How to Pay Your Water Bill in Philadelphia

Paying your water bill on time is an important responsibility as a homeowner or renter in Philadelphia. The city’s Water Revenue Bureau handles water billing and collections for Philadelphia residents. There are several ways to pay your Philadelphia water bill conveniently.

Online Payment

The easiest way to pay your Philadelphia water bill is online through the Water Revenue Bureau website You can make a one-time payment or set up recurring payments

To pay online, go to www.phila.gov/waterbill and click on “Pay or Dispute Your Water Bill”. You will need your 11-digit account number and 4-digit PIN code, which can be found on your printed water bill.

Online payment options include credit/debit card, electronic check from your bank account or digital wallet services like Apple Pay and Google Pay A convenience fee applies to credit/debit card payments

Setting up auto-pay links your water account to your bank account or credit card. Your bill gets paid automatically each month with no worries about late fees.

By Phone

Call the Water Revenue Bureau at 215-686-6880 to pay your water bill over the phone. Have your account number and PIN handy when you call.

You can pay with a credit/debit card or electronic check from your bank account A convenience fee is charged for credit/debit card payments

The automated phone payment system is available 24/7. If you need to speak with a customer service agent, call during normal business hours.

In Person

To pay your water bill in person with cash, check or money order, visit one of three Water Revenue Bureau customer service centers:

• 1301 Market St, Philadelphia, PA 19107
• 4523 N Broad St, Philadelphia, PA 19140
• 600 Reed St, Philadelphia, PA 19147

Be sure to bring your printed water bill. In-person payments allow you to get a receipt right away. Customer service centers are open Monday-Friday from 8:30 AM to 5 PM.

You can also pay at an authorized payment agent location such as CheckFreePay, PayNearMe or 7-Eleven. Visit the Water Revenue Bureau website for locations.

By Mail

Mail your water bill payment to:

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Make checks or money orders payable to “City of Philadelphia”. Include your remittance stub or write your 11-digit account number on the check or money order.

Allow 7-10 business days for mailed payments to process. Only use this option if the other payment methods are not available.

Financial Assistance Programs

If you are having trouble paying your Philadelphia water bill, you may qualify for financial assistance:

• The Tiered Assistance Program (TAP) offers bill discounts based on income.

• The Senior Citizen Water Bill Discount gives seniors 65+ a 25% discount.

• The Customer Assistance Program helps with overdue water bill balances.

Visit the Water Revenue Bureau website to learn more about these programs to help pay your water bill.

Avoid Late Fees

Water bills in Philadelphia are issued quarterly and are due about 30 days after they are issued.

If you don’t pay your water bill by the due date, a 1.5% late penalty gets added to the balance each month. Shut off and reconnection fees can also be charged for non-payment.

Avoid late fees and service interruptions by paying your water bill on time. Sign up for email reminders through the Water Revenue Bureau to know when your bill is coming up due.

Paying your Philadelphia water bill through the various options ensures your account stays current and water service continues without disruption. Reach out to the Water Revenue Bureau if you have any questions about billing or payment assistance programs.