Living in beautiful Pompano Beach it’s easy to take for granted having clean running water in our homes. But that pristine water doesn’t come free – we have to pay our water bills! Thankfully the city offers secure online payment options and great customer service to make it easy.
As a Pompano Beach resident, I appreciate how the city’s water utility department focuses on providing top-notch service. In this article, I’ll outline the simple ways to pay your water bill with Pompano Beach Utilities Learning these methods can save you time and effort each month
Online Payments
The easiest way to pay your Pompano Beach water bill is online through a secure third-party payment processor, First Billing. You can access First Billing directly from the utility department’s website.
First Billing allows you to pay by credit/debit card, e-check, or even text-to-pay. You can make one-time payments or set up convenient recurring payments. Registration is free and only takes a few minutes.
The online payment portal is user-friendly with options to view billing history and payment history. I like getting emailed receipts for my records too. Online payments post instantly to your account for on-time payment.
Mobile App
Today, we all have our phones in hand 24/7. The First Billing mobile app makes it even simpler to pay on the go. Just download the app and log in to your account.
The app allows you to make payments, view bills, see payment history, update account info, and enroll in paperless billing. Payments can be made with Apple Pay, Google Pay, credit/debit cards, or e-check.
I love the convenience of paying via the app anytime, anywhere. The app sends me notifications when my bill is ready so I can quickly log in and pay right from my phone.
Automated Phone Payments
If you prefer to pay your water bill over the phone, the First Billing automated payment system is available 24/7 at (877) 590-1217. You can call anytime in English or Spanish.
Just have your account number, billing zip code, and credit/debit card numbers ready to input using your phone keypad. The interactive voice response system easily guides you through the payment process.
Phone payments are fast and uncomplicated. I like having the automated option for times when the website is down or I’ve misplaced my bill. The 24/7 availability is a great perk.
Live Agent Phone Support
In addition to the automated phone payments, First Billing has live customer service agents available weekdays from 8 AM to 6 PM at (855) 270-3592.
The knowledgeable agents can help with payments, account questions, billing concerns, and any other utility issues. It’s nice to be able to speak directly to a person when needed.
I take advantage of the live phone support if I have a complex billing question or want to set up new service. The agents are always friendly and quick to assist.
Secure and Convenient Payment Processing
First Billing utilizes industry-leading security measures to keep your information safe, including PCI Level 1 compliance. You can trust that your payments are protected.
I love the convenience of paying exactly when and how I want, either on the First Billing website or mobile app. I like the options to store payment methods for quick checkout and set up automatic payments.
The detailed billing and payment history provides transparency into my water usage and charges each month. The 24/7 account accessibility gives me flexibility.
Avoid Late Fees and Service Disruption
With the remote payment options from First Billing, there’s no reason to miss paying your Pompano Beach water bill on time each month. Late payments can lead to fees, penalty interest charges, and even water service shutoff.
I take advantage of text and email bill reminders and due date notices so I never forget. Recurring auto-payments give me peace of mind that my bill is always paid on the due date, even when I’m traveling or busy.
Staying current on your water bill maintains positive standing with the utility and ensures your essential water service continues uninterrupted.
Exceptional Customer Service
I’m continually impressed with the customer service provided by the City of Pompano Beach Utilities Department and First Billing. All interactions are professional and efficient.
Questions and issues are resolved promptly by knowledgeable staff members. Detailed account information empowers customers to understand water usage and billing activity.
Multiple payment channels fit individual needs and preferences. Whether online, phone, mail-in, or in person, paying your Pompano Beach water bill is quick and easy.
Accessible, Modernized Billing and Payment
As you can see, Pompano Beach offers user-friendly online and phone payment systems through First Billing to maximize convenience.
Registration is simple and fast. The website and mobile app make reviewing your bill and making secure payments effortless 24/7. Automated and live agent phone assistance provides additional support.
Modernized billing and payment processes save customers time while ensuring accuracy. I’m proud to live in a city utilizing technology to better serve the community. Paying your water bill should be hassle-free, and with First Billing’s systems, it is!
Sign Up For Reuse Irrigation
If you own a single family residence, view a map to see if you are in a reuse service area and sign up online at www.icanwater.com If you own a commercial or multifamily residence or are a contractor hooking up to reuse on your own, view instructions on how to hook up to reuse. You may also contact Customer Service via telephone at (954) 786-4637.Water Cross Connection and Back flow Prevention ManualWater Reuse Manual
Residences and businesses with an odd-numbered street address may water lawns and landscapes on Wednesdays and/or Saturdays, only before 10:00 a.m. or after 4:00 p.m. Residences and businesses with an even-numbered street address, no street address, or those who irrigate both even and odd addresses within the same zones, which may include multi-family units and homeowners associations, may water lawns and landscapes on Thursdays and/or Sundays, only before 10:00 a.m. or after 4:00 p.m. Residences and businesses that use reuse water for irrigation are allowed to water all days, except between 10 a.m. – 4:00 p.m. Download the latest Landscape Irrigation Water Restrictions for Residents and Businesses If you have any questions about the current water restrictions call the South Florida Water Management District hot line at 800.662.8876 or the City of Pompano Beach Customer Service Department at 954.786.4637.
Annual Water Quality Report
To view the drinking water Annual Water Quality Report, please click on this link or the inside this box.
Water Bill Payment Breach Reported In Pompano Beach
FAQ
What is the phone number for the city of Pompano Beach water bill?
How can I know my water bill?
How do I start the water service in Pompano Beach?
How do I contact Pompano Beach water billing?
City of Pompano Beach Water Billing Information: Water Billing Customer Service (954) 786-4637 Water Billing Customer Service hours of operation: Monday – Thursday 7:00 AM – 6:00 PM EST Reconnection Mon – Thur After 6:00PM (954) 540-5769 After hours Emergencies: (954) 942-2202 Fax: (954) 786-4643 Email: [email protected]
Why is Pompano Beach partnering with first billing?
The City of Pompano Beach is partnering with First Billing to provide our customers with a more secure and user friendly payment processing experience. Click continue to get started and register your account, or login to First Billing.
Does Pompano Beach use electronic meter reading?
The City of Pompano Beach now uses electronic meter reading. This means we no longer send a meter reader to read your water meter, but read it remotely by means of radio transmission. This new technology ensures accuracy and captures a more detailed history of your monthly usage.