Having access to clean, reliable water in your home is an essential service. As a Midland, MI resident, understanding how to pay your city water/sewer bill on time every month is important. This guide will walk through the available payment options, policies, and tips for paying your Midland water utility bill with ease.
Overview of Midland Water Bills
The City of Midland provides water and sewer utility services to residential and commercial customers within Midland city limits. Water bills are issued monthly and include charges for water usage, sewer service, infrastructure maintenance, and any applicable taxes.
Bills are calculated based on metered water consumption measured in units. Usage rates vary based on several factors like customer class and meter size. Sewer charges are based on your water usage. Current Midland water and sewer rates can be found on the city’s website.
Water meters are read around the 15th of each month, after which bills are mailed out Payment is due by the end of the following month For example, meters read on 1/15 would have a bill due by 2/28.
Ways to Pay Your Midland Water Bill
The City of Midland offers several payment options to provide convenience and flexibility
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Online – Pay by credit/debit card or eCheck via the payment portal on the city’s website.
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Auto Pay – Enroll in automatic bank account withdrawals each month to set payments on autopilot.
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By Mail – Mail in a check or money order payment to the address on your printed bill.
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In Person – Bring cash, check, or card payment to the City Treasurer’s Office or use the drop box.
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By Phone – Call the Treasurer’s Office during business hours to pay over the phone.
Paying Online
The fastest and most convenient way to pay is online via the City of Midland payment portal:
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Visit cityofmidlandmi.gov/pay
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Select Water/Sewer Payment and enter your account number
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Choose your payment amount and method
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Submit payment and save the confirmation
Online payments process quickly, typically by the next business day. You can use a credit/debit card or eCheck (ACH) for no added fees.
Enrolling in Auto Pay
Skipping manual payments by enrolling in auto pay is highly recommended. With auto pay, your water bill is withdrawn automatically from your authorized bank account each month.
To get started, download the Auto Pay form from the city website. Fill it out with your account and bank details and mail it to the address provided.
Once enrolled, you’ll receive bills for your records but no further action is needed. To cancel, submit an auto pay cancellation form at least 5 days before your next due date.
Paying by Mail
To pay your water bill by mail, write a check or money order payable to City of Midland and mail to:
City of Midland
PO Box 1647
Midland, MI 48641-1647
Be sure to include your account number on the check and allow 5+ days for delivery before the due date.
Paying In Person
You can pay your water bill in person at the City Treasurer’s Office located at:
333 W Ellsworth St
Midland, MI 48640
Bring your payment or visit during business hours Monday-Friday. An after hours drop box is also available.
Avoid Late Fees and Disconnection
To avoid late fees and service interruption, your Midland water bill must be paid in full by the due date printed on your statement. Grace periods and payment arrangements may be available for those facing temporary hardship.
Key payment policies and penalties include:
- Bills not paid by the due date incur a late fee up to 10%
- Accounts 30+ days past due may be disconnected
- Service will not be restored until the past due balance is paid
- A reconnection fee of $25 may apply if disconnected
- Partial payments are applied to sewer charges first
By paying on time every month, you can avoid these fees and potential service disruptions. Contact the city immediately if you anticipate difficulty paying a bill.
Payment Assistance Programs
If you are struggling to keep up with water payments, Midland offers some resources that may help:
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Payment plans – Arrange a payment plan to pay your balance over an extended timeframe.
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LIHWAP Aid – Low Income Household Water Assistance Program provides federal aid for water bills.
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Nonprofit assistance – Local organizations like United Way may provide utility bill grants.
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Leak adjustments – You may qualify for a leak adjustment on sewer charges if a leak caused abnormal usage.
Explore these and other assistance options if you are unable to pay your water bill. Shutoffs can be avoided with the help of payment arrangements and aid programs.
Tips for Paying Midland Water Bills
Follow these tips and best practices when paying your Midland water utility bill:
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Pay a few days early to avoid processing delays
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Double check account numbers when paying online
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Monitor usage closely and report leaks immediately
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Enroll in paperless e-billing for convenience
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Maintain accurate contact info and mailing address
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Seek assistance early if struggling to pay on time
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Keep payment confirmations and statements
Paying your water bill doesn’t need to be a hassle. Use the right payment method for your needs, pay on time, and take advantage of programs if you require assistance. This will ensure you continue receiving uninterrupted water service.
Access to water is crucial for all homes and businesses. Paying your monthly City of Midland water/sewer bill on time is essential to maintaining this service. With options to pay online, by mail, auto pay, or in person, choose the most convenient method that fits your needs. Use available assistance if facing financial hardship. Employ these best practices, and you can easily stay on top of your Midland water payments.
Pay Water or Sewer Bills | Pay Now.
User name and password are required to log in. Residents will need their account number to create a user name and password for the first time. Once logged in, residents can sign up for e-billing, view their account, or schedule a payment immediately or for a future date with Visa, MasterCard, or e-check.. Questions? Call 989-837-3341 or email the Water Department.
NEW! Pay Property Taxes Online | Pay now
City property owners can now pay property taxes online via credit card or electronic check. Search for the property address and click the “Tax Information” tab to access the payment portal. A 2.8% fee applies to credit card transactions and an $0.85 fee applies for each electronic check transaction up to $10,000 ($2.00 per transaction over $10,000).
Midland’s New Water Bill Payment System
FAQ
Where do I pay my water bill in Laurel Mississippi?
How often do you get a water bill in Michigan?
How do I pay my city of midland water bill?
Pay Your City Of Midland Water Bill Already have an account? If you already have an account, you just need to login to the City Of Midland Water site. City Of Midland Water accepts credit cards, debit, and direct deposit.
How do I pay my bill in Midland MI?
In person at the City Treasurer’s Office or via the drop box at 333 W. Ellsworth St. Midland, MI 48640. *Please note that the City of Midland is not responsible for postal delays or processing delays through your financial institution’s bill pay system. Your payment must be received by the city by the due date to avoid forfeited discounts.
How do I send a bill to the city of Midland?
By mail to City of Midland PO Box 1647 Midland, MI 48641-1647.* In person at the City Treasurer’s Office or via the drop box at 333 W. Ellsworth St. Midland, MI 48640. *Please note that the City of Midland is not responsible for postal delays or processing delays through your financial institution’s bill pay system.
How do I pay a money transfer in Midland MI?
Automatically through the City’s Electronic Funds Transfer Program (PDF). Online with Visa, MasterCard or E-Check | Pay Online Now. By mail to City of Midland PO Box 1647 Midland, MI 48641-1647.* In person at the City Treasurer’s Office or via the drop box at 333 W. Ellsworth St. Midland, MI 48640.
How does e-billing work in Midland?
Effective July 1, 2019, the City of Midland Water/Sewer Billing Office will offer electronic billing (e-billing) options for water/sewer bills. When a bill is posted, the account holder will receive an email notification that the bill is ready to view and pay online. This eliminates residents’ receiving a paper bill in the mail if they so choose.
How do I contact Midland City Water Department customer service?
Contact Midland City Water Department Customer Service Have a Question, Issue or Comment? Main Customer Service Physical Address: 333 West Ellsworth Midland, 48640 989-837-3341 (Mon–Fri, 8:00 AM–5:00 PM) [email protected]. Emergency (24 hours – broken water main or pipeline, etc.) 989-837-3515