Paying your water bill is an essential part of being a resident or business owner in Calexico, California. The city provides water services to all residents and businesses, and it’s important to pay your bill on time each month or billing cycle. Here’s a guide on how to pay your Calexico water bill quickly and easily.
Understanding Your Water Bill
Your water bill will arrive by mail or email depending on if you’ve signed up for paperless billing. It will outline the service period your previous balance any payments made, the water usage charges, sewer charges, service fees, and taxes for a total amount due.
The city measures water use for residential customers in hundreds of cubic feet (HCF) based on meter readings. For businesses, it’s measured in thousands of gallons. Your bill details the meter readings and the usage calculation based on the tiered rate structure.
It’s important to review the usage each month to check for anomalies. Detecting leaks early can save hundreds of dollars. Compare it to bills from the last year to understand trends. If something seems off, contact the water department.
Payment Options
You have several options to pay your water bill to the City of Calexico:
Pay Online
The easiest way to pay is through the city’s online payment portal. You can pay with debit/credit card or electronic check. There are no convenience fees.
To get started go to the city’s website and click on “Pay Water Bill Online” under Quick Links. First-time users will need to register their account. After registering, you can log in anytime to view bills and make payments.
You can opt for paperless billing and get email alerts when new bills are ready. It’s secure, fast, and reduces paper waste.
Pay by Phone
Call the city’s payment line at 1-844-215-4976 and select option 3 for utility bills. You’ll need your account number and can pay with debit/credit card or electronic check on the automated system.
Pay by Mail
Detach the payment stub from your water bill and enclose it with a check or money order. Make it payable to City of Calexico and mail to:
City of Calexico
P.O. Box 49367
San Jose, CA 95161-3967
Allow 7-10 days for mail delivery. Write your account number on the check or money order and include the payment stub to ensure proper crediting.
Pay in Person
You can pay your water bill in person at Calexico City Hall at 608 Heber Ave. They accept cash, checks, credit/debit cards, and money orders.
City Hall is open Monday-Thursday 8am-5pm and every other Friday 8am-5pm. Get a receipt for proof of payment.
Pay at Authorized Payment Centers
For added convenience, you can pay at California Super Market locations in Calexico:
- 609 Imperial Ave
- 127 E 2nd Street
They accept cash, checks, and debit/credit cards. Service fees may apply.
Payment Due Date
Water bills are issued monthly. Payment is due 20 days from the billing date shown on your bill.
If the due date falls on a weekend or holiday, payments made the next business day will not incur late fees.
For past due bills, immediate payment is required to avoid further penalties or service disruption. Review the bill carefully as delayed or lost mail is not grounds for waiving late fees.
Late Fees and Penalties
If payment is not received by the due date, a 10% late penalty is added to the account. Failure to pay after receiving a past due notice can result in water service shut off.
Reconnection fees apply to resume service after shut off:
- During normal business hours: $50
- After normal business hours: $150
Avoid these extra costs by paying on time. If you anticipate issues paying on time, contact the water department immediately to discuss payment plan options.
Payment Assistance Programs
The City of Calexico offers payment assistance programs to qualifying residential customers facing financial hardship. These can help avoid disruption of essential water services.
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Payment Arrangements – Setup a payment plan to pay past due balance over an extended timeframe.
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Payment Extensions – One-time extension of up to 21 days beyond due date.
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Bill Discount Program – Offers 25% discount to qualifying low-income residents.
Contact the water department for details and enrollment instructions if you need assistance with bill payment. Have your account information ready.
Account Management Tips
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Update account information if your mailing address changes so bills arrive on time
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Review bills carefully each month and report any issues immediately
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Sign up for paperless billing to receive email alerts when new bills are ready
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Pay on time to avoid penalties
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Contact the city early if you anticipate difficulty paying on time
Paying your water bill ensures continuous service delivery and supports infrastructure and operations that provide this vital resource to the community. Stay current on your account and explore available assistance if needed. Reach out to the City of Calexico water department with any questions about your bill or payment options.
Automatic Payment Service (APS)
APS automatically pays your water bill by deducting the amount owed from your checking or savings account each month. Contact your local Customer Center for more information about APS or print an Application Form.
To pay your Cal Water bill over the phone using your bank account or Visa (credit or debit), MasterCard (credit or debit), or Discover card, call (888) 598-9824 (toll-free).
You can pay in person by dropping payments off in a secure Cal Water office drop box or at a Western Union pay station in your community (there is normally a $1 service charge to pay through Western Union, but this fee has been temporarily suspended). The address of your Cal Water office and the location of pay stations (if available) can be found on the District Information page.
City of Calexico Planning Commission Meeting 01 22 2018
FAQ
How to pay for a water bill in California?
Is Calexico a city or town?
Where can I pay the city of Detroit water bill?
How do I pay my water bill in Calexico?
Access your water and/or business license account online The City of Calexico provides a fast, convenient, and secure location for customers to manage and pay their bills online. Pay your bill online with your debit/credit card. You can schedule automatic payments or make a one-time payment.
What does the Calexico Water Department do?
The Calexico Water Department provides safe and clean water to its customers, compliant with regulations and offering convenient payment options. The Calexico Water Department, a city government office located in Calexico, California, is dedicated to providing safe and clean water to its customers.
Does Calexico have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Calexico Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.