Living in the beautiful waterfront city of Vallejo comes with the responsibility of paying your water bill. This guide will walk you through everything you need to know about paying your Vallejo water utility bill online, by phone, by mail or in person
Overview of Vallejo Water Utility Bills
The City of Vallejo provides water service to residents and charges on a monthly billing cycle Bills are issued around the 25th of each month and are due by the 15th of the following month
Key details about Vallejo water bills:
- Charges are based on amount of water used plus a fixed service charge
- Bills can be viewed online through Click2Gov portal
- Bills not paid by due date incur a 10% late payment penalty
- Service may be disconnected with multiple late payments
Rates are set by the Vallejo City Council and may change annually. Current rates can be found on the City of Vallejo website.
Online Payment through Click2Gov
The fastest and most convenient way to pay your Vallejo water bill is online through the Click2Gov portal.
To pay online:
- Go to Click2Gov website
- Enter your 10 digit account number
- Select “Make Payment” and enter payment details
- Pay by credit/debit card or e-check
Online payments process immediately and avoid late fees. You can also set up autopay and access payment history.
Payment by Phone
Call the City of Vallejo utility billing department at (707) 648-4345 to pay your water bill by phone.
Have your account number and payment information ready. Phone payments process immediately. Fees may apply for phone payments.
Payment by Mail
To pay your Vallejo water bill by mail:
- Write your 10 digit account number on your check or money order
- Make payable to “City of Vallejo”
- Mail to: PO Box 1089, Vallejo CA 94590
Allow 7-10 days for mailed payments to process and avoid late fees. Payments are posted on the day received.
In-Person Payment
You can pay your water bill in person at Vallejo City Hall:
- Location: 555 Santa Clara Street Vallejo, CA 94590
- Cashier Hours: Mon-Thurs 9am-5pm, Fri 9am-4pm
- Closed holidays
In-person payment accepts cash, check, money order or card. Get receipt as proof of payment.
Assistance Paying Vallejo Water Bills
If you are having difficulty paying your Vallejo water bill, these programs may help:
- Payment extensions – Contact billing department
- Payment plans – Arrange installments for past due balance
- Low income discount – Up to 30% off water bills
- Water bill financial aid – For qualified low income households
Contact the water department right away if you anticipate problems making payments so they can discuss options.
Avoid Late Fees and Disconnection
To keep your water flowing and avoid extra fees, remember to:
- Pay bill in full by due date, normally the 15th
- Enroll in autopay or set bill reminders
- Contact billing department about assistance programs
- Set up payment plan for past due balance
- Provide updated contact info for mailed notices
Paying your water bill on time takes a little planning, but ensures continuous service for your home or business. Contact the Vallejo water department if you have any questions about your bill or payment options.
Frequency of Entities:
Vallejo: 14
water bill: 8
payment: 6
online: 4
Click2Gov: 3
phone: 2
mail: 2
in person: 2
late fee: 2
assistance: 2
Other Water Service Fees
Delinquent Shutoff Processing Fee $151.00
Meter lock fee $249.00 for 1st Occurrence
NSF check fee $25.00/35.00
Water Meter Test fee under 1 1/2 inch $242.00
Request same-day service after 3:00 p.m. $144.00
Illegal Turn on penalty $225.00
Water Division, Tampering, and/or Theft $225.00 Payment Options
US Mail – The most common way is to make your payment is by using the the envelope included with your bill to mail in your bill.
In Person – You are welcome to come to our counter on the first floor of City Hall and pay in person when City Hall is open. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.
AutoPay – The most convenient payment process for you may be the election of Autopay. This allows direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.
Pay Online – You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card or checking account (we accept MasterCard, and Visa). Discontinue Water Services
It is a customers responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within one (1) business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior months service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.
The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today, visit the Water Rate Assistance Programs Website Water Moratorium Update
On April 2, 2020, California Governor Newsom signed an executive order restricting water shutoffs to homes and small businesses during the COVID-19 pandemic.
The order protected consumers who could not pay for their water service during the pandemic, relieving them of fear that their water service may be shut off for non-payment. Although customers were protected from shut-offs during this time, this did not mean that the water delivered to customers could be provided free of charge. Costs to treat, monitor, and deliver drinking water to customers remained unchanged. For those customers not paying their bills, the unpaid amounts accumulated (interest-free) and were tracked by the Water Billing team.
The Governor’s water billing moratorium came to an end on December 31, 2021. With the lifting of the states moratorium so close to the holidays, and then the surge of the Omicron variant, the Vallejo Water Department opted to continue the water billing moratorium through March 31, 2022, in order to continue to provide a safety net to customers. With Vallejo’s billing moratorium ending on March 31, all unpaid water charges that were delinquent on, and accrued, since April 2020 will be due.
We understand this can be a stressful transition for our customers, and we are here to help. We offer flexible and extended no-interest payment plans to avoid service shutoff.
Delinquency notices for past-due amounts will begin to be mailed to water customers in April 2022.
To arrange for your payment plan:
In addition to payment plan options, the Water Rate Assistance Program (WRAP) is available to qualified customers. To learn more about WRAP visit myvallejo.com/wrap.
Español:
El 2 de abril de 2020, el gobernador de California, Newsom, firmó una orden ejecutiva que restringe los cortes de agua a hogares y pequeñas empresas durante la pandemia de COVID-19.
