless billing is environmentally friendly and lowers your electric bill costs.
Payment Notifications and Alerts
Through SmartHub you can manage notifications to stay on top of your electric account:
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Get payment confirmations and due date reminders by text or email.
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Set usage thresholds and be alerted of any spikes.
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View payment history and billing activity.
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Update contact info to receive important account notices.
Smart notifications help you monitor payment status and account changes.
PEC Emergency Text Alerts
For critical utility updates, PEC members can enroll in emergency text alerts through SmartHub:
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Under “Profile”, add your mobile number to enable text alerts.
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Receive texts for prolonged outages, energy events, peak demand, and other emergencies.
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Report outages simply by texting “outage” to 25022.
Emergency alerts provide timely notifications when you need them most.
Payment by Phone, Mail or In-Person
In addition to online payments, PEC members can pay bills by:
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Calling 888-554-4732 and following prompts to pay by phone.
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Mailing payment to the PEC headquarters in Johnson City, TX.
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Dropping off payment at a PEC local office with cash, check or money order.
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Setting up automatic monthly bank drafts.
Multiple options fit any schedule or billing preference.
PEC Bill Pay Security
PEC utilizes top security measures to keep your data safe when paying online:
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Encryption technology to protect personal and payment information.
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Ability to remove stored payment methods at any time.
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HTTPS secure portal to access your account.
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Email alerts for any account changes or updates.
Robust security protocols safeguard your info.
PEC Bill Pay Support
If any questions come up regarding payment options, PEC provides great customer service:
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Call 888-554-4732 or email [email protected].
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Live online chat available through SmartHub and PEC website.
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Visit one of nine PEC local offices for in-person assistance.
Friendly, knowledgeable reps make payments a breeze.
Convenient Electric Bill Management
Paying your PEC electric bill through SmartHub provides a simple, fast and secure payment experience. Sign up for a SmartHub account to gain full control over billing and payments.Easy electric bill management means one less monthly hassle.
Bill Payment Information
BANK DRAFT: The easiest and most convenient way to pay your monthly electric bill is by bank draft. Each month the amount of your electric bill will be transferred automatically from your checking account to PEC by an electronic transaction. The transfer of funds will occur on the due date of your electric bill. Your bank will itemize the automatic debit on your statement each month. PEC will continue to send you a bill each month marked “BANK DRAFT”. This means one less check to write, and that equals to one less hassle for you! You may pick up an authorization form from the PEC office or click here to download the PDF form.
CREDIT or DEBIT CARD: We offer three methods of accepting payments by credit or debit card. Simply press the “Pay Your Bill” button on our home page and follow the prompts, call toll free 1-866-843-9535 or in the office at the PaySite kiosk. There will be an additional convenience fee added for these payment options.
MAIL: Another convenient method to pay is by mail. PEC makes available for its members window envelopes, included with your monthly electric bill. When mailing a payment please enclose the bill stub to ensure that we credit the proper account. Also, for your protection, mail only a check or money order.
Pedernales Electric Cooperative: We’re PEC Strong!
FAQ
Where can I pay my pedernales electric bill?
What is SmartHub Coop?
Does Pec have an app?
Who owns Pedernales electric?
How much does Pedernales Electric Cooperative pay a month?
Customers of Pedernales Electric Cooperative pay, on average, a monthly bundled bill of $142.36. Who is the CEO of Pedernales Electric Cooperative? The current CEO of Pedernales Electric Cooperative is Julie Caruthers Parsley. When will Pedernales Electric Cooperative power be restored?
How do I contact Pedernales Electric Cooperative?
The Pedernales Electric Cooperative phone number is (888) 554-4732. How much is the average bundled bill for Pedernales Electric Cooperative customers each month? Customers of Pedernales Electric Cooperative pay, on average, a monthly bundled bill of $142.36. Who is the CEO of Pedernales Electric Cooperative?
What is Pedernales Electric Cooperative?
P edernales Electric Cooperative is an electricity cooperative. The largest county served by Pedernales Electric Cooperative is Travis County, but the company also supplies electricity in 18 counties in the state of Texas. Electricity companies must regularly report their customer counts to government agencies.
Does Pedernales Electric Coop offer net metering?
Pedernales Electric Coop does not offer true net metering, where excess solar energy produced in one month can be used to reduce the next month’s bill by the same amount. Instead, if your solar panels generate more energy than you need in one month, the company will pay you a lower rate for the excess.
How do I make payments on my PEC account?
You can make payments on any of your PEC accounts from your computer, phone, or tablet. Actively manage or set it and forget it with recurring automatic payments by bank draft or credit card. To pay without an account, use the Pay Now option. Simply enter your account number to view all current balances and simple payment instructions.
Are PEC secure pay stations available 24/7?
Self-service PEC Secure Pay Stations are available 24/7 at PEC offices. If you have more than 10 accounts and do not use invoice billing, you must provide separate checks for each account or submit electronic remittance information. Western Union, MoneyGram, and VanillaDirect are now accepting PEC payments at participating locations.