Paying your monthly electric bill should be a simple straightforward process. However we all know that isn’t always the case. Between account numbers, mailing addresses, customer service wait times, and late fees, paying utilities can feel like a chore. Fortunately, People’s Electric Cooperative (PEC) in Ada, OK makes managing and paying your electric bill easy with flexible payment options.
PEC is a local member-owned electric cooperative providing power to over 18,500 homes, farms and businesses in parts of Pontotoc, Hughes, Johnston, Coal, and Seminole counties. As a co-op, PEC’s mission is improving lives by delivering exceptional service. This includes offering convenient payment methods to fit members’ needs.
In this article, we’ll outline the various ways PEC members in Ada can pay their electric bill each month. Whether you prefer online, over the phone, by mail, or in person, PEC has you covered. Read on to learn about these hassle-free bill payment options.
Pay Online
The fastest and most convenient way to pay your PEC electric bill is online through SmartHub. This secure web and mobile platform allows you to manage payments and account services 24/7.
With SmartHub you can
- Pay your bill immediately with credit/debit card or e-check
- View current and past billing statements
- Monitor daily electric use
- Report outages
- Contact customer service
To pay online, simply login to SmartHub using your account number and password. The main dashboard shows your current balance. Click “Pay Now” to process a payment via card or bank account. Your payment will post instantly.
You can also set up recurring payments through SmartHub so your bill gets paid automatically each month. Just choose the date and payment method. PEC also offers text and email bill reminders through SmartHub so you never miss a payment.
Paying online with SmartHub is fast, easy, and secure. Plus, you’ll have access to other account management features all in one place.
Pay by Phone
If you prefer to pay your PEC bill over the phone, call the automated pay-by-phone number at 855-874-5349. This system is available 24 hours a day for your convenience.
You’ll need to provide your 10-digit PEC account number and follow the prompts to select a payment amount and method. The system accepts Visa, Mastercard, Discover and e-check payments. Your payment will post immediately after the call.
The pay-by-phone system eliminates long hold times associated with calling during business hours. Even if it’s the middle of the night, you can pay your bill in just minutes using the automated service.
Pay by Mail
Paying by mail is a straightforward option offered by PEC. Simply mail a check or money order along with your payment stub to:
PEC
PO Box 429
Ada, OK 74820
Write your PEC account number on your check or money order and detach and include the payment slip portion from your billing statement. This ensures your payment gets applied accurately.
Allow 5-7 business days for mailed payments to reach PEC and post to your account. Payments must be received (not postmarked) by the due date to avoid late fees. To give yourself enough mailing buffer, drop your payment in the mailbox at least 7-10 days before it’s due.
Pay in Person
You can also pay your PEC electric bill in person at one of two locations:
PEC Headquarters
1600 N Country Club Rd
Ada, OK 74820
Express Payment Center
1301 Lonnie Abbott Blvd
Ada, OK 74820
Both locations accept cash, check, credit or debit. PEC headquarters has a 24-hour drive-up drop box if you want to drop off your payment after business hours. In-person payments post to your account immediately.
PEC headquarters is open Monday-Thursday 7:30am-5:30pm and Friday 8am-12pm. The Express Payment Center is open Monday-Friday from 8am-5pm.
Payment Assistance Programs
If you’re struggling to pay your PEC electric bill on time, several utility assistance programs are available based on qualifications:
- LIHEAP – Provides federal bill payment assistance for qualifying low-income households
- REACH – Bill payment assistance from the Oklahoma Department of Human Services
- PEC CARES – PEC’s own energy assistance program for members in need
PEC wants all members to maintain electric service. Contact their customer service team to learn about eligibility for these assistance programs if you’re facing financial hardship. They’ll be happy to explain the application process and documentation required.
Avoid Late Fees
PEC electric bills are due by the 15th of each month. Late fees apply if payment is not received by the due date:
- $10 late fee assessed after due date
- Additional 1.5% monthly late charge applied to past due balances
With multiple flexible payment options, paying your bill on time is convenient. However, if you need a little extra time, you can request a single due date extension through SmartHub or by calling PEC. This pushes your deadline back 10 days without any penalties.
Recurring late payments may impact credit standing with PEC and jeopardize eligibility for payment assistance programs down the road. Stay current on your account using one of the payment options outlined above.
Leverage Flexible Options to Pay Your PEC Bill
PEC offers electric customers various hassle-free ways to pay each monthly bill. Whether you prefer the ease of online payments or dropping a check by their office, they make the process simple. Pay on your computer, phone, or in person – whatever works best for your needs.
Keeping your PEC account current ensures uninterrupted electric service for your home or business. If financial hardship threatens disruption, contact them right away regarding bill assistance programs. Their team will work to keep you powered on.
As a local co-op, PEC exists to serve Ada and surrounding area members. Take advantage of the flexible billing and payment experience they offer. Simplify your life by paying your electric bill the fast, convenient way using the options covered here.
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How do I make payments on my PEC account?
You can make payments on any of your PEC accounts from your computer, phone, or tablet. Actively manage or set it and forget it with recurring automatic payments by bank draft or credit card. To pay without an account, use the Pay Now option. Simply enter your account number to view all current balances and simple payment instructions.
How much does Western Union charge for PEC payments?
A fee of $1.50 will be applied by Western Union to all transactions for processing PEC payments. Find and visit a participating Western Union location near you. With convenient locations across our service area, MoneyGram is an easy-to-use service that allows you to pay your bill closer to home.
How do I set up a PEC automatic payment agreement?
To set up, manage, or withdraw your automatic payment agreement by phone, call us toll-free at 844-886-9798. You can make payments on any of your PEC accounts from your computer, phone, or tablet. Actively manage or set it and forget it with recurring automatic payments by bank draft or credit card.
Are PEC secure pay stations available 24/7?
Self-service PEC Secure Pay Stations are available 24/7 at PEC offices. If you have more than 10 accounts and do not use invoice billing, you must provide separate checks for each account or submit electronic remittance information. Western Union, MoneyGram, and VanillaDirect are now accepting PEC payments at participating locations.
How do I sign up for PEC emergency SMS text alert?
PEC Emergency SMS Text Alert Program Sign up for PEC’s emergency SMS (text) alert service by adding your mobile number to your account. PEC can send a text message to your mobile phone during an emergency, including prolonged power interruptions and peak energy demand situations.