La orden protegió a los consumidores que no pudieron pagar su servicio de agua durante la pandemia, aliviándolos del temor de que su servicio de agua pudiera ser cortado por falta de pago. Aunque los clientes estaban protegidos de los cortes durante este tiempo, esto no significaba que el agua entregada a los clientes pudiera proporcionarse de forma gratuita. Los costos para tratar, monitorear y entregar agua potable a los clientes se mantuvieron sin cambios. Para aquellos clientes que no pagaban sus facturas, los montos impagos se acumulaban (sin intereses) y eran rastreados por el equipo de Facturación de Agua.
La moratoria de facturación de agua del Gobernador llegó a su fin el 31 de diciembre de 2021. Con el levantamiento de la moratoria estatal tan cerca de las vacaciones, y luego el aumento de la variante Omicron, el Departamento de Agua de Vallejo optó por continuar con la moratoria de facturación de agua hasta marzo 31 de enero de 2022, para continuar brindando una red de seguridad a los clientes. Con la moratoria de facturación de Vallejo que finaliza el 31 de marzo, todos los cargos de agua impagos que estaban delincuentes y acumulados desde abril de 2020 vencerán.
Entendemos que esto puede ser una transición estresante para nuestros clientes y estamos aquí para ayudar. Ofrecemos planes de pago flexibles y extendidos sin intereses para evitar el corte del servicio.
Los avisos de delincuencia por montos vencidos comenzarán a enviarse por correo a los clientes de agua en abril de 2022.
Para organizar su plan de pago:
- Correo electrónicovallejowaterbilling@cityofvallejo.net
- Llama al (707) 648-4345
Además de las opciones de planes de pago, el Programa de asistencia para la tarifa del agua (WRAP) está disponible para clientes calificados. Para obtener más información sobre WRAP, visite myvallejo.com/wrap.
Filipino:
Noong Abril 2, 2020, nilagdaan ng Gobernador ng California Newsom ang isang executive order na naghihigpit sa pagsara ng tubig sa mga tahanan at maliliit na negosyo sa panahon ng pandemya ng COVID-19.
Pinoprotektahan ng kautusan ang mga mamimili na hindi makabayad para sa kanilang serbisyo sa tubig sa panahon ng pandemya, na pinawi sa kanila ang takot na ang kanilang serbisyo sa tubig ay maaaring putulin dahil sa hindi pagbabayad. Bagamat ang mga customer ay protektado mula sa mga shut-off sa panahong ito, hindi ito nangangahulugan na ang tubig na inihatid sa mga customer ay maaaring ibigay nang walang bayad. Ang mga gastos sa paggamot, pagsubaybay, at paghahatid ng inuming tubig sa mga customer ay nanatiling hindi nagbabago. Para sa mga customer na hindi nagbabayad ng kanilang mga bill, ang mga hindi nabayarang halaga ay naipon (walang interes) at sinusubaybayan ng Water Billing team.
Ang moratorium sa pagsingil ng tubig ng Gobernador ay nagwakas noong Disyembre 31, 2021. Sa pag-alis ng moratorium ng estado nang malapit na sa holidays, at pagkatapos ay ang pagdagsa ng variant ng Omicron, pinili ng Vallejo Water Department na ipagpatuloy ang moratorium sa pagsingil ng tubig hanggang Marso 31, 2022, upang patuloy na makapagbigay ng safety net sa mga customer. Sa pagtatapos ng moratorium sa pagsingil ng Vallejo sa Marso 31, ang lahat ng hindi nabayarang singil sa tubig na hindi nabayaran, at naipon, mula noong Abril 2020 ay dapat bayaran.
Nauunawaan namin na maaari itong maging isang mabigat na transisyon para sa aming mga customer, at narito kami upang tumulong. Nag-aalok kami ng flexible at pinalawig na mga plano sa pagbabayad na walang interes upang maiwasan ang pagsara ng serbisyo.
Magsisimulang ipadala sa koreo ang mga abiso ng pagkadelingkuwensiya para sa mga halagang lumampas sa takdang petsa sa mga customer ng tubig sa Abril 2022.
Upang ayusin ang iyong plano sa pagbabayad:
- Mag-email sa[email protected]
- Tumawagsa (707) 648-4345
Bilang karagdagan sa mga opsyon sa plano ng pagbabayad, ang Water Rate Assistance Program (WRAP) ay magagamit sa mga kwalipikadong customer. Upang matuto nang higit pa tungkol sa WRAP bisitahin ang myvallejo.com/wrap. Water Rates
Should you set up auto-pay for your water bills or not?
FAQ
How to pay Vallejo water bill?
Where can I pay my Detroit water bill?
Who is the water director of Vallejo?
Does Vallejo offer online payment services?
For your convenience, the City of Vallejo offers the following options for online payment services.
How many people does the Vallejo Water Department serve?
The Vallejo Water Department provides water service to 121,000 people through more than 38,000 service connections. The department’s 95 employees work hard every day to ensure that these services are delivered with the highest levels of quality, reliability and customer service.
Does Vallejo have a water rate Assistance Program?
The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive.
Does Vallejo have a water moratorium?
However, that executive order water moratorium came to an end on December 31, 2021. The City of Vallejo extended a grace period to their customers through March 31, 2022. What is the WRAP program? The Water Rate Assistance Program (WRAP) is a financial assistance program for Vallejo Water customers who are income-eligible for the program.
Does Vallejo have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Vallejo Water Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.