How to Pay Your Water Bill in Monroe, Louisiana

Paying your water bill is an essential part of being a resident or business owner in Monroe, Louisiana. The city provides water services to all residents and businesses, and in return you must pay your water bill in a timely manner. Failure to pay your bill can result in service interruption or penalties. Thankfully, Monroe offers multiple convenient ways to pay your water bill. This article will explain the various options for paying your water bill in Monroe.

Monroe Water Utility Overview

The City of Monroe provides water services to all residents and businesses located within the city limits. The Water System division of the Public Works department oversees water treatment, distribution, billing and customer service. The Utility Billing division handles billing and collections for water and sewer services.

As a customer, you are responsible for paying your monthly water and sewer bill. Bills are sent out monthly and payment is due by the due date printed on your statement. If you fail to pay on time, a 10% late fee will be added to your account. After 60 days of nonpayment, your water service may be disconnected.

The city offers various payment options to make it easy and convenient to pay your bill on time each month Read on for more details,

Payment Options in Monroe

There are several ways you can pay your water bill to the City of Monroe each month

Pay Online

The easiest way to pay is online through the City of Monroe Online Payment Portal. You can pay using Visa, MasterCard, Discover or American Express. A small convenience fee of $1.95 applies to online payments.

To pay online you will need your 10 digit account number printed on your water bill. Sign up for an account on the portal to store your payment information for quicker checkout in the future.

Pay by Phone

Call 318-329-2220 to pay your water bill over the phone using a debit/credit card. Have your account number ready when you call.

Pay by Mail

Mail your payment stub along with a check or money order payable to City of Monroe to:

City of Monroe
Utility Billing Division
P.O. Box 123
Monroe, LA 71201

Please write your account number on the check or money order. Allow 3-5 business days for mailed payments to process.

Pay in Person

Bring your payment to the Utility Billing office at the City Hall Annex located at 316 Breard Street in Monroe. You can pay with cash, check, money order or debit/credit card. The office is open Monday-Friday from 8am-5pm.

Automatic Bank Draft

Sign up for auto-draft from your bank account so your water bill is paid automatically each month. Complete the Bank Draft Authorization form and return it with a voided check to the Utility Billing office.

Pay at Third Party Locations

You can pay your Monroe water bill at select retailers that have partnered with the city as authorized payment centers. Locations include Walmart, Kroger, CVS and Walgreens. Bring your water bill or account number. A convenience fee may apply.

Special Programs

The City of Monroe offers special programs and services to assist customers, including:

• Lifeline Assistance – Offers a reduced utility rate for low income residents who meet eligibility requirements.

• Senior Citizen Discount – Seniors age 62+ receive a discount on trash collection services.

If you qualify for these programs, contact the Utility Billing office for more information on enrollment.

Avoid Late Fees and Disconnection

Pay your water bill by the due date each month to avoid penalties and maintain uninterrupted service. If you anticipate having trouble making a payment, contact Utility Billing right away to set up a payment plan.

Sign up for paperless e-billing and account notifications to stay on top of your bill. Report any billing errors promptly to get corrected statements. And consider enrolling in auto-draft to ensure your bill gets paid on time if you tend to forget due dates.

Keeping your water account in good standing is an essential responsibility as a Monroe resident or business owner. Pay your bill on time and take advantage of the city’s convenient payment options. Contact Utility Billing if you have any questions or need assistance with your water account.