Having clean, reliable water service is essential, but paying the water bill each month can feel like a hassle. The City of Xenia offers convenient online payment options to make handling your water utility bill fast and easy. This comprehensive guide will walk through how to pay online, understand your water usage and charges, set up autopay, and avoid late fees.
Benefits of Paying Your Water Bill Online
Paying your Xenia water bill online has many advantages over mailing a check or paying in person:
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It’s fast and simple – Pay in just a few clicks 24/7
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Saves time – Avoid driving to City offices or waiting on hold
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Stay organized – Keep billing history and receipts in one place
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Schedule payments – Set up automatic or one-time future payments
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No fees – Xenia does not charge service fees for online payments
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Paperless – Receive and pay bills electronically
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Secure – Payment portal uses encryption for safety
How to Pay Your Water Bill Online
Follow these easy steps to pay your Xenia water bill through the online payment portal:
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Go to XeniaOH.Watersmart.com
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Click on Pay Bill in the top menu
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Sign in or select Pay As Guest and enter account information
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Choose a payment amount and select payment method
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Review payment details and click Submit
The whole process takes less than 5 minutes when signed in. You’ll receive a confirmation email with your payment details.
Understanding Your Water Usage Bill
When reviewing your monthly City of Xenia water bill, key sections include:
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Account summary – Lists account number, balance due
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Meter readings – Previous and current reading dates and usage
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Rates – Breakdown of water and sewer charges
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Billing history – Past payments and balance forward
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Total charges – Adds up all current charges
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Messages – Important notices from the City
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Due date – Payment due by this date to avoid late fees
Payment Plan Options
If you need help paying your water bill on time, the City of Xenia offers payment plan options to divide the balance into smaller installments over several months.
To set up a payment plan:
- Contact the Utility Billing office to discuss terms
- Make initial payment to activate the plan
- Stick to monthly installment schedule to avoid penalties
- Email reminders are sent as payments come due
Payment plans help avoid service disruption as long as agreed payments are made.
Ways to Pay the Xenia Water Bill
The City provides several payment options to easily pay your water bill:
- Online – Through InvoiceCloud portal 24/7
- AutoPay – Automatic monthly payments from your account
- Phone – Call InvoiceCloud automated line
- Mail – Send check or money order to Utility Billing
- In person – Pay at Utility Billing office
- Drop box – Use the drive-up box behind City Hall
Avoid Late Fees with AutoPay
The easiest way to never miss a water bill payment is to enroll in AutoPay. This authorizes recurring automatic payments from your bank account each month.
To enroll in AutoPay:
- Login to your InvoiceCloud account
- Click on AutoPay
- Enter bank account information
- Select payment date
- Review and submit request
Now your water bill will be paid on time automatically every month!
Supported Payment Methods
The City of Xenia accepts the following ways to pay your water bill:
- Debit or credit card – Visa, Mastercard, Discover
- Electronic check (ACH) – From checking or savings account
- Cash – For in-person payments only
- Check – Mail or in-person
- Money order – Mail-in payments only
Usage fees apply to credit and debit card transactions. E-checks are free.
Account Management with InvoiceCloud
With an InvoiceCloud online account, you can:
- View bills and payment history
- Make one-time or recurring payments
- Enroll in autopay
- Store payment methods
- Receive billing reminders
- Go paperless
Access your water account anywhere 24/7 to manage payments! Sign up for an account today.
Qualifying for Financial Assistance
For low-income residents struggling to pay water bills, Xenia offers financial assistance programs that provide discounts based on your household income and size.
To apply for financial assistance:
- Contact Utility Billing to request an application
- Submit completed form with income verification
- If approved, discounted rates will apply to your account
Aid is available for qualifying Xenia water customers based on need.
Paying your Xenia water bill online is quick, easy, and secure. Sign up through InvoiceCloud today to simplify water utility payment management.
Committed to Providing Clean, Safe Water for All Our Customers.
IMPORTANT NOTICE: Lead Service Line Study
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FAQ
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