How to Pay Your Water Bill in Madera, CA

Paying your water bill is an important responsibility for all residents and businesses in Madera CA. The city provides clean, reliable water to homes and businesses and prompt payment of water bills helps ensure high-quality service. This article will explain the various ways you can pay your water bill in Madera.

Understanding Your Water Bill

Your water bill from the City of Madera includes charges for water usage sewer service, drainage street sweeping, garbage collection, and recycling. Bills are issued monthly and use a tiered rate structure, meaning the rate per unit increases as your usage goes up.

The due date on your bill depends on the location of your property within Madera Check the map on the city’s website to find your area and corresponding due date Late fees of 10% are charged if payment is not received by the due date,

Paying Your Water Bill

The City of Madera offers several options for paying your utility bill conveniently:

Pay Online

The easiest way to pay is through the city’s online payment system using the Citizen Self Service (CSS) portal. You’ll need to register using your account and customer ID numbers. Click here to visit the payment site.

Pay by Phone

Call the automated phone payment system at 877-360-3479. Have your account and customer ID numbers ready. There is a $3.85 convenience fee per transaction.

Pay by Mail

Send a check payable to City of Madera Utility Billing to:

City of Madera Utility Billing
205 W 4th Street
Madera, CA 93637

Pay at Drop Boxes

The city has drop boxes at these locations:

• City Hall entrance on 4th Street
• City Hall drive-thru
• Fire Station 56 on Lake Street

Pay Automatically with ACH

Sign up for automated payments (ACH) to have your bill paid directly from your bank account each month. Complete the ACH application online and submit a voided check.

Payment Arrangements

If you are having difficulty paying your bill, contact the Utility Billing Department at 559-661-5459 as soon as possible. They can help set up payment plans or arrange an alternative solution. Acting quickly helps avoid additional late fees or service interruption.

Low income residents may qualify for discounted rates and financial assistance through the city’s Help2Others program. Learn more on the city’s financial assistance page.

Avoiding Late Payments

Sign up for automated payments, use bill pay through your bank, or set reminders to help you remember to pay your bill on time every month. Late fees and the stress of past due notices can add up quickly.

Check that your contact information is up to date with the city, so any notices about late bills or service interruption reach you promptly. You can easily update your utility account info online.

Moving or Closing Your Account

If you are moving out of Madera or need to close your water account for any reason, send a written request to Utility Billing. Include the date you want service terminated and the address to send the final bill. Account holders are responsible for bills until the city receives the termination notice.

Paying your water bill promptly is a responsibility that benefits the entire Madera community. We hope these tips help you manage your account smoothly and avoid any late fees! The Utility Billing Department team is available to answer any other questions.