Paying your water bill is an essential responsibility for all residents and businesses in Roswell, New Mexico. The city provides water, sewer, and sanitation services to around 18,000 households, so it’s important to understand the payment options and policies. This guide will explain everything you need to know about paying your Roswell water bill conveniently and on time.
Overview of Roswell Water Billing
The City of Roswell Utilities Department is responsible for water billing and collection. Bills are issued monthly based on metered water usage. In addition to the water usage fee the bill also includes sewer and sanitation charges.
The utility billing office is located at 415 N. Richardson Ave. This is where you can pay your bill in person set up new service discuss payment issues, and more. But the city offers multiple ways to pay beyond just going to the office directly.
Ways to Pay Your Roswell Water Bill
There are several options for paying your monthly water bill in Roswell
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Online – The fastest and most convenient way to pay is through the online citizen self service portal at roswellnmcitizens.munisselfservice.com. You can pay by credit/debit card or e-check. You can also set up recurring payments here.
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Phone – Call the billing office at 575-624-6711 to pay over the phone using a card.
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Mail – Send a check or money order payable to City of Roswell to: PO Box 1838, Roswell, NM 88202.
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In person – Visit the billing office at 415 N. Richardson Ave. You can pay using cash, check, or card.
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Drop box – A secure drop box is located across the street from the billing office. Place your payment here after hours.
Payment Policies and Deadlines
Payments are due by the 15th of each month. If not paid by the due date, a late fee will be assessed and the account considered delinquent.
If an account is past due, the city may initiate shut off procedures. To avoid service interruption, customers should bring accounts current immediately. Extended payment plans may be available for those unable to pay the full balance.
Disconnected accounts must be paid in full for service to be restored. The city may also place a lien on the property for unpaid utility bills.
Setting Up New Water Service
When moving to a new home or apartment in Roswell, you’ll need to establish utility services by submitting a New Service application. This can be done online or by visiting the billing office.
If renting, tenants are usually responsible for the water bill. But property owners must submit a Notice of Financial Responsibility to assign billing responsibility to the tenant. If this notice is not on file, the owner will be held accountable for any unpaid bills.
A deposit may be required to start new service, based on credit history. Service can be activated 1-2 business days after applying.
Understanding Your Water Bill Amount
Your monthly water bill amount will vary based on consumption, but also includes fixed charges:
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Water usage fee – Based on the number of gallons used as recorded by your water meter. Rates per 1000 gallons increase with higher usage.
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Sewer fee – Set at 95% of the water usage fee. Charged for accessing the wastewater system.
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Sanitation fee – A fixed monthly charge for trash collection services.
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Service fee – Covers administrative costs. The amount depends on your meter size.
Rates are adjusted annually based on an inflation index. Notice is provided each year regarding the coming rate changes.
Avoiding High Bills and Leaks
You can avoid sticker shock on your monthly water bill by monitoring usage and watching for leaks:
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Check your usage history for trends and spikes that may indicate a leak.
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Install a water meter monitor that tracks consumption in real time.
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Regularly check faucets, showerheads, and toilets for leaks. Even small drips can waste hundreds of gallons per month.
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Look for wet spots in your yard that may indicate an underground leak in supply lines.
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Adjust sprinkler timers seasonally and fix broken sprinkler heads.
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Don’t leave taps running when not in use.
Take action promptly if a leak is suspected on your side of the meter. But for issues with the meter itself, contact the city’s Central Control department.
Making the Most of Your Roswell Water Service
By understanding the billing process and paying on time each month, you can avoid disruption to your essential water service in Roswell. Monitor your usage closely and be proactive about fixing leaks. And take advantage of convenient payment options like online billing and automatic bank drafts to make paying your water bill fast, easy, and trouble-free.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
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