If you’ve received a bill from SCS, also known as Statewide Collection Service, for a past due medical or other debt, you have several options to pay it conveniently Getting your account settled promptly is important to avoid additional fees or other collection actions.
In this comprehensive guide, we’ll explain the various ways you can pay your SCS bill online, by phone, by mail or in person
Overview of Statewide Collection Service (SCS)
SCS is a nationwide debt collection agency focused on recovering delinquent accounts for healthcare providers, municipalities, education institutions and more. They use legal means to get consumers to pay outstanding balances
If SCS is contacting you, it means an original creditor has placed your account with them for collection. You will receive letters and calls requesting payment on the past due amount.
It’s advisable to pay SCS or make payment arrangements to resolve the debt and avoid further collection efforts. Having an account in collections can also hurt your credit.
Paying Your SCS Bill Online
The fastest and easiest way to pay your SCS bill is online through their self-service portal, Express Pay. Here are the steps:
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Go to scsselfservice.com and click on “Log in to Your Self-Service Experience”.
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Enter your SCS account number or the phone number on your account.
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Input your 5-digit zip code.
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Accept the terms and conditions.
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Choose your payment amount and submit your credit/debit card or bank account information.
Online payments post instantly to your account. You can also set up recurring payments through Express Pay.
Paying Your SCS Bill by Phone
To pay your SCS bill over the phone, call 800-280-1232. Their automated system is available 24/7.
Follow the prompts to enter your account details and make a card payment using Visa, Mastercard, Discover or American Express for a convenience fee.
Speaking with a live SCS agent is also an option if you need to discuss payment arrangements or have account questions.
Paying Your SCS Bill by Mail
Mail a check or money order to:
SCS Payment Processing
PO Box 371
Muncie, IN 47308
Be sure to include your remittance stub or write your SCS account number on the payment to ensure proper crediting. Allow 7-10 days for mail payments to process.
Paying in Person at SCS Offices
You can visit a Statewide Collection Service office during business hours to pay your bill in person. They accept cash, checks, credit/debit cards and money orders.
Find your nearest SCS office on their contact page. In-person payments post to your account immediately.
What Payment Methods Does SCS Accept?
SCS offers flexibility when it comes to payment methods:
- Online – Credit/debit, bank account
- Phone – Credit/debit cards
- Mail – Check, money order
- In person – Cash, check, credit/debit, money order
Note that extra convenience fees apply to credit/debit card transactions. eCheck payments from a bank account online or in person do not have added fees.
Payment Plan Options with SCS
If you cannot pay the full balance due, you may be eligible for a monthly payment plan with SCS based on your financial situation.
Contact SCS to explain your circumstances and request an affordable payment arrangement. This can help avoid further collection efforts while you pay it off over time.
Having an agreed payment plan on file with SCS may also stop accounts from going to the next stage of collections like legal action. So getting a plan set up is critical if you need help paying.
Communicate with SCS If You Have Issues
Be upfront with SCS if you are struggling to pay or disputing the debt for any reason. Calling them directly at 800-280-1232 is the quickest way to address account issues.
You have consumer rights outlined in your SCS correspondence. Learn more on their website at statewidecollectionservice.com.
Avoid Additional Fees and Interest
To prevent your SCS account balance from increasing, pay on time each month or stick to your established payment plan. Late and returned payments typically incur more fees.
Unpaid debts may also get sent to another collection agency, be reported to credit bureaus or result in a lawsuit – so take steps to avoid further action.
Settle Your Account to Stop Collections
The ideal scenario is to pay your SCS bill in full or very aggressively to settle the amount owed. This will recall the account from collections back to the original creditor.
Having the past due debt paid gives you peace of mind and prevents more credit damage. If SCS is reaching out about an outstanding bill, take action to resolve it.
If SCS is collecting on a delinquent medical, utility, credit account or other debt in your name, you have options to pay it off. Using their online portal, phone system, mail or local offices, you can take care of your owed balance.
Communicate with SCS directly if you need payment arrangements or have questions. Settling collection accounts quickly can help improve your finances and credit.
A better way. A healthier way.
Since 1976, Specialized Collections Systems, Inc. has been perfecting healthcare collections, and in that time, we have learned which strategies are effective and which ones are not. SCS has evolved year-over-year, meeting the continuously changing needs of healthcare providers, patients and regulatory agencies. Unlike other collections firms, we understand that a patient-centric, education-based approach not only achieves superior collections results, but also works to ensure a positive experience for all parties throughout the collection process.
Services we offer: Skip Tracing
Skip tracing is the first step to successful account resolution. Through advanced technologies, the experts at SCS can quickly find account details and historical information about specific individuals. Accessing a multitude of public and private repositories, SCS can identify, locate and connect with patients faster, allowing for a fast and expeditious recovery of debt as well Credit Reporting
Checking credit history is standard practice for most households across the United States. Qualified bad debt is reported and updated on a weekly basis, allowing patients multiple and frequent opportunities to recognize their bad debt and improve their credit through tailored debt resolution plans. Third Party Debt Recovery
Specialized Collection Systems has decades of experience in the third-party medical collection arena. We employ high-quality technologies, build sophisticated data-analysis reporting systems and maintain intuitive industry knowledge through a tenured, professional, and compassionate team of employees. Account Consolidation
Designed to lower collection costs for our clients, account consolidation, creates a seamless linking of accounts across the full spectrum of medical specialties. The linking of accounts provides a proven method for SCS to identify and recover any balance owed to our clients, regardless of size. AI – Artificial Intelligence
Artificial Intelligence is a hot topic and buzzword in today’s business world. Through the use of intelligent software platforms, patients have the option to speak with and make payments with our iBot. Known as Alex, our iBot never sleeps, speaks multiple languages, and can simultaneously connect with an unlimited number of patients. BI – Business Intelligence
SCS has the advantage of a comprehensive collection platform with a central database that started in 1976. Our technical infrastructure allows for in-depth data mining and analysis, transforming normal collection reports into clear KPIs for our clients. Consulting Services
Our executive team of experts has been in medical collections since 1976. We have a unique perspective on the billing/recovery process from start to finish. We work with our clients as a part of their teams. We are always available to work through and develop new initiatives and processes that collectively advance all of our efforts. Patient Payment Advisors
Our Patient Payment Advisors are experienced in the intricacies of medical collections and billing. With an average tenure of 14.5 years with the organization, our bi-lingual team is well-trained to analyze account data, assist patients with understanding their bills and create customized solution plans. Full Suite Payment Communication Channels
A multifaceted approach to collecting allows patients to choose how they communicate with SCS. Offering all of the latest technologies, including e-mail, SMS text messaging, direct drop voicemails, and iBot communication, along with the tried-and-true methods of phone calls and postal services, exponentially increases and improves debt recovery, while also enhancing patient satisfaction. Account Audit Program
Is this truly bad debt? A question asked by many medical practices. SCS’s custom and unique ‘Audit Letter Program’ is like none other on the market. SCS can perform an audit of our client’s accounts before engaging in full collection efforts, which both lower risk and lowers costs and helps to protect our client’s brand and reputation through enhanced patient satisfaction. Customized-Client Workflows
Working with Specialized Collections Systems guarantees a customized collection workflow designed to complement our client’s business model and needs. We create fast and easy processes for clients to refer their accounts to our agency – your file format, your account details – we do the legwork for you. AR Clean Up and Recovery
It’s essential to audit and clean up your Accounts Receivable operations on an ongoing basis. SCS can help keep your books clean, so you can ensure your processes and cash flow stay manageable. There is no risk to you with SCS’s contingency fee schedule – let us show you!
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