If you live in southeastern Pennsylvania, PECO likely provides your electric and gas services And that means paying your PECO bill regularly to keep the power on and heat running. While PECO offers several ways to pay your bill, paying by phone is one of the most convenient options
In this article, we’ll walk through everything you need to know to easily pay your PECO energy bill over the phone.
Why Pay Your PECO Bill by Phone?
Here are some of the advantages of paying your PECO bill by calling their toll-free customer service line
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It’s fast – Talk to a representative immediately to process your payment in just a few minutes.
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Available 24/7 – PECO’s automated phone system is always available, day or night. Live agents are available Mon-Fri, 7 AM to 7 PM.
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Avoid late fees – Speaking with an agent ensures your payment is applied right away.
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Payment tracking – Agents can provide confirmation numbers and help you check payment status.
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Account management – Update information, change plans, and get other account help from agents.
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Accessible – For those without internet access, calling is often the easiest way to pay.
Paying by phone is quick, convenient, and helps avoid potential late fees. Keep reading to learn how it works.
How to Pay Your PECO Bill by Phone
Ready to pay your PECO energy bill by phone? Here is a step-by-step walkthrough:
1. Locate Your Account Number
Before calling, grab your latest PECO bill and locate your 10-digit account number printed on it. This allows the automated system or agent to quickly pull up your account.
2. Dial PECO Customer Service
Use your phone to dial the PECO Customer Service toll-free number:
1-800-494-4000
This number connects you to PECO’s automated bill pay system which is available 24/7.
3. Follow the Automated Prompts
Upon calling, you will be greeted by an automated attendant. Follow the prompts to indicate you are a customer calling to make a payment.
When asked, enter your 10-digit PECO account number using your phone keypad.
4. Enter Payment Details
Next, the automated system will ask you to enter your payment amount. Enter the full or partial payment you’d like to make.
You will then be asked to enter credit/debit card details. Have your card handy to input the numbers.
5. Speak with an Agent (Optional)
At this point, your payment will be processed automatically. However, you have the option to speak with a live agent if needed.
Agents are available Mon-Fri from 7 AM to 7 PM if you require any account assistance or help completing payment. Just indicate you need an agent.
6. Get Payment Confirmation
Whether you complete payment via the automated system or by speaking to an agent, be sure to jot down your payment confirmation number before hanging up. You can reference this when checking the payment status.
Your confirmation email and account update may take 1-2 business days to reflect the payment. But rest assured it is applied right away when paying by phone.
Other Things to Know
Here are some other important notes about paying your PECO bill by phone:
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Beyond credit/debit cards, you can also pay by electronic check over the automated system or with an agent.
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Keep your confirmation number until the payment appears on your account to help resolve any issues.
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You cannot set up new service or manage account changes over the automated system – you need to speak with an agent.
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For added convenience, enroll in AutoPay to have payments made automatically each month.
Payment Assistance Programs
If you are having trouble affording your PECO bill, payment assistance options are available, including:
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The Customer Assistance Program offers lower monthly bills for qualifying low-income customers.
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Matching Energy Assistance Fund Grants help customers afford energy expenses.
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Hardship Fund Grants provide emergency bill payment assistance for customers facing shut off.
Contact PECO to learn more about these and other bill assistance programs if needed.
Avoid Late Fees and Service Disruptions
To avoid late fees on your PECO bill, make sure payment is received by the due date each month. Here are some key dates:
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Bills are typically issued monthly and due 21 days after being mailed.
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A 1.5% late fee is applied to unpaid balances after the due date.
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Accounts with unpaid balances 60+ days past due can face service termination.
Paying promptly by phone is an easy way to stay on track and avoid penalties. Know your account balance and due dates to pay on time.
Get Started Paying Your PECO Bill by Phone
And there you have it – everything you need to easily pay your PECO energy bill over the phone. To recap, just grab your latest bill, call 1-800-494-4000, and follow the automated system prompts or speak with an agent.
Take control of your payments and maintain uninterrupted service by paying your PECO bill quickly by phone today. Never miss a payment again!
How to Pay Your Bill
There are four ways you can pay your PECO power bill.
- Online: You can make online payments through a credit card/checking account via a PECO online account. If you have opted into AutoPay, the payment will be automatically deducted from your bank account. You can also pay online as a guest profile.
- Pay by Phone: You can call the PECO at 1-877-432-9384 to make payments directly through your bank account, or with a credit/debit card.
- In-Person: You can pay in-person at authorized bill payment locations or service centers.
- Mail: You can mail your payment via money order or check (payable to PECO).
For more information on each payment method, click here.
General Payment Information for PECO Users
Residential and commercial customers in Pennsylvania can purchase a deregulated electricity and natural gas plan from one of the several energy companies in that region. Their selected suppliers will then work with PECO to maintain energy efficiency and prevent interruptions in the energy service delivery.
The current Price to Compare (default supply price) for the PECO electric and natural gas utilities is currently $0.645 per kWh for electricity supply and $0.405 per therm for natural gas. In case you choose one of the competitive energy companies in the area, you may receive better offers, competitive pricing, high safety standards, and reliable delivery. However, there is no guarantee that you will save money on the total energy costs for the utility, or experience an overall bill decrease.
PECO: ebill and Autopay
FAQ
How do I pay my PECO bill over the phone?
What is the PECO pa customer service number?
What number is 800-494-4000?
Can I view my PECO bill online?
How do I pay my PECO bill online?
Paying your PECO bill online using your account number is fast, easy, and secure. Here are the steps: When paying as a registered user, you can store payment methods like bank accounts, credit cards, and PayPal to streamline future payments. As a guest, you’ll need to fully input your payment info each time.
How do I contact PECO?
LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or (for gas only) 1-844-841-4151. Representatives are available 24 hours a day, 7 days a week. Find contact details for customer service, assistance programs and more. Use our online form to contact us with general questions.
What is a PECO account number?
Your PECO account number is a unique 10-digit ID number assigned to your electric service. PECO uses your account number to identify your home access your billing records, and process your payments. You’ll find your PECO account number printed on every monthly bill and notice you receive.
Do I need to update my PECO account number?
If you’re paying your PECO bill through your bank or a third party service, you’ll need to update your provider with your new account number to keep bill pay running seamlessly. Your new account number will be unique to you – so whether you’re moving or changing service, your account number stays the same.
Why can’t I log into my PECO account?
PECO customers have not been able to log into their accounts because the company is upgrading its billing system. PECO customers have not been able to log into their accounts for nearly a week. Currently the company is upgrading its customer billing system.
How secure is PECO payment processing?
PECO utilizes a secure payment processing system to keep your personal and financial information safe when making a payment over the phone. With this secure system, you will manually enter your payment information yourself and you should not give your card or banking information to a live customer service agent.