As a resident or business in Roswell, New Mexico, you receive monthly water service from the city’s Utilities Department. Prompt payment of your water bill ensures continuous service without disruption The City of Roswell offers various convenient payment options for customers to pay their water utility bills on time each month.
Understanding the Roswell Water Bill
Your monthly bill includes charges for:
- Water usage based on actual metered consumption
- Sewer service at a fixed rate
- Sanitation/trash pickup fees
The bill may also list any special fees, adjustments or outstanding balances. The due date for payment is typically 20-25 days from the billing date.
Review your water bill carefully each month for accuracy. Compare the usage to prior months to check for unusual spikes that could indicate leaks. Report any potential issues promptly to the city’s Utility Billing Department.
Ways to Pay Your Water Bill in Roswell
The City of Roswell provides various payment methods to make it quick and easy to pay your monthly water bill on time
Pay Online
The fastest way to pay is through the city’s online self-service portal at roswellnmcitizens.munisselfservice.com. Login or create an account to make secure one-time or recurring payments from your bank account or debit/credit card.
Pay by Phone
Call the Utility Billing office at 575-624-6711 to pay your water bill over the phone using your credit/debit card or electronic check. Be sure to have your account number handy.
Pay by Mail
Mail a check or money order payable to City of Roswell along with your payment stub to:
City of Roswell
PO Box 1838
Roswell, NM 88202
Allow sufficient time for mailed payments to be received by the due date.
Pay in Person
Bring your payment to the Utility Billing office located at 415 N. Richardson Ave. They accept cash, checks, money orders and credit/debit cards. The office is open 8:30am-4pm Monday to Friday.
After hours, a 24/7 drive-up drop box is available across the street from the Utility Billing entrance. Payments left in the drop box before 8am will be posted the same day.
Pay via Automatic Bank Draft
Authorize the city to automatically withdraw your water payment each month from your checking or savings account. Sign up online or complete an auto-draft form at the Utility Billing office. Payments will be drafted on the due date.
Avoid Late Fees and Disconnection
The City of Roswell charges a 10% penalty on bills not paid by the due date. Make payments on time to avoid late fees.
Past due accounts may be subject to water service disconnection. To restore service, the full account balance must be paid.
If you need help paying your water bill, contact Utility Billing right away. Payment plans or extended payment arrangements may be available for those who qualify. Discuss options before an account becomes severely delinquent and risk shutoff.
Keeping your City of Roswell water account in good standing ensures uninterrupted service. Utilize the convenient online and phone payment options to pay on time each month. Sign up for account alerts to avoid forgetting due dates. Maintaining open communication and paying bills promptly are the keys to smooth service.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
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